Richard T. Mulholland

** *** ****

West Roxbury, MA 02132

617-***-****

ad1j9y@r.postjobfree.com

RELEVANT TRAINING

Certified First Responder (Hazmat)

Certified in RCRA 40 CFR 265.16/DOT 49CFR 172.700-704

Certified in Management of Aggressive Behavior (MOAB)

Certified in Facilitator Training by Mass. Eye and Ear

Trained and Educated on Incident Command structures and duties (HICS 100/200/700/800)

Certified Trainer for Power Industrial Trucks

PROFESSIONAL EXPERIENCE

The Residence at Paine Estate (LCB-Wayland)

Maintenance Director, Maintenance and Housekeeping

Maintenance:

Plan the necessary requirements for providing quality maintenance services for the senior living community.

Coordinate daily maintenance tasks for the department. Tasks either come through TELS (work order system) or dispatched from the reception desk. These are regular skilled or unskilled tasks that typically can be performed in 24 hours.

TELS also has scheduled tasks (Preventative Maintenance) which are either weekly or monthly depending on the requirements.

Report data from the Safety Committee quarterly, tracking falls, employee incidents, vehicle incidents and Facilities related incidents. Provide recommendations for improvement.

Housekeeping:

Plan and coordinate the daily duties of Housekeeping staff.

Ensure carts and inventory room is sufficient with supplies.

Inspect and supervise the cleaning and sanitation of apartments and common areas in order to provide the best environment for the community and its residents.

The Carroll Center for the Blind

Facilities Safety and Security Administrator, Facilities, Safety and Security 10/2020-10/2022

Facilities:

Planned, organized, developed and coordinated the overall operations for facilities (maintenance, utilities, equipment, property and housekeeping), safety (fire prevention, hazardous materials and waste, bio/infection control, emergency management, and regulatory compliance), and security of the campus facilities (buildings, grounds, security of staff and clients on and off campus).

Responsible for department budgets, maintained cost controls and worked with President/CEO on budgetary planning, both operational and capital.

Responsible for contracting the maintenance and repair of all building systems, from scope development (if necessary), competitive bidding, securing proper approvals, scheduling, implementation, qualifying and directing subsequent repairs and maintenance necessary and maintaining all records accordingly.

Supervised permanent/temporary maintenance staff and assigns daily, weekly and monthly responsibilities.

Safety:

Served in incident command roles of both Environmental Health and Safety Officer and Incident Commander.

Developed and updated all environmental health and safety policies and procedures. Trained all staff on these procedures and emergency response.

Responded to all emergencies and maintained safety operations to preserve a safe/secure environment for staff, clients and visitors.

Ensured a safe and secure environment for the Carroll Center’s employees, clients, and visitors. Created and engaged staff in programs that ensured safe practice in the workplace.

Coordinated emergency management using NIMS techniques for preparation, mitigation, response and recovery.

Conducted hazard vulnerability analysis with an “all hazards” approach.

Served as Safety Committee Chair. Developed and maintained a measurement system to track safety performance metrics.

Security:

Created and reviewed security policies and procedures as needed to maintain a secure environment of care for all. Collaborated with senior management, provided education of employees and residential clients.

Oversaw and conducted proactive safety and security rounds and assessments. Provided recommendations for improvement.

Ensured compliance with local, state, federal regulations and with referring agency requirements.

Boston Medical Center, Boston MA 2014-Present

Manager, Utility & Construction Safety, Facilities Management

Managed compliance for the Facilities Services Department using guidelines from The Joint Commission, NFPA, state, local and federal authorities.

Coordinated and maintained all inspection and testing of utilities. Areas of inspection and testing include fire alarm and sprinkler systems, kitchen hood and exhaust systems, elevator systems, ductwork, emergency generators and emergency power, medical gas systems and maintaining pressure relations. 2016 Joint Commission survey was conducted with 100% compliance. 2019 Joint Commission and CMS surveys were conducted with 100% compliance.

Served as a member of the Safety Committee representing the Utilities Management Plan. The Utilities Management Plan reports to the committee on the progress of its objectives, performance measures and the overall efficiency of the plan.

Participated in Compliance Rounds as a member of a team represented by Environmental Health and Safety, Facilities, Infection Control and Environmental Services.

Participated in Construction Safety Rounds to ensure that contractors understand jobsite safety in respect to healthcare.

Responsible for updating emergency procedures for the FSS Department, including flood response which is one of BMC’s highest risks.

Responsible for updating and maintaining FSS policies and procedures.

Monitor air temperature, humidity and pressure of all operating rooms.

Approve all utility invoices and submit energy usage reports to the City of Boston.

Reviewed FSS department work orders including preventive maintenance and make sure all are completed in a timely manner.

Administrator of the work order system.

Mulholland Millworks, West Roxbury MA 1994-Present

Custom design and build of furniture and cabinetry

Massachusetts Eye and Ear, Boston MA 1999-2014

Director of Safety, Security and Parking/Safety Officer, Support Services 7/2012 - 2014

Managed day-to-day operations of the Safety and Security Department with a total staff of 17.

Oversaw the Parking Management Program, which provides valet and self-parking services for patients and employees of Mass. Eye and Ear. The Parking Program has a staff of 10 including a site manager.

Coordinated all locksmith work which was performed by outside vendor.

Served on construction project committees and provide guidance in the areas of Safety, Security and Joint Commission compliance, which includes Environment of Care, Life Safety and Emergency Management.

