Customer Service Administrative Assistant
Resume:
Andrea Inman
Housekeeping - Healthcare Service Group
Washington, DC 20020
******.*****@*****.***
To obtain a position within a progressive organization in which can best utilize my education, experience, talent and abilities for a mutually beneficial growth opportunity administrative/customer service.
Work Experience
Housekeeping
Healthcare Service Group - McLean, VA
January 2017 to Present
• Change linens daily on resident's bed.
• Perform general floor care, washing, sanitizing, polishing furniture/fixtures, waste removal, stocking supplies, cleaning windows.
• Collect laundry from resident rooms and designated areas, sorting, labeling, washing, drying and distributing linens, and resident personal clothing per assigned schedule, ironing articles as required, inspecting laundry and linen.
• Informs supervisor of replacement needs for communication with residents/families, and other duties as assigned.
• Prepare residents rooms for new residents.
• Ensure that equipment, tools, and supplies are cleaned and properly stored at the end of the shift. Paratransit Driver/Operator
Metro Access
April 2015 to October 2017
• Provided service to individuals with medical mobility issues.
• Performed door to door services for Metro access clients with disabilities.
• Operated a vehicle adapted for disabled individuals.
• Performed daily safety and maintenance checks.
• Maintained trip logs.
Pre-Teen Coordinator
Glassmanor Community Center - Oxon Hill, MD
August 2008 to 2017
• Coordinate daily activities for the youths
• Coordinate field trips and nature walks.
• Operate and maintain the front receptionist area, answering all incoming calls and greet personals entering the community center.
• Record keeping and update youth information.
Administrative Assistant
Merrill Corporation/Bingham LLP - Washington, DC
March 2009 to December 2012
Provided general administrative and clerical support to various departments throughout the firm as well as office staff.
• Performed duties such as typing/data entry, filing, answering telephones, receptionist and customer service duties, and operating PCs and other general office equipment, retrieved all incoming faxes and emails, copy/scan legal documents, file monthly, outgoing FedEx, UPS, and DHL, incoming faxes, and incoming and outgoing courier.
• Converted documents to various data formats to include PDF, TIF, and concordance using the LAW database, summit monthly inventory and process invoices, ordered contract base supplies for the firm. Teacher's Assistant
Prince George's County Public Schools
July 2006 to September 2007
• Discuss assigned duties with classroom teachers in order to coordinate instructional effort.
• Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
• Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role playing methods.
• Tutor and assist artistic and handicap children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by the teacher.
• Supervise students in classroom, hall cafeterias, school yards, and gymnasiums, or on field trips. Customer Service Representative ll
Carefirst BlueCross BlueShield - Washington, DC
March 2005 to June 2006
• Answer incoming calls and respond to customer's request
• Provide customer with insurance products information
• Assist customers with co pay and benefit amounts
• Identify, research and resolve customer issues using the computer systems
• Follow-up on customer inquiries not immediately resolved
• Complete call logs and reports
• Other duties assigned
Receptionist
Holistic Health Clinic - Potomac, MD
May 2001 to January 2005
• Scheduling patient appointments and patient hospital admittance.
• Explaining clinic policy to patients.
• Receiving and delivering messages
• Processing incoming and outgoing mail.
• Receiving calls from hospital labs and X-ray.
• Retrieving prescription refill requests.
• Pulling and maintaining order of patient charts
• Opening and closing office.
• Other duties as assigned.
Education
High School Diploma
Stone Coast Academy - Miami, FL
March 2015
Skills
• Janitorial (3 years)
• Houskeeping (4 years)
• Front Desk (9 years)
• Driving (10+ years)
• Security (3 years)
• Housekeeping
• Filing (3 years)
• Customer Service (9 years)
• Cleaning (5 years)
• Laundry
• Environmental Services
• Door-to-Door Experience
Assessments
Customer Service Skills — Familiar
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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