Customer Service Data Entry

JH

JASMINE HICKS

**********.*****@*****.*** 804-***-**** Norfolk VA

Responsible and motivated student/employee ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Computer skills: Microsoft Word, Microsoft Excel,

Microsoft, Google Software, PowerPoint

Radiation Safety

Customer service

Public speaking

Record management

Group facilitation

Typist (70 WPM)

Money management

Clerical duties

Staff Scheduling

Attention to Detail

Data Entry

Critical Thinking

Process Improvement

Stripers Waterside Restaurant Norfolk,

VA

Server

02/2023 - 11/2023

Took orders from customers accurately and in a timely manner. Delivered food orders promptly and courteously.

Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction. Assisted in training new servers.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Upheld high standards of sanitation in accordance with health department regulations.

Stayed informed about daily specials, new menu items, promotions. Greeted customers, answered questions and recommended specials to increase profits.

Texas Roadhouse Suffolk, VA

Server

11/2022 - 02/2023

Provided exceptional service to high volume of daily customers. Displayed enthusiasm and knowledge about restaurant's menu and products.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Trained new employees on restaurant procedures and plating techniques. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Assisted in preparing salads, appetizers and desserts to speed up food service.

Garnished dishes and beverages to serve visually appealing menu items. Presented menus and answered questions regarding items. Summary

Skills

Experience

Walmart Petersburg, VA

Personal Shopper

03/2021 - 08/2022

Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information. Suggested comparable products to replace out-of-stock items. Developed relationships with loyal shoppers by providing personalized shopping experiences.

Responded promptly to customer inquiries via phone calls or emails. Tracked customer feedback through surveys or other methods in order to improve services offered.

Secured and stored items until customer pickup.

Completed pickup and shopping orders for customers within local area. Listened to customer needs to identify and recommend best products and services.

Chick-fil-A Colonial Heights, VA

Team Member

06/2019 - 03/2021

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Demonstrated leadership by making improvements to work processes and helping to train others.

Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of customers promptly and efficiently. Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Delivered products to customer locations on time.

Old Dominion University (ODU) Norfolk, VA

Bachelor of Science in Biomedical Science

Expected in 12/2025

GPA: 3.5

Dinwiddie County High School (DHS) Dinwiddie, VA Advance Diploma

GPA: 3.5

English:

Native/ Bilingual

Dental Radiation License - 2022

Education and Training

Languages

Certifications

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