Farhana Ferdous

Phone: 214-***-****

Email: ad1j29@r.postjobfree.com

Status: U.S Citizen

Location: Allen, TX

Summary of Qualifications:

* ***** ** ********** ******* as Software Quality Assurance Analyst and Web Accessibility Tester.

Experience working in Agile environment with good understanding of Software Development Life cycle (SDLC) and Software Testing Life cycle (STLC).

Expertise in defining and developing quality assurance test plans and test cases by analyzing business/technical requirements, system design documents and use case documents for various application modules.

Specialized in Performance Testing, Functional Testing, Regression Testing, Load Testing, Web Accessibility testing, User Acceptance Testing and Unit Testing.

Experience testing WCAG 2.0 & 2.1 Criteria and testing tools, testing for people with hearing, physical, speech, cognitive, and vision disabilities.

Experience using different manual & automated tools: JAWS, NVDA, Voice over, WAVE, AXE and Color Contrast Analyzer

Experience in Documentation testing, PDF file, Video and Audio testing

Experience in automation testing using Rational Performance Tester, also Rational Functional Tester, HP ALM, Azure DevOps and JIRA

Strong leadership, self-starter, positive attitude, personable, great organizational skills, attentive to detail and self-motivated.

Education:

• Bachelor’s Degree in Visual and Public Art, California State University Monterey Bay (2005)

• Certificate in Software Testing, Villanova University (2011)

Technical Skills:

Testing Tools

HP ALM, IBM Rational Performance Tester, Rational Functional Tester, JAWS, NVDA Screen Reader, Color Contrast Analyzer, ANDI, ARIA, WAVE, AXE

Tools

Azure DevOps, Rational Clear Quest, UPerform, SOAP UI, JIRA, Salesforce, Zuora

Languages

Basic SQL, HTML

Bank of America, Plano, TX Jun 2022- Current

Web Accessibility Tester

Responsibilities

Performed ADA testing for websites and PDF’s for Bofa.com and Merrillynch.com

Utilized knowledge of WCAG 2.0 and 2.1 on day to day basis

Performed Web Accessibility testing to meet guidelines for WCAG Level A and Level AA standards.

Conducted analysis of report from automated accessibility scan using WAVE & Axe.

Tested using assistive technologies JAWS for Web and PDF, Voice Over and TalkBack for mobile

Extensive experience in testing PDFs using Adobe Acrobate Pro

Performed Page magnification up to 200% in order to validated that text/ images are not distorted.

Assisted with test execution, prepare and deliver reports

Logged and tracked defects using JIRA

Perferned Regression testings for fixed issues

Provided recommendations or alternatives that address existing and potential trouble areas in IT systems and projects across the organization.

Environment: Windows, MS Office suite, JAWS, Color Contrast Analyzer, MS-Word, MS-Excel, PowerPoint, JIRA and Sharepoint

Credit Union of Texas, Allen, TX Mar 2021- Mar 2022

QA/ Web Accessibility Tester

Credit Union of Texas is owned by its members and is operated in accordance with the laws governing credit unions in the State of Texas.

Responsibilities

Was involve in Conversion process as QA and Accessibility Tester.

Performed Web Accessibility testing to meet guidelines for WCAG Level A and Level AA standards.

Performed Functional Testing on Web/ Mobile online Banking and Episys (Core banking software).

Developed Test Strategy, Test plan, Test cases and project documentation in Azure DevOps.

Tested Mortgage/ Loan applications on the Web and in Salesforce.

Performed Cross Browsers testing using Browser Stack, tested on Android and IOS

Performed Compliance Testing on the web pages using JAWS and Color Contrast.

Conducted analysis of report from automated accessibility scan using WAVE

Performed Page magnification up to 200% in order to validated that text/ images are not distorted.

Did Regression testing after the fixes.

Collaborate with Development Team to resolve most common QA/accessibility issues.

Worked closely with UAT team and helped in testing process/ manage defects.

Used Trello Board to organize/ categorize different projects and workload.

Logged and monitored defects using Azure DevOps.

Environment: Windows, Salesforce, ANDI, JAWS,, WAVE, Color Contrast Analyzer, MS-Word, MS-Excel, Episys, Azure DevOps

Avaya, Coppell, TX Jun 2018- Jan 2020

QA/ Web Accessibility Tester

Avaya maintains diverse supplier alliances to customers around the globe by creating intelligent communications experiences for partners and their customers. It provides communications, collaboration and contact center solutions in the cloud, on premise or a hybrid of both.

