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Solutions-oriented Software Quality Engineer with a track record of leading, training, and mentoring Quality Assurance teams on a global scale with a focus on continuous improvement and strategic problem solving.

● Quality Assurance SME: Comprehensive knowledge of QA policies, procedures, and best practices as an influential subject matter expert and valuable resource for enterprise-wide teams.

● Communication: Collaborative communicator and consensus builder with strong relationship management skills.

● Critical Thinking: Adept at troubleshooting software issues and designing innovative solutions to overcome technical obstacles and challenges during all phases of the Quality Assurance cycle.

● Leadership: Able to manage onshore and offshore teams while deploying Agile methodologies to drive productivity. Areas of Expertise

● Quality Assurance

● Continuous Improvement

● User Acceptance Testing (UAT)

● Test Case Creation

● Problem Solving

● Compliance

● Offshore Team Leadership

● Training & Mentoring

● Stakeholder Communication

Professional Experience

GeekSI 08/2023 – Present

Senior Test Engineer

Work with a team of QA professionals to test the rewrite of the Life Insurance system for the Veterans Administration.

● On contract from GeekSI to GovCIO to test the rewritten Veterans Administration Life Insurance system (LIPAS 2).

● Design and implement manual test cases and scripts in Jira.

● Own QA project estimates and timelines to ensure rapid completion.

● Act as a trusted resource for internal user groups during User Acceptance Testing (UAT).

● Document processes and procedures in Confluence for future reference.

Wolters Kluwer 02/2022 – 08/2023

Senior Quality Assurance Analyst (Team Lead)

Orchestrate offshore QA teams with oversight for performance evaluation, reporting, and continuous improvement.

● Review and approve test cases, manage defects and stories using Jira, and attend regular Agile ceremonies.

● Own QA project estimates and timelines to ensure rapid completion.

● Coordinate software deployments to multiple QA environments.

● Act as a trusted resource for internal user groups during User Acceptance Testing (UAT).

● Document processes and procedures in Confluence for future reference.

● Prepare in-depth reports focusing on QA metrics for project, business, and QE management teams. FrankCrum 01/2020 – 02/2022

Quality Assurance Analyst

Led a team of offshore QA professionals to execute the QA testing process in line with best practice standards.

● Designed and executed manual test cases in QMetry for Jira, Microsoft TFS, and Azure DevOps Test.

● Managed QA process for the rewrite of FrankCrum’s core payroll system.

● Championed Agile methodologies to drive productivity and efficiency.

Richard Pitruzzello

LEAD SOFTWARE QUALITY ENGINEER

ad1j3u@r.postjobfree.com Trinity, FL 727-***-****

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● Spearheaded QA activities for FrankCrum’s first Disaster Recovery initiative, including stakeholder interviews to gather Business Continuity requirements.

Scytl 08/2019 – 01/2020

DevOps Engineer

Provided comprehensive support for IT infrastructure, including cloud servers in Amazon Web Services (AWS) & Microsoft Azure, local servers, local laptops, and PCs.

● Collaborated with cross-functional colleagues as a technical troubleshooter for hardware and software solutions.

● Prepared process documentation in Microsoft OneNote, managed ticketing process, and created issues in Microsoft TFS.

● Performed code deployments to all environments (QA, Staging, and Production). Geographic Solutions 02/2018 – 08/2019

Quality Assurance Analyst 3

Worked with cross-functional colleagues to provide Linux and Apache troubleshooting in QA & Production environments.

● Designed and implemented manual test cases and scripts using MS Excel.

● Monitored and analyzed defects in a proprietary tool to identify root cause and suggest solutions.

● Created and managed test data in SQL, CSV, Excel.

● Attended Agile ceremonies and collaborated with the Product team to enhance team efficiency.

● Facilitated production deployments.

● Maintained project documentation in MS SharePoint and MS Office.

Wolters Kluwer 06/2016 – 12/2017

Lead Software Quality Assurance Analyst

Led the QA process in an Agile setting, including oversight for offshore teams in Belarus and India.

● Oversaw QA project estimates/timelines in Jira.

● Executed manual test cases with Excel.

● Carried out general troubleshooting of MySQL and SQL server issues.

● Created and managed test data in Excel, CSV, and SQL.

● Managed the deployment of software to multiple QA environments.

● Drafted online help and release notes via Doc2Help, including regular updates.

● Supported internal user groups during User Acceptance Testing (UAT).

Additional Experience

Lead Software Quality Analyst, Depository Trust & Clearing Corp., 06/2015 - 06/2016 Lead Software Quality Assurance Analyst, FairWarning, 08/2011 - 06/2015 Education

Major: Computer Information Systems Minor: Computer Operations, Pinellas Technical College Technical Proficiencies

Jira, Confluence, qTest, SQL, Azure DevOps, Team Foundation Server (TFS), Amazon Web Services, Microsoft SQL Server Mgt. Studio, Jenkins, Snagit, Quality Engineering, Test Case creation/management/execution, Defect creation/management, SharePoint document management, SharePoint page creation, Section 508 / Accessibility testing (NVDA, JAWS), ETL Testing, Ranorex, Tosca. Page 3 of 3

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