Customer Service Assistant Director
Resume:
Craig McLaughlin
Honest, Dependable, Intelligent, Self Motivated Individual
Plant City, FL 33565
********@*****.***
Lead by example Manager with over 25 years of retail experience. Holding department managers accountable for there P&L logs. Creating a positive atmosphere for both employees and customers are my biggest strength. Promoting from within is what I strongly believe in. Holding monthly meetings with department leads to go over sales and gross profit margins increases. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Director of Operations
Food City Supermarkets - Glendale, AZ
August 2020 to Present
Assist Director in Hiring, Training, Merchandising, Sales projections, chairing Weekly Manager meetings, P & L statements, Scheduling, Customer Service, Receiving, Store Moral on a daily basis. Remodeling lead
IMPACT Group - Glendale, AZ
January 2020 to Present
Lead crew of 20 employees on remodeling large Retail grocery stores. Stating with the core and finishing up with all perishable departments
Produce Trainer
Vine Direct Agency - Metairie, LA
November 2016 to December 2019
Trained Produce Manager's and team members in fourteen different Sam's club throughout four states on the importance of Quality, Rotation, Sanitation and safety of Sam's standards. On the road three out of four weeks a month. Training consisted of one on one in each club on a daily basis, starting from culling the department re-work program and testing.
Assistant Store Director, also Perishable Director of 3 stores Langensteins - Metairie, LA
February 2016 to November 2016
Work with store Director in all aspects of creating a positive atmosphere for customers to enjoy there shopping experience on a daily basis. Review all departments schedule's on a weekly basis with department managers to ensure all departments have proper coverage most importantly front end. Visit all three stores and go over freshness and quality of perishable departments with store director's three times a week. Monitor receiving procedures to make sure BOL are correct and we are getting proper credits for out of code and damaged product. Meet with store owners on a daily basis to continually increase clean fresh displays as well as special buy ins to increase gross profit margins in all departments. Shipping and Receiving Manager
Blue Apron - Jersey City, NJ
March 2014 to January 2016
Ran a crew of over 40 employees. Three shift 24 hr. operation on a 125,000 sq. foot facility Oversaw and made proper decisions with the quality control team on incoming raw product. Also ran shipping team to ensure boxes were not damaged before they left the facility. Started at shipping 50,000 boxes a week when I started and when I left the company we were shipping over 180,00 boxes a week. All orders were taken at the corporate facility and had a deadline to leave the plant in order to arrive on customer's door on time.
AGM
Best yet Market - Long Island, NY
July 2012 to March 2014
Assist GM on daily operations of store, Overseeing setting scheduling for every department by using hourly sales of each day of the week. Concentrating on customer service training in each department as well as keeping store displays fresh and full. Also training next potential employee on the importance of fresh quality product in all perishable departments including, Produce, Meat and Seafood, Bakery, Deli, Dairy. As well as maintaining a positive atmosphere on the grand finally, Front end check out. Worked with DM on a weekly basis comparing purchases to increase sales and LP. A.G.M
Fairway Market - Harlem, FL
October 2009 to January 2012
A solid Twenty-Five Years of Retail experience before coming to fairway, Ten Years Whole Foods and Fifteen with Trader Joe's all as Manager.
Education
Associate in Business Management
University of Phoenix-Online Campus - Glendale, AZ February 2010 to June 2020
Skills
• Customer Service
• Payroll
• Sales
• Team Building
• Scheduling
• Retail Management
• Merchandising
• Cash Handling
• Certified Fork lift trainer
• Inventory
• Marketing
• Operations
• Management
• Microsoft Excel
• training
• Operating Systems
• Profit & Loss
• Produce Experience
• Microsoft Windows
• Remodeling
• English
• Communication skills
• Time management
Certifications and Licenses
Train the Trainer Forklifts Certified by Raymond forklift Co. December 2015 to Present
Took an 8 hr.. training class to be certified to train co-workers to work walk behind, stand up, reach and rider forklifts both gas and propane. When presenting the class it takes 6 hours total with videos and hands on training until I am comfortable to certify them. Minimum of 8 people per class twice a month classes were given.
Food Handler Certification
Assessments
Customer Focus & Orientation — Proficient
May 2020
Responding to customer situations with sensitivity Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
June 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Retail Customer Service — Familiar
May 2020
Comprehending and responding to retail customer needs. Full results: Familiar
Warehouse Associate — Highly Proficient
June 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Work Style: Reliability — Familiar
August 2020
Tendency to be dependable and come to work
Full results: Familiar
General Manager (Hospitality) — Familiar
July 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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