Responsibilities

Worked on e-Commerce application in Agile Environment

Developed Test Strategy, Test plan, Test cases, and Test scripts and project documentation in HP ALM.

Performed Functional/ Accessibility Testing of the application

Performed ADA Accessibility testing to meet guidelines in WCAG 2.0

Tested Page magnification up to 200% and the color contrast ratio using Color Contrast Analyzer/ WCAG Contrast checker

Tested the application by using alt-text for images, keyboard tabbing, JAWS speech viewer text for cognitive and assistive users

Performed Functional testing for payments, invoices, price validations, create order and Bill-run in Salesforce, Zuora, Magento and SAP

Assisted with Change Order, Renewal and Cancel Order functionality manually using Zuora, while Development team worked on completing the automated process

Also performed Customer Credit Card updates manually using SOAP UI for SAP, Zuora and Stripe, while team worked on completing the automation/ Migration process for the billing.

Test all stages of product development and made sure it is working according to the Requirement.

Assisted with updating Change Order, Renewal and Cancel Order functionality, also credit cards manually while the developers worked on completing the automated process

Worked directly with director, managers, team leads and developers understanding new requirements, planning and implementing

Assisted with Unit testing for ongoing development and maintenance

Coordinated deployment corresponds between Development Team, QA/ UAT team while worked as Development QA.

Managed all the defects and made sure they were assigned to the right person and prioritized.

Managed the discrepancies/issues, verified fixed defects and prioritized outstanding defects.

Maintained and updated documents in SharePoint for all the migrated customer information.

Environment: Windows, HP ALM, JIRA, Salesforce, Zuora, SAP, JAW, Color Contrast Analyzer, MS-Word, MS-Excel, UPerform, SOAP UI, Stripe

CA Technologies, Plano, TX Oct 2014 – May 2018

QA Analyst

CA Technologies provides IT management solutions that help customers manage and secure complex IT environments to support agile business services.

Responsibilities

Worked on Localization by reviewing all the strings and take detail screenshots of the LISA application for the local team to translate to other languages

Uploaded screenshots into the GUIMap Editor

Created a map of the LISA application in the GUIMap Editor, where translators can make sure same messages are unified between languages.

Performed UAT test on iTKO LISA Workstation integrated with the Registry, VSE Recorder, Pathfinder, Lisa Server Console, LISA Dashboard and Reports

Performed Functional test on LISA’s Kiosk for banks ATM on the simulators.

Test integrated tools the Pathfinder, the Service Virtualization, the Dashboards and Reports.

Migrated and updated existing test cases from Test Management Portal to Application Lifecycle Management

Run various manual test on iTKO Lisa

Participated in analyzing the Test results from different perspective and attend the Touch point meeting for evaluation of the progress.

Environment: Windows, MS-Word, MS-Excel, ITKO LISA, Screen Hunter and GUIMap Editor, Test Management, ALM 11.00

Accenture Federal Services, San Antonio, TX Aug 2012- Sep 2014

QA Analyst/ Performance Tester

Accenture has a 20 years history designing, building and supporting the IRS.GOV portal. I was responsible for testing the IEP CMS Enhancements program across all application solution components and The EITC Micro sites.

Responsibilities:

Reviewed and analyzed the business requirements, business process and performance requirements.

Developed test Plans, Test Scenarios and Test Cases.

Performed Performance testing for Web application, Portal, Content Management, Search, Reporting and Analytic.

Performed Goal, Soak and Break tests using RPT.

Created and executed test scripts in IBM Rational Performance Tester (RPT).

Facilitated review sessions for the test results and documents.

Communicated and followed-up on errors discovered during test executions.

Documented defects using the project’s defect management tool Rational Clear Quest.

Provided Daily Status reports for Performance and Test Phase Closure from the start of Performance Test preparation through to the completion of Test Execution.

Also performed Functional Testing using Rational Functional Tester (RFT).

Worked with the Development team to resolve issues aroused out of the testing process.

Ensured all performance testing results are documented, stored and understandable.

Supported the Test Lead in creation of client deliverable and work products.

Environment: Windows, HTML, Java Scripts, MS-Word, MS-Excel, Rational Performance Tester, Rational Functional Tester, Rational Clear Quest

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