Travel Agent Customer Service
Resume:
Myisha Madison Jr
Dry Branch, GA *****
********************@*****.***
Work Experience
Customer Care Specialist
Coach (Arise IBO) - Macon, GA
October 2022 to Present
Customer service
Travel Agent
Archer Travel - Remote
June 2022 to Present
Certified Travel Agent (IBO)
Technical Support
Intuit Turbo Tax - Macon, GA
March 2022 to Present
Resolve various customer concerns, about tax software and billing. Kitchen Manager
Southern Hospitality Beef - Macon, GA
January 2019 to Present
Fry cook
Trainer
Kitchen Manager
Line cook
To-go specialist
Prep cook
Olive Garden
December 2017 to Present
• Certified Trainer
• Back -up Cook
Executive Chef
Lizella Baptist Church
August 2016 to August 2019
Purchasing
Budget Control
Food storage
Inventory
Food safety and sanitation
Menu planning
Event planning
Managed staff
Resident Chef
Fresh Market - Macon, GA
September 2015 to December 2017
• Plan menus according to employers and customers' needs
• Create menu's for customers using fresh ingredients, and vegetables
• Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures Line Cook & Server
Edgar's Bistro - Macon, GA
June 2015 to March 2016
• Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas
• Ensure safe and sanitary food-handling practices
• Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
• Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving
• Season and cook food according to recipes or personal judgment and experience
• Clean and sanitize work areas, equipment, utensils, dishes, or silverware after shifts and before shifts
• Serve food and beverages to patrons and served specialty dishes as required Crew Member
McDonald's - Rockford, IL
March 2012 to December 2015
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Provided an elevated customer experience to generate a loyal clientele.
• Assisted customers with food selection, inquiries and order customization requests.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Maintained cleanliness and presentation of stock room and production floor.
• Asked open-ended questions to assess customer needs.
• Learned, referenced and applied product knowledge information.
• Replenished supplies, bags and other materials at each cash wrap. Lead Sales 1
MCI WorldCom - Rockford, IL
October 2001 to November 2008
Leader of International sales, Team leader, and shift coordinator. Utilities Scheduler
Ron Weber & Associates - Machesney Park, IL
April 2001 to February 2007
Monitoring, team development, installation scheduler, billing, customer service, and problem-solving. Education
Bachelor's degree in Business Management/Hospitality and Tourism Strayer University
January 2017 to Present
Diploma in Culinary Arts
Helms College - Macon, GA
January 2015 to December 2016
ServeSafe in Culinary Arts
Skills
• Recruiting
• Baking
• Management
• Food Production
• Culinary experience
• Kitchen management
• Food handling
• Schedule Management
• Administrative experience
• Kitchen experience
• Food preparation
• Office Management
• Human Resources
• Office Experience
• Bartending
• Food safety
• Inventory Control
• Merchandising
• Microsoft Office
• Catering
• Procurement
• Menu planning
• Restaurant management
• Customer service
• Supervising Experience
• Cooking
• Sales
• English
• Time management
• Cost Control
• Cleaning Experience
• Purchasing
• Profit & Loss
• Event planning
• Technical support
• Banquet experience
• Serving
• Stocking
• Microsoft Excel
• Employee Orientation
• Restaurant Experience
• Labor Cost Analysis
• Retail sales
• Guest Services
Certifications and Licenses
ServSafe
January 2023 to January 2027
Food Handler Certification
Contact this candidate