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Customer Service Representative

Location:
Huntsville, AL, 35810
Salary:
Negotiable
Posted:
November 28, 2023

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Resume:

MIQUEL JONES

256-***-**** ad1jb9@r.postjobfree.com Huntsville, AL 35810

CAREER OBJECTIVE

Dependable worker with background in warehouse and manufacturing settings. Skilled in operating a variety of industrial equipment, including electric, walkie-rider, and cushion-tire forklifts. Proven ability to adhere to strict safety regulations for safe and efficient operation of all equipment. Demonstrated expertise in loading, unloading, and moving materials in a timely and efficient manner.

EXPERIENCE

SUPERVISOR, Hunstville, Al

Lacosta Janitorial, November 2022-Present

• Set performance goals for staff members and helped teams meet important deadlines.

• Delegated tasks to team members according to individual strengths.

• Motivated employees to reach highest professional potential.

• Assisted managers with employee recruitment and interviews.

• Trained new employees on company policies, procedures and work ethics. PRESSURE WASHER, Huntsville, Al

SMS, May 2022-November 2022

• Drained, clean and refilled machines and tanks at designated intervals, using cleaning solutions and water Added specified amounts of chemicals to equipment at required times to maintain solution levels and concentrations

• Performed general maintenance and repair

• Responded quickly to meet customer needs and resolve problems. ASSEMBLY LINE WORKER, Huntsville, Al

Toyota, Painting & Assembly, November 2021-May 2022

• Reviewed work orders and blueprints to meet product specifications

• Performed quality checks on products and parts

• Shoveled, swept and cleaned work areas

• Maintained production equipment and machinery

• Operated machinery and heavy equipment, such as forklifts

• Finished products and prepared them for shipment. DISHWASHER, Huntsville, AL.

Kona Grill, September 2016-November 2021

• Refilled supplies in restrooms and checked cleanliness levels

• Completed beginning or closing shift duties as directed by management

• Monitored dish machine water temperature to verify adherence to sanitation requirements

• Operated a burnishing machine to ensure proper finish on silverware

• Adhered to all company safety and sanitation policies and procedures. FORKLIFT OPERATOR, Huntsville, Al

Sundrop, February 2017-October 2021

• Loaded and unloaded packages and merchandise from industrial trucks.

• Followed safety protocols and regulations for operating a forklift.

• Placed and arranged items and packages on pallets for transport.

• Transported materials and equipment to production work stations. CUSTOMER SERVICE REPRESENTATIVE, Huntsville, Al

RainSoft, October 2014-September 2016

• Addressed customers courteously using suitable methods and problem-solving skills

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers

• Provided account information to customers and explained bill service policies and customer rights

• Complied with corporate and regulatory policies regarding information confidentiality and privacy

• Investigated and researched issues to determine root causes and appropriate resolution methods. CUSTOMER SERVICE REPRESENTATIVE, Huntsville, AL

TruGreen Chemlawn Lawncare Service, June 2013-October 2014

• Responded to telephone inquiries and complaints following standard operating procedures Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions

• Processed customer adjustments to maintain financial accounts

• Navigated multiple computer systems and applications and utilized search tools to find information. EDUCATION

BUSINESS IN MANAGEMENT, Huntsville, AL

J.F. Drake State College, January 2020

SKILLS

Data Entry Software English Microsoft Word, Excel, Fax Chemical Cleaners Hand And Power Tools Basic Mathematical Abilities Inventory Tracking Software Staging And Sorting Warehouse Management Systems



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