Administrative Assistant Customer Service

CM

CINDY MCMICHAEL

*******@*****.*** 770-***-**** Loganville, GA 30052

Resourceful while maintaining smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in both medical office settings handling patient needs and customer-focused retail service providing solutions to meet customer needs and exceed expectations. Customer- and Service-Oriented

Policy and Procedure Adherence

Problem-Solving

Dispute Mediation

Reliable and Punctual

Client Account Management

Sharda Paper Inc Brooklyn, NY

Administrative Assistant/Receptionist

Assistant

02/2022 - 09/2023

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Provided secretarial and office management support while building cooperative working relationships.

Inventoried and ordered supplies for office.

Scheduled appointments, meetings and events for management staff. Responded effectively to sensitive inquiries or complaints. Scottsdale Farms Milton, GA

Sales Associate

03/2020 - 02/2023

Acted as initial contact in addressing customer concerns. Built and maintained relationships with peers and upper management to drive team success.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Coordinated activities with other departments to ensure quality customer service.

Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

Helped average of 30-40 customers per day by responding to inquiries and locating products.

Dr Salles Snellville, GA

Medical Receptionist

01/1990 - 01/2000

Entered insurance, demographics and health history into patient database. Checked patients in and out for appointments and collected co-payments. Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Trained new staff on office procedures, insurance processes and medical terminology.

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files. Protected patients by observing strict HIPAA guidelines. Photocopied insurance cards, documented details and verified patient Summary

Skills

Experience

coverage for upcoming procedures or appointments.

Answered multi-line phone system and directed callers to requested personnel and departments.

Valdosta State University Valdosta, GA

Some College (No Degree)

Education and Training

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