Chair and facilitate all activities of the Safety Committee.

Chaired and facilitated all activities of the Lab Safety, Disaster Safety and Workplace Violence Subcommittees.

Maintained the access control and surveillance systems for all buildings of Mass. Eye and Ear.

Managed operational budgets for the Safety, Security and Parking Departments.

Worked with department managers to review annual safety and security risk assessments, and implement action plans for all identifiable risks.

Served on the Emergency Preparedness Committee of the Conference of Boston Teaching Hospitals, Region 4C. This group participates in community wide preparedness activities and multi-agency disaster drills.

Facility Safety/Disaster Coordinator, Support Services 6/2007 – 7/2012

Responsible for Mass. Eye and Ear’s safety programs in the Physical Environment, consisting of Emergency Management, Fire Safety and Prevention Management, Hazardous Materials and Waste Management and Safety Management.

Maintained 100% compliance in two Joint Commission surveys (2008 and 2011) with no deficiencies.

Reviewed, revised and updated all policies and procedures of the Physical Environment annually.

Reviewed, revised and updated all policies and procedures of the Emergency Preparedness and Management Program (Disaster Manual).

Coordinated all activities of the Safety Committee.

Chaired the Lab Safety and Disaster Safety Committees

Oversaw Mass. Eye and Ear’s training for safety and emergency and monitor the need for further education or refresher courses.

Served on the Emergency Preparedness Committee of the Conference of Boston Teaching Hospitals, Region 4C. This group participates in community wide preparedness activities and multi-agency disaster drills.

Acquired annual grant funds from the Department of Homeland Security’s Hospital Preparedness Program.

Assigned and arranged all required FEMA Incident Command System (ICS) courses for personnel. Mass. Eye and Ear currently has 80 staff members assigned to ICS job action roles.

Served as the direct contact for each of Mass. Eye and Ear’s lab safety officers to ensure that all lab safety regulations are met.

Coordinated hazardous waste disposal through a transfer, storage and disposal facility vendor, while sustaining compliance as a Small Quantity Generator of hazardous waste.

Oversaw the Hazard Surveillance Team’s weekly safety tours and complete reporting for performance improvement and monitoring.

Established a safety awareness education initiative (Readiness) that offers home, work and family safety advice and resources to Mass. Eye and Ear employees.

Supervisor, Facility Safety, Security and Customer Service 12/1999 – 6/2007

Supervised Parking, Security, Transportation, Communications, and Interpreter Services with 29 direct reports and 5 contract employees.

Approved all expenses for the department’s supplies, repairs and services, and record all disbursements on a spreadsheet which is compared to monthly budget reports.

Responsible for training, continuous education, and disciplinary action for all department employees.

Oversaw the parking management program, valet services, and reconcile daily revenue reports to cash deposits. Performed audits of the parking enrollment for accuracy. Maintain and arrange repairs of all parking equipment.

Coordinated the daily operations of the security command center.

Responsible for Mass. Eye and Ear’s access to the Commonwealth of Massachusetts criminal history database for use in background checks, investigations and motor vehicle issues.

Managed all Communications Department functions including, call answering system, physician answering services, all wireless devices, and emergency procedures.

Prepared journal entries and charge expenses to all departments for telephone, pager, parking and answering service charges.

Generated invoices for staff physician parking, answering services and off premise telephone expenses.

Cooperated with the Safety Officer on issues of life safety, hazardous materials and emergency preparedness.

Assisted in Joint Commission (formerly JCAHO) survey preparations by providing continuous training on safety and emergency procedures.

Spectaguard, Waltham MA 1999

Account Manager, Operations

Managed numerous accounts for a national security contractor.

Supervised a staff of 60 security officers.

Recruited, hired, trained and placed new employees for all accounts. Coordinated training classes for all guards on a quarterly basis.

Composed and edited site specific procedure manuals that are critical in the daily operations of an account.

Provided administrative support for all assigned guards, including payroll processing, vacation planning, scheduling, uniforms performance evaluations and goal setting.

Responsible for accurately invoicing customers through an Internet based program and minimizing non-billable overtime.

Maintained friendly and professional relationships with clients of all accounts.

Faulkner Hospital, Boston MA 1991 - 1998

Accounting Assistant, Accounting 1994-1998

Performed accounts payable functions for six medical practices and three corporate entities at the Faulkner Hospital.

Accurately recorded daily figures into the general ledger.

Reconciled bank statements with monthly reports.

Assisted payroll coordinator in the completion of payroll functions.

Examined batches entered by Accounts Payable staff for weekly posting and monthly closing.

Computer experience included applications compatible to Windows 95, MediTech Systems and SDK Healthcare Financial Systems.

Supervisor, Safety and Security 1991-1995

Supervised security staff and coordinated daily responsibilities.

Jointly involved with interviewing, hiring and training of new employees and Co-op students from Northeastern University.

Administered performance evaluations and goal setting.

Responsible for management of the parking operation, scheduling and monthly reports.

Prepared time cards for payroll.

Received extensive training from the NFPA and OSHA regarding fire protection and the Life Safety Code.

Orchestrated fire drills and provided safety training at new employee orientation as required for the Joint Commission (formerly JCAHO).

Participated on quality improvement teams coordinated by the hospital’s SEAQI program.

EDUCATION

University of Massachusetts/Boston, College of Management

Undergraduate studies

Wentworth Institute of Technology, Boston

Certificate courses in Building, Carpentry and Cabinet Making

Catholic Memorial High School, West Roxbury

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