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High Volume Customer Service

Location:
Nashville, TN
Posted:
November 29, 2023

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Resume:

About Me

I’m a Bartender with * years of bartending experience and 12+ in customer

service. I’m seeking a full time position while I pursue my music career. I attain knowledge of varias specialty cocktails, like Negronis and Manhattans, shooters, and other liquor brands. I’m easily coachable and will always be someone you can count on to help with anything in the work place. I’m passionate in creating an inviting atmosphere to anyone that walks into the establishment and it is my obligation to give exceptional service to everyone. Employment History

Bartender, Kung Fu Saloon

September 2023-present

opening/closing duties, meticulous cleaning, high volume bartending, daily side work, drink knowledge, pour counts, establishment protocols, time efficiency, upselling, use of POS system, money management, team playing, organization, resolve disputes.

Bartender, Ascend Amphitheater

July 2023-September 2023

opening/closing counts, specialty drink knowledge, pour methods, team playing, money management, following establishment protocols, time efficiency, high volume bartending, use of POS system, organization, upselling.

Bartender, Nashville Underground

March 2023-June 2023

Opening/closing duties (caps on/off of bottles, dishes, wipes stainless steel and bottles, restock etc), greet clients with menus and a smile, use POS for orders/communication with team, make drinks in a timely manner, knowledge on pour counts, handle disputes, money management, team playing, organization, memorization.

Zoë Hidalgo

Bartender

Nashville, TN USA

615-***-****

ad1j38@r.postjobfree.com

Skills

Strong Memory

Communication

Mixology

Flexibility

Organization

Friendliness

Cash Handling

Time Management

Efficiency

Composure

Team Collaboration

Conflict Resolution

Upselling

Attentiveness

Pour Counts

POS System

ALOHA

Bartender, The Office Bar and Lounge

March 2022-March 2023

-Skills/Duties: opening/closing duties, drink ingredient knowledge, meticulous cleaning, restocking, customer satisfaction, communication, upselling, suggestions, time & money management, situational awareness, high volume, basic math skills, memorization, team player. Bartender, Elite Bartending and Catering

March 2022-2023

-Skills/Duties: opening/closing duties, drink ingredient knowledge, meticulous cleaning, restocking, customer satisfaction, communication, upselling, suggestions, time & money management, situational awareness, high volume, basic math skills, memorization, team player. Aesthetician & Manager, Skin by Wax Nashville

October 2016-October 2023

Wax Artist/Skincare Therapist- meticulous cleaning, attention to detail, product sales, customer satisfaction, art skill, prescribing products, customer service, knowledge, communication.

Manager- team leader, weekly reports, weekly orders, daily calls, hiring, dissolving disputes, team meetings, directions, trainings, booking appointments, interior design, create content and newsletters. Server, Jonathan’s Grille

December 2015-December 2016

Duties: Customer satisfaction, attention to detail, cleanliness, organization, product knowledge, efficiency, client disputes

Jersey Mikes

December 2014- August 2015

Skills: customer service, money transactions, memorization, cleanliness. Nanny/Caregiver, Gold’s Gym & Freelance

August 2013 -August 2015

-time efficiency, discipline, and nurture.

Carhop, Sonic Drive Inn

September 2012-August 2013

Skills: communication skills, high volume, customer service, organization, cleanliness, patience, money transactions, time efficiency, memorization. Education

Associates Degree, Tennessee Computers of Applied Technology, Nashville September 2015-May 2016

-Aesthetics degree (associates degree)

Courses

Somatic Healing Certification Jan 2022- May 2022

Personal Training January 2020- May 2022

Social Media Training- August 2022

TABC

Hobbies

Music production, songwriter, animal lover, traveling, kayaking, festivals. References

Allen Little, Director for Elite Event Staffing

615-***-****

Emily McCollum, Director at Ascend Amphitheater

(717*-***-****

Sierra Gordon, Manager for Elite Event Staffing

615-***-****

Christine Meier, Manager for Elite Event Staffing

470-***-****

Rochelle Hart, Owner of Wax Nashville

615-***-****



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