Myisha Madison Jr

Dry Branch, GA *****

ad1j7r@r.postjobfree.com

+1-478-***-****

Work Experience

Customer Care Specialist

Coach (Arise IBO) - Macon, GA

October 2022 to Present

Customer service

Travel Agent

Archer Travel - Remote

June 2022 to Present

Certified Travel Agent (IBO)

Technical Support

Intuit Turbo Tax - Macon, GA

March 2022 to Present

Resolve various customer concerns, about tax software and billing. Kitchen Manager

Southern Hospitality Beef - Macon, GA

January 2019 to Present

Fry cook

Trainer

Kitchen Manager

Line cook

To-go specialist

Prep cook

Olive Garden

December 2017 to Present

• Certified Trainer

• Back -up Cook

Executive Chef

Lizella Baptist Church

August 2016 to August 2019

Purchasing

Budget Control

Food storage

Inventory

Food safety and sanitation

Menu planning

Event planning

Managed staff

Resident Chef

Fresh Market - Macon, GA

September 2015 to December 2017

• Plan menus according to employers and customers' needs

• Create menu's for customers using fresh ingredients, and vegetables

• Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures Line Cook & Server

Edgar's Bistro - Macon, GA

June 2015 to March 2016

• Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas

• Ensure safe and sanitary food-handling practices

• Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

• Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving

• Season and cook food according to recipes or personal judgment and experience

• Clean and sanitize work areas, equipment, utensils, dishes, or silverware after shifts and before shifts

• Serve food and beverages to patrons and served specialty dishes as required Crew Member

McDonald's - Rockford, IL

March 2012 to December 2015

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Described product to customers and accurately explained details and care of merchandise.

• Earned management trust by serving as key holder, responsibly opening and closing store.

• Provided an elevated customer experience to generate a loyal clientele.

• Assisted customers with food selection, inquiries and order customization requests.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Maintained cleanliness and presentation of stock room and production floor.

• Asked open-ended questions to assess customer needs.

• Learned, referenced and applied product knowledge information.

• Replenished supplies, bags and other materials at each cash wrap. Lead Sales 1

MCI WorldCom - Rockford, IL

October 2001 to November 2008

Leader of International sales, Team leader, and shift coordinator. Utilities Scheduler

Ron Weber & Associates - Machesney Park, IL

April 2001 to February 2007

Monitoring, team development, installation scheduler, billing, customer service, and problem-solving. Education

Bachelor's degree in Business Management/Hospitality and Tourism Strayer University

January 2017 to Present

Diploma in Culinary Arts

Helms College - Macon, GA

January 2015 to December 2016

ServeSafe in Culinary Arts

Skills

• Recruiting

• Baking

• Management

• Food Production

• Culinary experience

• Kitchen management

• Food handling

• Schedule Management

• Administrative experience

• Kitchen experience

• Food preparation

• Office Management

• Human Resources

• Office Experience

• Bartending

• Food safety

• Inventory Control

• Merchandising

• Microsoft Office

• Catering

• Procurement

• Menu planning

• Restaurant management

• Customer service

• Supervising Experience

• Cooking

• Sales

• English

• Time management

• Cost Control

• Cleaning Experience

• Purchasing

• Profit & Loss

• Event planning

• Technical support

• Banquet experience

• Serving

• Stocking

• Microsoft Excel

• Employee Orientation

• Restaurant Experience

• Labor Cost Analysis

• Retail sales

• Guest Services

Certifications and Licenses

ServSafe

January 2023 to January 2027

Food Handler Certification

Contact this candidate