Customer Service Public Health
Resume:
CATHERINE M.BELESHI WAJI
PEMBROKE PINES, FLORIDA 33027
ad1j88@r.postjobfree.com
https://www.linkedin.com/in/catherine-beleshi-waji-01848b110/ INNOVATIVE TRANSFUSION MEDICINE
Oversee the development of the company including whole blood collection, plasma, serum and daily operations of the unit.
- Managing staff, hiring, training, coaching, evaluating, engaging and disciplining.
- Enhance operational success and compliance with state and federal regulations and procedures.
- Ensure samples/ products are suitable for release or distribution and monthly product QC requirements are met.
- Participate in process improvements within area of responsibility.
- Participate in validation of hardware, test kits and procedures as directed/ensure work is performed accurately and efficiently.
- Communicate with laboratory staff when necessary to resolve problems, facilitate sample shipment, and clarify test data transmission issues. EPIDEMIOLOGIST
Creative, dedicated and thorough public health advocate with community and teaching experience.
Flexible team player with expertise in:
- Epidemiological Skills
- Data Collection
- Program Design and Evaluation
- Curriculum Development and Production
- Working with Multi-Center Project
- Development of Performance Indicators
Understands the principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection, types of tests used to diagnose infection, and available prevention and control interventions (e.g., isolation/quarantine, social distancing, environmental surface cleaning.
CORE STRENGTHS
- Ethical and professional conduct
- Gathers data collection on demographics
- Open communication and critical thinking
- Problem solving, flexibility and adaptability.
- Understanding when to use public health legal authorities
- Active listening, motivational and cultural competency
- Analyze data and find conclusion
- Manage multiple projects at once
- Performed interviews and investigation
- Create a plan of action for potential health crisis CAREER HIGHLIGHTS
- Excellent written and verbal communication skills.
- Strong work ethic and demonstrated organizational.
- Problem solving skills and good relationship and partnering skills.
- Excellent interpersonal, negotiating and communication skills.
- Write in clear and concise manner and strong interpersonal skills.
- Balance multiple priorities: Good organizational skills. LABORATORY/PHLEBOTOMY SUPERVISOR
Self-motivated administrative professional with over sixteen years of experience in fast- paced healthcare environments with Florida and Columbus-based healthcare
- Focusing on streamlining procedures to maximize productivity, and profitability.-
- Identifying challenges, motivating new employees, and ensuring customer satisfaction. Organizing and analytical with exceptional time management, error reduction, and outcome reporting skills.
- Dedicated to providing quality customer service for patients and families.
- Commitment to teamwork and a strong work ethic.
CORE STRENGTHS
• Hematology/Phlebotomy • Specimen Handling
• Blood Bank • Infection Control
• Equipment Care • Medical Waste Removal
• Quality Assurance • Northern/Western Blot Analysis
• Data Analysis • Medical Terminology
• Proficient Computer Skills • Excellent Reports and Statistics CAREER HIGHLIGHTS
• Collect specimen sample handling, receiving, storage, and inventory.
• Managing and training of 40+ employees and new hires, performing over 80 job interviews.
• Responsible for a large number of capillary and venipuncture, processing over 400 samples a day in the number one Trauma Hospital and entry of related information in the laboratory system.
• Consistent achieving a team performance over 110% of the satisfaction goal.
• Provide training for FIU first-year Medical School students by venipuncture
• Quickly responded to the ER for Trauma Ones and prepared a final report.
• Resolved customer service issues promptly 24/7 on-call support. EXPERIENCE
INNOVATIVE TRANSFUSION MEDICINE – Miami, Florida Mar. 2022-Current LABORATORY MANAGER
FLORIDA DEPARTMENT OF HEALTH IN BROWARD COUNTY
EPIDEMIOLOGIST - Fort Lauderdale, Florida Sep.2020 – Mar.2022 MOUNT SINAI MEDICAL CENTER – Miami, Florida Jan. 2016 –Aug.2020 PHLEBOTOMY SUPERVISOR
OHIOHEALTH, GRANT/RIVERSIDE HOSP – Columbus, OH Jun. 2005-Aug. 2015 PHLEBOTOMY LEADER/SUPERVISOR/PROCESSOR
NATIONWIDE CHILDRENS HOSPITAL- Columbus, OH Feb. 2011-Aug. 2015 TECHNICAL LABORATORY/PROCESSOR (Part-time)
EDUCATION
DUAL MASTER’S DEGREE (MHSA, MPH) (3 YEARS)
Master of Health Services Administration and Master of Public Health BARRY UNIVERSITY Miami, Florida
Graduated May 2020
BACHELOR OF SCIENCE IN HEALTH (3 YEARS)
OHIO UNIVERSITY
Graduated May.2014
VETERANS ADMINISTRATION CLINIC – Columbus, OH (2013) INTERN
• Assisted with My HealtheVET Project (MHV)
• Provided an overview of the program to Veteran
• Enrolled Veterans into the program
CERTIFICATE: Professional Placement Network (PPN) –Florida Jan. 2015 CERTIFICATE: PHLEBOTOMY & EKG – Columbus, OH Jan. 2004 WHEN: Women’s Healthcare Executive Network – Florida Jan. 2020 TECHNICAL & LANGUAGE SKILLS
• Laboratory computer systems: Epic, Mckesson, and LIS Systems.
• Customer Service, Team Leadership.
• Proficient in computer operating systems: Microsoft PowerPoint.
• Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, EHR.
• Spreadsheets format and word processing applications.
• Fluent in English and French.
SPECIAL OLYMPICS – Orlando, Florida (2018)
VOLUNTEER
• Guides with programs and activities.
• Helping with the vital sign and educating families on healthcare. VINEYARD CHURCH – Columbus, OH (2014)
VOLUNTEER
• Read books and assisted with other church activities at the Special Needs Ministry.
OHIO STATE UNIVERSITY EAST – Columbus, OH (2004)
VOLUNTEER
• Provided information, guide visitors with direction to the hospital and other employees.
• Received and transferred phone calls as needed.
Contact this candidate