TOMIKA

WILLIAMS

CONTACT

407-***-****

ad1j8h@r.postjobfree.com

Altamonte Springs, Florida 32714

CAREER OBJECTIVE

Dedicated professional with

demonstrated strengths in

customer service, time management

and trend tracking. Good at

troubleshooting problems and

building successful solutions.

Excellent verbal and written

communicator with strong

background in cultivating positive

relationships and exceeding goals.

EXPERIENCE

April 2023-Present

Patient Business Representative

AdventHealth Sports Medicine and Rehab, Lake Mary, FL

● Greet visitors and patients as they visit the clinic for treatment

● Screen and continually assists all incoming telephone calls to ensure routing to appropriate personnel

● Register patients for services and achieve accuracy.

● Perform eligibility and benefits verification and re-verification applicable to patient’s visit.

● Properly identify patients, input demographics information, and secure the required forms to ensure compliance with regulatory policies

● Familiar with electronic medical record systems and software (EPIC) August 2016 - April 2023

Process Analyst

CNA Insurance, Lake Mary, FL

● Partnered with leadership to redesign scripts on the Bill Payment BOT (NEO)

● Create and updated job aids ensuring process is documented accurately

● Coordinated meetings/retraining to help ensure consistency and help generate a culture that succeeds

● Communicate feedback to EXL Leaders on missed opportunities and clarify any questions of challenges from staff

● Delegate work to others where there's opportunity of development within the team

April 2003 - August 2016

Claims Technician

CNA Insurance, Lake Mary, FL

● Primary screener for SIU Intake

● Distribute referrals received nationwide to the appropriate Fraud Case Manager

● Accountable for reconciling past due invoices for the vendors to ensure payments are processed

● Updated the Major Investigation Team (MIT) Index on the intranet which is used by SIU and adjusters to assist with their fraud investigation

● Completed special projects as necessary when available

● Perform various financial transactions such as check investigation and BRITE (legal billing data entry)

● Collaborated with claims adjusters and business partners utilizing various methods to obtain information related to their claim file

● Submit SIU reports weekly to the SIU manager which includes the total referrals received

EDUCATION

May 1992

High School Diploma

NORTH CHARLESTON HIGH SCHOOL, Charleston, SC

SKILLS

● Good organizational and follow-up skills

● Customer service-oriented

● Quick to assimilate new processes

● Hands on experience with creating and writing job aids and procedure documents

● Knowledgeable of Microsoft Office Suite and other business software

● Good verbal and written communication skills

● Strong data entry skills and attention to detail

● Results- oriented and ability to work independently

● Excellent interpersonal skills

REFERENCES

References available upon request

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Contact this candidate