Olga Rivera

Tolleson AZ ***** ad1j4g@r.postjobfree.com

254-***-****

SUMMARY

Over 20 years’ experience in Accounting, State Agency, and 20 years Customer Service, data entry, excellent verbal and written communication, able to compile fiscal information, analyze and interpret statistical data, reconcile records and report and maintain accurate records

QUALIFICATIONS

Microsoft Soft word

Customer Service Expertise

Accounting A/P & A/R

Accounting Software

Child System

CAP-FITS State System

AFIS & USAS State System

HRIS & Coins

Aztec, Oracle

Type 60 WPM

PROFESSIONAL EXPERIENCE

Process payments to all State Agency & vendor

Code and input payroll in HRIS System

Responsible for resolving issues with any warrants that does not clear AFIS & USAS system

Process monthly & daily reports, resolve issues with deposit from state contracted bank

Complete minor map updates for mapping errors in the GIS system

Facilitate orientation, process new hire packet

Gather documents and complete data entry to determine eligibility for benefits of SNAP

Examines, elevates, approves/denies payments for contracted child welfare services

Processes a high volume of invoices, identifying, resolving discrepancies and reconciliation

Researches and analyzes data from provider invoices, case manager records, Children’s Information Library Data Source (CHILDS) and other sources

Analyze and interpret data

Support technicians to provide help desk support to their provider portal

Also be fielding calls from clinics and physicians assisting them with connections and sign on issues

Assisting veterans with registering on the portal

EMPLOYMENT HISTORY

04/2019-Present

Information Customer Service Help Desk

Triwest Healthcare Alliance

●Assist VA Staff, Providers and Veterans logging into there system

Assist with password or username

reset, trouble shooting

04/2018-04//2019

Accounting Specialist I

Department of Child Safety

●Processes a high volume of invoices, identifying, resolving discrepancies and reconciliation, researches & analyzes data from provider invoices, case manager records, Children’s Information Library Data Source (CHILDS) and other sources

01/2017-07/2022

Customer Service/Cashier

Home Depot

●Help direct customers to find items looking for

01-201*-**-****

Fulfillment Spec MS OPS

Ricoh

●Complete minor map updates for mapping errors in the GIS system

08/2015 - 01/2016

Cashier

Aramark

● Help direct students, parents and staff to correct building

10/2008 - 12/2010

Customer Service Rep

DES

●Gather documents and complete data entry to determine eligibility for benefits of SNAP

11/2007 -05/2008

Accounts Payable

AHCCCS (Corp Job Bank Temp Agency)

●Process payments to all State Agency & vendor

EDUCATION

IIA, Phoenix, AZ

Bachelor -Business Management Associate in Criminal Justice

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