AWILDA PAGAN

CUSTOMER SERVICE, FRONT DESK, FACILITIES MANAGEMENT KISSIMMEE, FL 939-***-****

PROFILE

Hard-working Front Desk, Facilities Management and Telecommunications Customer Service professional who can provide organized and efficient administrative support in a fast-paced work environment.

EMPLOYMENT HISTORY

Frontier Airlines at Ramp Agent, Orlando, FL

February 2021 — July 30th 2023

•Marshal aircraft on the ramp (e.g. directing, assisting and parking all arriving, departing and towed aircraft)

•Transfer cargo (including luggage) to other gates, other airlines and to passengers

The Villas at Seven Dwarfs, Housekeeper Independent Contract

2019-Present

Housekeeper For Airbnb Villas

Front Desk & Facilities Manager at Sevilla Inn, Kissimmee, FL

September 2018 — January 2021

• Oversee front desk operations and department productivity, facilities managements, room inventory, room sale price-points and adjusting them based on business demand.

Lead Housekeeper at Days Inn Hotel, Kissimmee, FL

July 2017 — July 2018

• Supervising and allocating cleaning staff on daily housekeeping activities, such as cleaning patient rooms, sterilizing facilities and disposing of waste.

Administrative Support at General Services Administration, San Juan, PR

September 2012 — June 2017

• Performs a wide variety of assignments which may be confidential in nature and require research to complete; operates personal computer to compose, edit, revise, tabulate, and print letters, tables, reports, and other materials.

Customer Service Representative at Claro TV, San Juan, PR

October 2010 — June 2012

•Responding promptly to customer inquiries using various communication channels.

•Serve as a liaison between technicians and clients regarding installations, upgrades and systems transfers.

•Ensure completion of inspections in a timely manner and track/report activities and metrics

Administrative Support at Department of Health, San Juan, PR

March 2002 — April 2010

•Provides administrative support to ensure efficient operation of office.

•Completes operational requirements by scheduling and assigning administrative projects and expediting work results.

EDUCATION

B.A in Office Systems Management, Ana G, Mendez University, San Juan, PR

A.S in Secretarial Science, Ramirez College of Business & Technology, San Juan, PR