SHANNON S. LOFTON, B.S.W.

OBJECTIVE

I am a social service professional with over 10 years of

experience working in the community My experience in a variety of settings, including residential treatment facilities as well as juvenile drug and alcohol programs. I have facilitated behavior intervention and Behavior modification groups. and case management.

EXPERIENCE

Workforce Solutions Erie, PA

YOUTH TALENT DEVELOPMENT

SPECIALIST

11/2021 -

06/2022

• Counsel and assist program's customers regarding job search strategies, personal career advisement and training issues. • Identifying outside resources, programs, and other services for customer needs. • Advise monitor and track participation for customers so that they maximize the functions of the program. • manage day to day relationships with customers, addressing any concerns promptly with action plan to ensure satisfaction. • Document all finding in a clear and concise case note in a timely manner. • Maintain knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals. • Provide motivational support to customers during the job search process • Identify training needs and ensure appropriate training • Facilitate job readiness/search workshops • Demonstrate effective use of guideline and standards of the case management model to support the needs of the participants • Successfully document customer success stories internally and externally • Analyzes and construct critiques of resumes/required documentation for effective processing for customer eligibility • Administratively maintain accurate and complete records and correspondence as required by the program director and according to standards set by customer Erie United Methodist Alliance Liberty House Program Erie, PA HOUSING COORDINATOR 10/2017 - 03/2021

Maintain a residential homeless shelter for veterans. I assist the residents with emotional support, Community resources, and advocate for their transition to living independently. • Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs.• Develop a housing procurement, financial, and self-sufficiency case management plan with clients. This shall include intake interview to determine client’s needs, goals, and eligibility. • Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing. • Assist participants in locating and securing housing of their choice. Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors). • Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors. • Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs. • Assist in development of and encourage adherence to a personal budget through proactive housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payments plans for bills and past debts and to assist clients in obtaining and maintaining their housing. • Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self sufficiency; develop an effective, timely referral network in order to ensure ongoing direction CONTACT

ad1jav@r.postjobfree.com

814-***-****(mobile)

Erie, PA

EDUCATION

Bachelor's degree

Social Work

Mercyhurst University

High school graduate or

equivalency certificate (GED)

Data Processing

Erie Technical Memorial

SKILLS

• CPR/First Aid

• MIcrosoft Office

• Cultural Competency

• Effective Communication

• Conflict Resolution

• Critical Thinking

• Crisis Intervention

SHANNON S. LOFTON, B.S.W.

and support as needed.Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services. • Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community. • Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities. Maintain accurate daily logs records, monthly outcome reports, and files for each client. • Transport clients as deemed appropriate. Transportation requirements should be limited to housing and job searches and occasional visit to relevant social service agencies. • Collect and report program data, including but not limited to HMIS reporting and funders’ required data and other relevant data as directed Bethesda Lutheran Services Erie, PA

CASE MANAGER 10/2017 - 07/2019

Provide the necessary skills for youth to prepare them for independency and self sufficiency. • Participate in a team approach to effectively educate the youth in life skills. • Complete initial and subsequent assessment for referred cases. • Aid in the development and documentation of a Case Plan for each youth while receiving services. • Provide guidance, counseling, and independency preparation for youth. • Aid clients in recognizing personal short term and long term goals and in determining suitable successive goals. • Professionally represent the program in meetings, public forums, and court appearances, as required. • Provide transportation for youth to appointments, job interviews, school visits, and other related activities. • Provide education related to independency and self sufficiency in individual and group formats. • Research and utilize community resources that support aspects of independency and self sufficiency. • Provide case management and coordination of youth pertaining to program.• Oversee and coordinate referrals and subsequent communication through. community resources for the benefit of each youth. • Provide coordination in youth cases when multiple agencies/services are involved. • Establish and maintain professional relationships with all agency personnel and outside agencies (OCY, Family Services, schools, etc.). • Act as a positive role model to youth by maintaining a professional demeanor and ethical manner

Community Country Day School Erie, PA

MENTAL HEALTH TECHNICIAN 01/2014 - 09/2014

Serve a supporting role in care giving for mentally ill/emotionally disturbed patients

* Coordinate mental health care services, assisting with patient assessment

* Monitor and document care and escort patients/Identify the personal needs of patients

* Assist in admission and discharge procedures

* Maintain close contact with patients and observe/record behaviors

* Lead patients in therapeutic and recreational activities

* Consult with doctors, mental health professionals, as part of a team Martin Luther King Center Erie, PA

OUTREACH COORDINATOR/YOUTH

PROGRAM SUPERVISOR

09/2011 -

08/2013

* Oversaw the development/implementation of the Education & Recreation Department

* Recruited parent volunteers to assist

* Developed and oversaw activities geared toward parents, partners and neighborhood watch collaborative

* Strengthened knowledge of Bayfront NATO in the youth services by actively going into the community to educate individuals and families

* Developed Youth Program Newsletters and brochures ensuring that all reporting requirements were adhered to and submitted in a timely manner

* Provided support and oversight to youth program leaders

* Presented information on Bayfront services to the community and schools

* Safeguarded and secured the Bayfront NATO property MILITARY SERVICE

Army

E-4 MEDICAL DISCHARGE 01/2001 - 01/2004

First-line supervisor,Manager of mechanics, installers and repairers, Information Management officer, Telecommunication Equiptment Installers, Help desk supervisor, Program installer, SHANNON S. LOFTON, B.S.W.

QUALIFICATIONS AND ACHIEVEMENTS

Additional Skills and Achievements

Demonstrates knowledge of policies and procedures as well as perform routines expectations, overall agency objective and daily work; Maintains required level of job skills, meets all retraining requirements, Completes work thoroughly in an accurate manner with limited errors, Establishes appropriate priorities, effectively utilizing efficient work procedures, and allocate time efficiently, Demonstrates professionalism and appropriate behavior in the workplace, makes logical decisions and accurately interprets information before acting requires minimal guidance or supervision demonstrates ability to work proactively and makes improvements to methods and, processes positively contributes to the agencies mission and work environment coordinates and cooperates with others maintains professionalism in communication, conduct and dress; demonstrates observance of work rules judicious uses work and leave time, serves as a role model/ and mentor to the clients; dependable and accountable for actions, CPR and first Aid, Ethics and Boundaries training References are available upon request

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