Digital Platforms Home Office

Tamala Randolph

864-***-**** Cell

Email: ************@*****.***

www.linkedin.com/in/tamala-randolph-49195a5a

Objective: To continue my professional career by adding value to an organization through my management and operational experience.

Key Highlights:

• Developed relationships with all regulatory boards in the states we had a presence in.

• Build connections with vendors and providers in the industry to establish supply options.

• Created, designed and programed many different operational and digital platforms.

• Established teams that worked together to develop operational effectiveness and supported EBITDA growth.

• Created SOP’s that are being used companywide for refunds, disinterment, burials, caskets and administration.

• Develop and designed the contract worksheet used for any and all contracts to be approved prior to being entered into the system.

Experience:

Everstory Partners (Formerly StoneMor Partners) February 2007-July 2023 November 2022-July 2023

AVP of Operations Everstory

• Managed the administration and operations of up to 304 Cemeteries, 71 Funeral Homes, 11 Crematories in 24 states.

• Worked with the AVP’s of Sales, Divisional teams as well as the home office teams to expand our footprint in all markets as well as profit margins for individual locations.

• Guided our associates through culture changes, leadership changes, going from public to private striving to be one of the leaders in the death care industry.

• Partnered with leaders from all departments to develop and implement a new purchasing system (Coupa), a work order tracking system (FIIX) and payment portal.

• Created, designed and coded work flow programs for burials, refunds, marker replacements, disinterment and casket request.

• Created, designed and coded the trust worksheets for all withdraws and possible customer refunds for the WV casket locations.

• Analyzed data and conducted needs analysis in all aspects of the business.

• Partnered with all departments to rewrite the SOP for all administrative duties. January 2020-November 2022

AVP of Administration South/Central Division

• Partnered with all of the teams in the field to navigate COVID and then unknown impacts that it had on our offices and needs.

• Streamlined the processes set up by different states to protect both our families and our employees.

• Managed the set-up of various digital platforms.

• Managed the process of adding new GL accounts to ensure that we were compliant with all requirement set forth by state entities.

• Developed new protocols and reporting to ensure that we were reaching customer excellence while working in a remote or hybrid work environment.

• Onboarded multiple locations through acquisitions. June 2018-January 2020

RVP of Administration Central Division

• Developed a location funding calculator for all Park Service teams based off of burials for Sod, Topsoil, Dirt, grass seed, straw, plywood and layout kits.

• Conducted individual GM development and market reviews with my RVP Sales partner to ensure that all locations we meeting market goals.

• Partnered with my RVP of Sales and Maintenance to interview and recruit for all GM positions in the market. Tamala Randolph

864-***-**** Cell

Email: ************@*****.***

www.linkedin.com/in/tamala-randolph-49195a5a

• Handled payroll for all locations and reviewed time cards for any inconsistent concerns.

• Partnered with the RVP’s of Sales for coaching and performance conferences for all management team members as needed.

• Standardized all 73 locations into using the same logs for burials, contracts and markers so they would auto fed into management reports for analysis of the each Region revenue and activity. May 2013-June 2018

Regional Administrator

• Lead the team through a $65 Million Dollar Deferred Revenue project while maintaining the highest retention rate in the company.

• Developed the “Southern Strong Team” for the entire Region, with a vision, mission and team competencies that everyone strived for and is still used by team members today.

• Responsible for writing, establishing, and managing budgets to ensure EBITDA goals are being met and that expenses do not exceed income.

• Converted all manual records and lot books to computer and on a server for back up and use.

• Developed and trained 23 team members to step into leadership positions throughout the company.

• Testified in front of the SC Senate to oppose law changes that would have effected the industry as a whole.

• Recruited and interviewed all managers that were added to the Region in any department.

• Onboarded 3 additional locations to the NC market.

• Met with customers that had pending litigations against the company and reduced their concerns by providing top notch customer service.

May 2013-January 2009

SC Area Manager

• Onboarded 7 locations in SC from Port Elsewhere.

• Guided these locations from receivership to $25 Million revenue stream.

• Recruited and staffed all locations for Sales, Maintenance and Administration.

• Worked with the Regulatory Board to eliminate all customer complaints from the previous ownership, improving the Cemeteries standing with the state back to full statue. February 2007-January 2009

Administrator

• Handled Accounts Payable and Accounts Receivable for 1 cemetery that did 300 burials and 2 funeral homes that did 150 services.

• Processed all business through the office.

• Updated all customer records for activity in the locations.

• Met with families for burials as well as wrote contracts.

• Set appointments with families for business to complete or start their portfolios. Super Duper, Greenville, SC August 2006- February 2007 November 2006-February 2007

Returns Department Manager

• Processed all returns that came through the office to establish why they were returned and if they could be put back in inventory.

• Managed and documented any issues from the returned products.

• Led team members to establish protocols to reduce returns by 50% August 2006- November 2006

Customer Service Representative

• Answered calls as they came into the location and placed orders on the system

• Worked with customers to establish their needs and identify products to fulfill those needs. Tamala Randolph

864-***-**** Cell

Email: ************@*****.***

www.linkedin.com/in/tamala-randolph-49195a5a

SCI, Greenville, SC March 1995-August 2006

January 2005- August 2006

Assistant Regional Manager

• Partnered with the Regional manager to manage 16 Cemeteries in NC and TN October 2003-January 2005

Location Manager

• Managed daily operations of a 300 acre location with 900 interments a year

• Led the sales team to a YOY increase of 23%

Superintendent

March 2002-October 2003

• Led a team of 16 individuals to handle burials, installations and upkeep of a 300 acre location with 900 interments a year.

Sales Assistant Manager

May 2000-March 2002

Telemarketing Manager

May 1998 – May 2000

Industry Certifications:

Certified Celebrant, Certified Crematory Operator, Back Hoe Instructor, Sales Trainer Additional Certifications

Google Data Analytics Professional

Python Coding Certification

Google Flow Completion Certificate

EDUCATION: GRADUATION YEAR

Spartanburg Methodist College Associate in Science Business Management 1996

North Greenville College Bachelor’s in Science 1999 Business Administration with minors in

Computer Science and Sports Management

Clemson Graduate Program 2010

MBA

ICCFA-University (Scholarship student) 2018

Contact this candidate