Support Specialist Customer Service
Resume:
Michael Pauckert
Spokane, WA 99202
509-***-**** ad1j5e@r.postjobfree.com
SUMMARY OF QUALIFICATIONS:
Six years of Janitorial experience
Five years’ experience as a Building Maintenance/Plumber
Two years of experience as a Computer User Support Specialist
Two years’ experience as a Computer Tutor
Knowledgeable in Software: MS office, Quick Books, Rosetta Stone and SketchUp Drafting
Strong Communication skills such as verbal, written and listening
Excellent Leadership skills consisting of management & supervising, attention to detail, accounting, trustworthiness, dependability, decision making, team oriented, and collaboration
Hard and fast worker with the ability to multitask within busy and demanding environments
Outstanding Interpersonal/Personal skills that include sales, customer service, quick learning ability and responsibility with flexibility as well as friendliness, motivation, enthusiasm with adaptability and resilience
Proficient Professional skills that consist of tech savvy & software packages, suicide prevention, emotional peer support, de-escalation techniques, problem solving, organization along with scheduling, and time management
Positive and reliable team member who fosters effective and efficient work environments
WORK HISTORY:
FCI, Sheridan, OR 2017-2023
Site Facility Janitor
Scheduled maintenance on ductwork cleanings in order to provide healthy air quality throughout the site facility.
Swept and mopped floors for a clean environment.
Sanitized windows, walls, railings and all surfaces ensuring a COVID free and safe atmosphere.
Sterilized all common and high traffic areas resulting in COVID compliance.
Cleaned bathrooms for safe and clean daily use.
Stripped buffed and waxed floors for clean polished walking areas.
Collected all garbage and disposed effectively.
USP, Atwater, CA 2012-2016
Computer User Support Specialist and Tutor
Organized and implemented curriculum in order to teach computer based programs and achieve results.
Kept records, grades and files for tracking the students’ progress.
Taught classes for MS Office, Quick Books, SketchUp programs and file management.
Facilitated and taught Rosetta Stone Spanish Level 1-5 to students.
Worked closely with students in order to solve computer classroom problems as well as issued and graded tests.
Took attendance and performed data entry on all trackable metrics including spreadsheets resulting in efficiency.
WWSP, Walla Walla, WA 2012
Building Maintenance/Plumber
Performed maintenance on various appliances and equipment in order to keep external costs low.
Fixed and maintained washers/dryers, light fixtures, lockers, tables/chairs and office desks ensuring excellent daily operations.
Performed commercial onsite plumbing by fixing toilets, sinks, and potable and waste water lines ensuring optimal working condition.
Worked with crews to diagnose problems for plumbing and electrical systems.
Affordable Building Maintenance, Spokane, WA 2008-2012
Business Owner
Operated daily business operations by booking appointments, performing bids, scheduling, performing accounting detail along with paying bills, filing, and advertising in order to establish a reputable and trustworthy business.
Established accounts with corporations, residential and property management companies as well as private home owners in order to promote and expand business growth.
Diagnosed maintenance problems in the domestic water systems within the site facility in order to provide optimal working condition.
Installed plumbing fixtures and appliance to meet the customers’ expectations.
Worked with customers in order to design and complete interior installations.
Installed systems to code ensuring that all requirements with the state were met.
Performed customer service & sales with billing and invoices to ensure that proper records and services provided were met professionally.
Ordered supplies, machinery and equipment from vendors ensuring the lowest price and the best quality were obtained for completive rates and service to the customer.
EDUCATION:
Business Office Management, Chemeketa Community College, Salem, OR Anticipated 2024
Roadmap to Success Certificate, Pioneer Human Services, Spokane, WA 2023
Building Maintenance Technology Certificate, Walla Walla Community College, Walla Walla, WA
2018
General Equivalency Diploma, North Idaho College, Coeur d’ Alene, ID 2005
REFERENCES:
Brian Snoddy
IT Technician
Apple
Orange County, CA 92704
Felicia Murph
Sales Rep
Family Financial
Phoenix, AZ 85044
Joseph Parham
Employment Specialist
Pioneer Human Services
Spokane, WA 99202
ad1j5e@r.postjobfree.com
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