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Customer Service Department Supervisor

Location:
Lexington, SC
Posted:
November 29, 2023

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Resume:

Vincent J. Reccoppa

**** ****** ** *********, ** 29073 PH# 201-***-**** email: ad1j49@r.postjobfree.com

Operations Training & Evaluations Sales Management Customer Service Business Experience

Lowe’s Home Improvement, S. E. Columbia, SC 2023-Present Specialty Sales Department Supervisor (Promoted 2023) - Flooring, Home-Decor

● Train, develop, and supervise 7 direct reports across 2 departments

● Oversee all customer sales, delivery, and install procedures

● Maintain lead generation and sales goals

● Maintain full downstocking and department safety standards

● Manage sales, special orders, credit, pipeline development, and customer issues Accomplishments:

● Aided in increasing installations, store install sales leads, install labor details, and boosting Lowe’s Credit applications. Resulting in store # 2967 S.E.Lexington (RED BANK) being #1 in the district (1 of 15).

● Trained sales specialists sufficiently to take over Department Supervisor Position Lowe’s Home Improvement, N. E. Columbia, SC 2022-2023 Specialty Sales Department Supervisor (Promoted 2022) - Millwork, Cabinets, Appliances

● Train, develop, and supervise 7 direct reports across 3 departments

● Oversee all customer sales, delivery, and install procedures

● Maintain lead generation and sales goals

● Maintain full downstocking and department safety standards Lowe’s Home Improvement, Paterson, NJ & N.E. Columbia, SC 2020-2022 Millwork Specialist

● Manage sales, special orders, and customer issues regarding doors and windows AJ Perri / American Residential Systems, Fairfield, NJ 2019 – 2020 SSA – Sales Support Associate / HVAC Lead Generation Specialist

● Increased Clifton, NJ Home Depot HVAC revenue from $400,000 to $800,000+ Home Depot Exteriors, South Plainfield, NJ 2013-2015 & 2016-2019 Sales Consultant/At-Home Services - Roofing, Windows, Siding, Insulation, Gutters

● In-home consultation & sale of windows, siding, insulation, gutters, leaf protection, & entry doors Weichert Realtors, Wayne, NJ 2011- 2013

JPMorganChase, Treasury Services (TSS), Brooklyn, NY 1999 – 2011 Assistant Treasurer (Chase Manhattan Bank) / Client Service Professional (JPMorganChase) Responsibilities:

● Monitored daily risk indicators and perform operational due diligence for global and domestic trade settlements, asset servicing, foreign exchange transactions, cash management, account cash and custody reconciliations, dividend and interest entitlements, foreign tax reclaims, and corporate actions entitlements for major institutional client relationships

● Cleared trade, asset, and cash breaks on a daily basis to maintain investment value and eliminate undue risk and possible losses.

● Monitored multiple foreign currency ETF accounts for monthly interest accruals and foreign exchange to USD

● Cash projections forecasting and reporting

● Monitored cash transfers, i.e. SWIFT, ACH, CHIPS, and Fed Wire Accomplishments:

● Simplified monthly F/X procedure by developing and implementing templates to be instructed by institutional clients, signed by authorized personnel, and sent directly to JPMorganChase F/X booking area. Resulting in faster turnaround times and reduced risk to JPMorganChase.

● Developed and implemented a password protection project to all client trade, custody, cash, and projection reports resulting in lower risk of data breaches

The Bank of New York Mellon, New York, NY 1998 - 1999 Client Service Administrator / Corporate Actions Specialist

● Journal asset and cash break reconciliations

● Trade settlement

Brown Brothers Harriman & Co, Jersey City, NJ 1996 – 1998 Corporate Actions Analyst

● Processed mandatory corporate actions, commercial paper, DTC lotteries & class action notifications Dean Witter Trust Company, Jersey City, NJ 1994 – 1996 Customer Service Representative

● Address customer inquiries & service private accounts Military Experience

New Jersey Army National Guard 50th Brigade 2nd/113th Infantry, Fort Dix, NJ 1988 - 2003 Captain / Infantry Officer

Positions held:

● Commander E Co 2nd/113th INF: Leadership, Training, Evaluations, Operational Planning

● Instructor/Trainer/Facilitator: NJ State Military Academy OCS: Training, Instructional Assessments & Evaluations

● Brigade Staff Officer 50th Brigade Ft. Dix, NJ: Planning, Logistics, Maintenance, Administration

● Executive Officer D Co 2nd /113th INF: Logistics & Administration

● Battalion Motor Officer HHCo 2nd/113 INF: Vehicle & equipment readiness

● Squad Leader 4th Squad: Operation Vigilant Hawk (activated for security operations after Sept 11th attacks) EDUCATION

St. Peter’s College B.A. Political Science – 1988

Reserve Officer Training Corps Commissioned 2nd LT May 1988 New York Institute of Finance Brokerage Operations, Bond Market, Corporate Bonds Courses US Army Infantry Officer Basic Course Ft. Benning, Ga. 1988 US Army Instructor Training Course Sea Girt, NJ 1995 US Army Executive Officer Training Course Sea Girt, NJ 1996 COMPUTER SKILLS

Microsoft Outlook, Excel, Word, PowerPoint, Bloomberg, LMS, CRM, Salesforce



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