Konstantina Adams, NMD, BS

Las Vegas, NV ad1jaw@r.postjobfree.com 702-***-**** https://www.linkedin.com/in/konstantina-adams

PROJECT MANAGEMENT • MANAGEMENT & LEADERSHIP • BUSINESS OPERATIONS

Dynamic and innovative professional with history of developing and implementing processes to improve organizational performance and strategic operations. Results driven professional skilled at analyzing operational performance and customer needs to drive business performance and financial health. Expert in developing standard operating procedures and improving performance through skilled project management and staff oversight. Respected strategic customer service expert with expertise establishing and nurturing relationships that grow business brands and reputation for service excellence. Confidently navigates high-pressure work environments while overseeing projects with competing deadlines utilizing exceptional high-energy client focus and strong leadership skills.

CAREER HIGHLIGHTS

Standard Operating Procedure Expertise: skilled in creating and implementing operating procedures in both clinical and customer service settings, resulting in improved financial stability, timeliness of care, and business profitability.

Propels Business Growth: recognized as a strategic contributor in bolstering organizational performance by providing quality training, support, and management of employees.

Project Management Experience: overhauled women’s domestic violence abuse health clinic by implementing administrative practices and documentation systems, resulting in adoption of efficiency practices across 6 location sites.

High Emotional Intelligence: demonstrating the ability to gain the trust and buy-in of key decision makers utilizing forward-thinking leadership mindset that supports strategic goals and drives cross-functional team performance.

CORE COMPETENCIES

Healthcare Operations

Patient Education

Health Education

Strategic Marketing

Employee Management

Inventory Management

Quality & Risk

Project Management

Clinical Instruction

Metrics & Analysis

Employee Engagement

Business Development

Customer Analysis & Satisfaction

Service Excellence

Policy & Procedure Development

Clinical Documentation

Vendor Relationships

Stakeholder Engagement

Standard Operating Procedures (SOPs)

PROFESSIONAL EXPERIENCE

Project Coordinator & Collection Assistant

Sober Testing Services – Las Vegas, NV March 2023 - Current

Oversee collection and analysis of urine samples and manage daily operations of department.

Create and implement standard operating procedures and workflows for scheduling

Oversee new testing protocol to assure compliance with federal and state requirements, including educating and training employees on standard procedures.

Serve 100 clients per day while providing timely and outstanding customer service.

Assure timely and accurate collecting of specimens from clients, including securing and sending them to lab for processing.

Manage regulatory guidelines for governing bodies to assure legal compliance with state court mandates.

Page 2 Konstantina Adams 702-***-**** ad1jaw@r.postjobfree.com https://www.linkedin.com/in/konstantina-adams-185b28120/

Lab Assistant

Arizona Nursing College – Las Vegas, NV September 2023 – January 2023

Provided education, coaching, and support to nursing students in chemistry lab course for large public college.

Facilitated student education through creative and evidence-based educational techniques.

Instructed students in chemistry concepts following designated syllabus to assure student competency and understanding.

Educated students in chemistry concepts using multiple modalities to meet the needs of diverse student learning styles.

Collaborate with instructors and educators to support the learning and success of each cohort.

Front House Supervisor

Sheesha Cafe – San Antonio, TX May 2022 – December 2022

Streamlined processes and oversaw employee performance for restaurant serving middle eastern cuisine.

Spearheaded new inventory management system, resulting in cost savings by ordering products in bulk,

Developed comprehensive job descriptions and accountabilities for each employee, resulting in increased employee productivity, employee engagement, and operational performance.

Established and nurtured relationships with vendors to improve pricing strategy.

Managed, oriented, and onboarded five new employees to assure quality employee onboarding experience.

Physician

Cascade Natural Medicine – Surprise, AZ 2018 - 2020

Managed and oversaw care for patients in outpatient naturopathic clinical setting.

Conducted routine bloodwork, hormone therapy, trigger point injections, IV therapy, and holistic pain management.

Educated patients on nutrition, healthy lifestyle decisions, supplement options and benefits, and alternative options to conventional medical treatment.

Instructed patients in a variety of natural and alternative therapist including nutrition and stress management techniques.

Provided unbiased, holistic, and patient-centered care to focus on patient goals, priorities, and health goals.

Championed and facilitated Healthy Senior Living Outreach Program to educate clients on preventative health options.

EDUCATION & CERTIFICATIONS

Doctorate of Naturopathic Medicine, Southwest College of Naturopathic Medicine Tempe, AZ

Bachelor of Biomechanical Science, National University of Health Sciences Lombard, IL

Bachelor of Science in Biology, Purdue University Calumet – Hammond, IN

SOFTWARE PROGRAMS

Microsoft Word

Microsoft Teams

Inventory Platforms

Microsoft Excel

Google Suite

Patient Portals

Microsoft Outlook

Electronic Health Records

QuickBooks

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