Katherine Wilhite

Schaumburg, IL *****

ad1j8j@r.postjobfree.com

+1-708-***-****

Highly organized, self-motivated, multi-tasker, who is a detail-oriented individual. With close to 20 years professional experience, I am a friendly, warm and compassionate individual with a strong work ethic. After a 16 year telecommunications career that ended when AT&T moved to Texas, I proactively secured a Workforce Investment

Act grant to finance extensive medical training and joined the growing healthcare field. Authorized to work in the US for any employer

Work Experience

Certified Clinical Medical Assistant (CCMA)

AMITA - Schaumburg, IL

January 2022 to July 2022

• Room patients and update any new information into EMR system.

• Check and record patient vitals.

• Administer routine vaccinations, perform blood draws, U/A dipstick testing and perform 28 week GTT test.

• Assist physician in sterile procedures such as Colposcopy, Endometrial Biopsy’s, LEEP, Hysteroscopy and IUD insertion.

• Hook patient up on NST machine.

• Stock and prepare exam rooms and tables at the end of the day.

• Prepare patient consent forms, Medicare patient forms, and complete all lab requisition forms.

• Prepare surgical trays for all sterile procedures for following day. Contact Center Agent- Workers Compensation/ Leave & Disability (Contact Position)

Broadspire/ Crawford & Company - Lake Zurich, IL

February 2021 to July 2021

• Creates claim files by entering initial loss report information into claim intake application.

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and/or existing claim.

• Communication with Case Managers and attorneys involved in specific WC case/ claim.

• Educates and informs the customer about documentation required to process a claim, required time frames, payment information, and claim status.

Inbound Call Center Representative (Contract Position) Dovenmuehle Mortgage - Lake Zurich, IL

October 2019 to March 2020

· Responsible for answering complex customer inquiries concerning all aspects of loan servicing.

· Provided information regarding insurance, taxes, and escrow and also took mortgage payments. Certified Medical Assistant / Office Manager

South Suburban Pain Clinic - Hazel Crest, IL

October 2016 to August 2018

• Assisted physician with sterile procedures, including epidurals, lumbar facets & spinal cord simulator.

• Prepared patient charts,scheduled appointments, and registered/check-in patients.

• Managed all prescription refills.

• Cleaned and prepared exam rooms.

• Ordered all office medical supplies

• Initiated all predetermination and prior authorizations for all in office procedures.

• Collected co-pays.

• Worked at clinic until Doctor relocated out of state. Maintenance Administrator

AT&T - Chicago, IL

June 1998 to June 2014

· Handled high-volume inbound calls to schedule and dispatch repair tickets to field technicians.

· Fulfilled service orders and performed data entry.

· Responsible for all escalated calls when a customer was irate and demanding a supervisor.

· Documented and assisted in the resolution of high-priority and difficult cases escalated to executive level.

· Acted as Shift Supervisor in a rotating capacity, monitoring call traffic and volume into the call center as well as making sure all agents adhered to their breaks and lunches.

· Provided training and coaching to agents when necessary.

· Adhered to monthly job performance metrics in productivity, quality, safety, and attendance. Maintained product knowledge.

Directory Assistance Operator

AT&T - Chicago Heights, IL

June 1998 to August 2000

· Answered large volume of inbound calls daily.

· Assisted customers with locating business and residential phone numbers, and placing collect and LD calls.

Education

Certification in CNA/ CCMA/ PCT

TTI Tukiendorf Training Institute - Chicago, IL

April 2015 to December 2016

Skills

• Vital signs

• Medical terminology

• EMR systems

• Medication administration

• Patient care

• Blood sampling

• Documentation review

• Intake

• Basic life support

• Medical office experience

• Phlebotomy

• Anatomy knowledge

• Experience administering injections

• Phone triage

Languages

• Spanish - Intermediate

Certifications and Licenses

Certified Phlebotomy Technician

Certified EKG Technician

CNA

Certified Medical Assistant

Certified Patient Care Technician

CPR Certification

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