KIMBERLY LYNN BALOG

ad1j2q@r.postjobfree.com

Summary

Highly motivated, experienced coach and public speaker with expert-level communications skills. Focused on leadership and personal development that drive business results. Results-oriented professional with extensive experience in customer service. Collaborative leader adept at building high-performing teams. MBA graduate in business management, research and analytics.

Skills

Office Administration Claims Adjustment Insurance Customer Satisfaction

Leadership Development Public Speaking Verbal and Written Communications

Public Relations Research and Analytics Data Records Retention and Compliance

Supply Chain/Procurement Operations Performance/KPIs Resource Management

Project/Program Management SAP MS Office PeopleSoft SharePoint

Office Administration Claims Adjustment Insurance Customer Satisfaction

Experience

Resource Staffing

Model Home Attendant

2/2018 – 5/2019

8/2019 – 52022

5/2022 to Present

Sit in Model Home for Sales Manager

Greet touring visitors and potential buyers

Answer questions; give and receive information

Close Model; secure entries; set alarm; lock door

Southwestern Interiors

5/2021 – 7/2021

Verify Floor Plans on diagram with Customer Selection

Process customer selections with corresponding material in database

Apply material, i.e., floor tile, wall tile, backsplash, etc., to diagram

Ensure waterproofing, caulking and carpet pad are correct quantities.

Process work order tickets with proper labor charges.

Send work orders to Quality Control for analyzation

Process any corrections, save updated work orders

Attach floor diagrams with work orders; send to builder.

STARTS/Purchasing Assistant

Lennar

02/2019 – 5/2019

Maintain the Plan and Specification Change Log to schedule and monitor of all division requested specification changes.

Manage new material take-offs for revised plans and any other plan changes to ensure take-offs match the plan as drawn.

Process change orders

Communicate price targets; deliver Schedule Bs to Trade Partners.

Provide cost comparisons and produce budget comparisons.

Maintain the Plan Square Foot Matrix to ensure the plan meets organizational standards and requirements.

Create, sustain and implement item codes for all labor and material cost.

Manage cost coding for all categories to monitor spend.

Admin Support Staff

Resource Staffing, Burnett's Staffing,

Energi Personnel

01/2016 - 01/2019

Managed 6-12 concurrent short-term assignments.

Coordinate information technology in support of full office administration.

Route customer inquiries to relevant departments to ensure customer satisfaction.

Direct information flow to eliminate 50-75% of interruptions from information supply chain.

Analyze business objectives to improve processes to maximize operational efficiency.

Functional team member of SAP development software integration, resulting in general improvements in operational efficiency.

Night Time Receptionist

Midland Country Club

01/2015 - 01/2016

Collected 100% of requests for information regarding an average of 5-8 special events and cancellations per week.

Partnered with host to adjust dinner reservations boosting 100% efficient seating and smooth execution of dining events.

Manage calendar events and drafting of scheduled events board to reflect upcoming activities, meetings, and planning conferences.

Claims Adjuster

State Farm Insurance

01/2012 - 01/2013

Analyzed and updated vital information approximately 20 customers per day for updated contact information.

Gathered facts of loss, reviewed policies and analyzed customer needs to align with policies and regulations.

Arrange and monitor 5-10 inspections per week at remote locations convenient to the customer location.

Set up car rentals and auto repair appointments as needed.

Received Claims Adjuster license in all lines.

Service Technician II

01/2009 - 01/2012

Supervised Document Storage/Records Retention and the maintenance of millions of company records such as claims files, HR employee shields, and accounting records, reducing 30% storage capacity monthly.

Assisted Inventory audit team in major 4,320 record pull project issued from Corporate for confidential litigation.

Effectively managed daily record pull requested by claims adjusters and agencies companywide; daily records request 5-90 requested per day.

Ensured service level agreement attained with no supervision, self- taught on major warehouse equipment.

Oversaw weekly and monthly maintenance of forklift, stock puller, and pallet rider.

Service Technician II

01/2008 - 01/2009

Proactively managed 43 different projects on tight deadlines, effectively interfacing with diverse departments; resulting in 90% reduction in redundancy.

Managed advanced business analytics and information technology allowing team leaders to perform their work more efficiently with no interruptions.

Managed and audited accounts payable spreadsheet reducing 30% in duplicates.

Implemented independent latitude compensating vendors and customers, reducing turnaround time by up to 80%.

Maintained registration tags and insurance cards on all 1500 fleet of company cars across the state, reducing the number of toll tag, expired tag, and insurance violations by 50-65%.

Education and Training

Colorado Technical University Colorado Springs, CO

Bachelor's in Business Administration

Colorado Springs, CO

Master of Business Administration

10 years of experience supporting C-Level Executives

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