ANTHONY M. BALTA

New York, NY 718-***-**** ad1j9z@r.postjobfree.com

PERFORMANCE SUMMARY

Experienced customer service representative seeking an opportunity to diversify my skill set.

SKILLS

Bilingual English and Spanish

Customer Service Oriented

Excellent communications skills

Results Driven

Ability to work independently or in a team setting

EMPLOYMENT HISTORY

City Sites New York, New York Ticket Agent April 2015 – January 2020

Provided boarding or disembarking assistance to passengers

Conferred with customers to determine their service requirements and travel preferences

Reviewed customer information

Provided transportation information to passengers or customers

New York City Parks Bronx, New York Groundskeeper November 2012– August 2013

Gathered and removed litter

Used hand tools, such as shovels, rakes, saws, or brush trimmers

Watered lawns, trees, or plants, using portable sprinkler system, hoses, or watering cans

Trimmed trees, shrubs, and hedges

Gristedes New York, New York Deli Clerk October 2009 – June 2012

Cleaned and sanitized work areas, equipment, utensils, dishes or silverware

Portioned and wrapped food, or placed it directly on plates for service to patrons

Prepared a variety of foods, such as meats, vegetables, desserts, according to customers’ orders or supervisor’s instructions, following approved procedures

Took and recorded temperature of food and food storage areas, such as refrigerators and freezers

Stored food in designated containers and storage areas to prevent spoilage

Performed or assisted with cleaning duties as necessary

MBD Marketing Absecon, New Jersey Telemarketer June 2002 – October 2008

Contacted businesses or private individuals by telephone to solicit sales for goods or services,

Explained products or services and prices, and answered questions from customers

Obtained customer information such as name, address and payment method, and entered codes into computer

Delivered prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service

EDUCATION

Associate degree in Business Accounting- Graduated 2012- ASA College

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