PROFILE

. Over ** years of extensive experience in sales and marketing, customer

services, and business development in the retail sector.

. Competent in developing business proposals and presentations, business

procedures, processes, and workflows.

. Strong telephonic conversation abilities to make outbound/inbound

calls to expand and retain the company portfolio.

. Compelling presentation skills to highlight the features and benefits

of ideas, products, and services.

. Persuasive team player that can act as powerful motivator, and support

others at various levels.

. Strong computing skills, MS Office i.e. Word, Excel, PowerPoint

EDUCATION

Diploma in Business Administration Management

May 2016

Reeves College

Master's in Business Administration

May 2010

University of Calgary

Bachelor of business administration

June 2008

University of Calgary

WORK EXPERIENCE

Barista and Cashier

Good Earth Caf Dec 2015 - Aug

2021

. Baking and Cooking

. Managing Cash Register

. Managing report for opening and closing the day

. Coordination with Banks for cash deposits

. Training New Employees

Sales Representative

March 2015 - November 2015

D.S.W (Designer Shoe Warehouse)

. Managing Cash and maintaining report for day opening and closing

. Managing general store operations

. Managing inventory and stock levels

. Conducting and managing staff and team meetings

Marketing Intern

June 2009 - July 2009

Rogers Wireless and AT&T Global Services Canada

. Successfully processed customer orders

. Up-sell wireless products

. Provided great customer experience to existing and new customers.

. Successfully sold wireless products to new and existing customers by

cold calling

Freelance researcher (Intern)

July 2009- Aug 2009

Academia-Researcher

. Research and development on human behavior regarding marketing and

sales

. Developed processes for marketing and sales techniques

. Researched on consumer behavior in retail sector

Medical Assistant:

Dec 2004- Feb 2009

Castleridge Medical Center

. Successfully provided front desk services.

. Successfully managed and handled patient files

. Successfully organized and administered clinic facility

. Data entry

Legal Assistant and Office Administrator:

June 2003- June 2005

Manghat Law associates

. Successfully provided excellent customer services to clients and was

acknowledged by customers

. Successfully managed legal files and documents

. Legal research and analysis

. Managing and booking appointment and court hearings

. Follow ups on legal hearings

. Direct coordination with govt. officials for case processing and

follow-ups

. Call handling

Back Office Manager:

June 2003- Oct 2005

Winners Merchant PVT LTD.

. Dealing with daily sales processes

. Successfully managed sales accounts

. Coordination with banks for cash deposits

. Managed cash flow and petty cash

. Till organization and float management

. Office file management

Office Manager:

March 2001- June 2003

Safe Self Storage Inc.

. Managed major company Accounts

. Provided excellent Customer Services through calls and emails

. Maintained and managed company data base

. Managed general office operations

Sales Representative:

Nov 2000- April 2003

Harvest Marketing

. Successfully processed and completed the sales through outbound

calling by following warm and cold sales leads

. Provided customer services through inbound calls

. Data entry and customer file management

Assistant Manager Operations:

Nov 1998- Sep 2001

A-Plus Insurance

. Successfully processed customer orders and managed accounts of

customer operations

. Customer filing and data management

. Managed appointments for new and old customers

Interests and Projects

. Creative Manager - Election Campaign of the successful candidate (VP)

in UFC (2008-09)

. Manager Arts Society of UFC (2008-09)

. Member Charity Welfare Society of UFC (2008-09)

. Member Adventure Society of UFC (2008-09)

. Lead Organizer Social Events at UFC (Annual Dinners, Excursion Trips,

Carnival, Farewells, etc.) (2008-10)

. Member of PCA (Pakistan Canada Association) (2007-'till Present)

. Attended Brandorama, the Marketing Conference of UFC (2010)

. Sheer interest in creative handmade artwork

. Strong presentation skills & work ethics along with positive attitude

. Socializing, networking & volunteer work

. Aptitude for effective verbal and written communication in English,

French, Hindi, Urdu & Punjabi

. Proficient at MS Word, MS PowerPoint, Excel & online research

Languages

. English

. French

References

Reference will be provided on request

24 Carmel Place N.E, Calgary AB

587-***-****( ad1jao@r.postjobfree.com

Contact this candidate