Sr.Scrum Master, Agile Coach

Racquel Williams

Email: ad1j45@r.postjobfree.com Tel: 713-***-****

PMP, SSM, CSM, ITIL, Six Sigma Green Belt

Professional Summary

• I am an experienced and a customer-centric Scrum Master and Agile Team Coach with a deep passion for coaching Agile teams to develop and deliver features that excites the customer and deliver business value using multiple frameworks, including Scrum, SAFe and Kanban.

• I have a solid experience leading scrum teams across various industries to provide value to the business in the shortest sustainable lead time and a solid experience building Agile/Scrum teams from scratch to high performing, self-organizing, self-managing, cross-functional and leading Scrum teams to Agile maturity. Education & Professional Certifications

• Texas Southern University Bachelors in Computer Science 2015

• Certified Project Management Professional

• Certified Scrum Master

• Certified SAFe Scrum Master SAFe 5.0 (SSM) – Scaled Agile Framework

• ITIL Version 4 Certified

Strengths

Problem Solving, Oral/written communication skills, Team Facilitation, Team Building, Risk Management, Capacity Planning, Conflict Resolution, Removing Impediments, Personas, Story Mapping, Content Strategy, Stakeholder Management, Data Analysis, Requirements Gathering, User Stories, Process Modelling, Quality Assurance, Agile Product Management, Systems Analysis & Design, Process Improvement Professional Experience

Chick- Fil- A 11/2020 - Present

Scrum Master

• Facilitate and support all scrum events: Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective.

• Coach teams on SCRUM values and build suitable environments that fosters trust and collaboration within teams.

• Coach two Agile Teams to deliver value to the business from Project Initiation through delivery of final product and release using SCRUM Framework.

• Promote an empowered, self-managing, collaborative, multidisciplinary team environment that foster shared ownership, creativity and innovation.

• Facilitate backlog refinement sessions and ensure team maintains a healthy backlog of READY user stories

• Empower the team to make system and process improvement captured in sprint retrospective meeting

• Help my current organization to define and established measurable metrics to help track the progress of agile development teams which has led to an increase in value delivery from 60% to 90%.

• Help my organization to establish a cross functional collaborative environment that is creative, supportive of one another, respected, trustworthy, focus and committed.

• Remove impediments, mentor and coach team members.

• Assess the Agile/Scrum maturity of the team and coaches the team to higher levels of maturity.

• Coach teams and managers on the Agile mindset/behavior.

• Provide coaching and work closely with Product Owners in product backlog refinement and continuous delivery of features.

• Develop and manage burndown chart, burn up charts and other visual systems to track progress of work during sprints and projects in JIRA

CVS 07/2016 – 11/2020

Agile Scrum Master

• Provided leadership and coaching to the team to encourage adoption of Agile practices

• Coached and Mentored team members and organization on Scrum

• Provided leadership and coaching to the team to encourage adoption of Agile practices

• Provided training and coaching to scrum teams on Agile scrum Framework

• Facilitated Scrum Ceremonies - Daily Scrum, Sprint Planning, Sprint Demo, Sprint Retrospectives.

• Worked closely with Product Owners in product backlog refinement and continuous delivery of features

• Coach multiple and distributed on-shore / off-shore Scrum teams on story sizing, estimation, Definition of Done and Ready.

• Tracked data from the sprint process and report regularly to facilitate understanding of where we are and want can be improved

• Served and facilitated 2 scrum teams simultaneously

• Collaborated with other scrum masters to increase the effectiveness of scrum framework within the organization

• Assisted with internal and external communication, improved transparency and radiated information from team level to management level.

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