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Quality Control Customer Service

Location:
Tacoma, WA
Posted:
November 29, 2023

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Resume:

Waynie D. Saspa

***** *** ****** *,

Spanaway, WA 98387

253-***-****

ad1j20@r.postjobfree.com

PROFESSIONAL EXPERIENCE

KEURIG DR PEPPER Sumner, WA

Production Technician 1 Quality Control May 2021 - Present

Perform standard work and understands where to find Standard Operating Procedures (SOP) at the site level.

Understand and comply with quality systems and policies (Quality Data System (QDS), Safe Quality Food (SQF), Good Manufacturing Practices (GMP), and Hazard Analysis Critical Control Points (HACCP)).

Demonstrate knowledge and articulate understanding of quality terminology and metrics.

Participate and contribute information and opinions during Root Cause Corrective Action (RCCA) for quality events.

Contribute information for and participate in internal audits as appropriate.

Accurately perform quality checks and maintain accurate records.

Actively engaged in learning machine operations and apply learnings to perform work to standard.

Populate and present Daily Management System (DMS) Line Board with hourly data on production, Overall Equipment Efficiency (OEE), Scrap, Safety, Quality and articulate issues and/or opportunities.

Communicate equipment performance and issues effectively during shift handoff.

Complete changeovers and cleans, including line clearance & pre-checks, following standard work.

Perform documentation and verification activities in all applicable systems (COLOS- Software package used for labeling, PeopleSoft, Systems, Applications & Products (our ERP system) Manufacturing Execution System, Track wise and paper records) to ensure timely release.

Escalate line issues and opportunities, including initiation of Root Cause Corrective Action activities.

During maintenance calls, remain at line to provide information, support, and use the event as a learning opportunity.

Able to demonstrate proficiency of all jobs/equipment in assigned areas through certification process.

LOOMIS ARMORED Tukwila, WA

CMS Teller September 2017 – May 2021

Perform a Professional Cash Management Services.

Process cash deposit from the client (deposit pulls, ATM’s, retail, branches, and safe point deposits).

Conduct deposit verification and/ or change order preparation using specialized counting equipment and procedures.

Separate currency, coin, and/ or check deposits received from bank, ATM, and/ or commercial customers providing accurate count by denomination.

Prepare currency and/ or coin change orders by denomination for each customer assigned.

WALMART Tacoma, WA

Cashier June 2017 – September 2017

Provide an excellent customer service.

CARL’S JR Anchorage, AK

Cashier October 2016 – May 2017

Provide a clean and excellent customer service.

EDUCATIONAL BACKGROUND

COLLEGE DEGREE

AMA COMPUTER LEARNING CENTER

DAET BRANCH PHILIPPNES

Computer Systems Design and Programming June 2008 – April 2010

BS Information Technology June 2014 – January 2016

VOCATIONAL COURSE

AMA COMPUTER LEARNING CENTER

DAET BRANCH PHILIPPNES

Bookkeeping June 2010 – August 2010

HIGH SCHOOL

FROILAN D LOPEZ HIGH SCHOOL June 2004 – March 2008

SAN VICENTE CAMARINES NORTE, PHILIPPINES



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