JAKELL ELLISON

Washington, DC *****

ad1j1o@r.postjobfree.com

+1-202-***-****

Dedicated, loyal and customer-oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail. Authorized to work in the US for any employer

Work Experience

Food Preparer

Museum of the Bible - Washington, DC

May 2023 to Present

1. Assisted with preparation of cooking menu items. 2. Ensured that all sanitation rules are observed by the kitchen staff. 3. Maintained kitchen equipment and utensil's

4. Checked all items to ensure adequacy and quality. 5. Prepared salads, dressings and desserts

6. Helped the Cook/ Chef prepare dinners

Delivery Driver

Rose's Luxury - Washington, DC

May 2023 to Present

• Deliver a wide variety of items to different addresses and through different routes.

• Follow routes and time schedule.

• Load, unload, prepare, inspect and operate a delivery vehicle.

• Ask for feedback on provided services and resolve clients' complaints. Reservationist

Metro Access - Hyattsville, MD

February 2019 to February 2023

Answer passenger calls within the designated response time collecting all necessary paratransit trip information and completing trip bookings for the permissible time period and service area for the Washington, DC Metro area

Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls; seek appropriate resources to solve problems effectively Provide information to current customers on passenger safety and guidelines for using the paratransit service effectively and answer questions related to booking their trips Complete data entry of passenger details for specific trip requests, negotiate requested times and provide fare information

Provide follow-up calls to passengers as required by the service needs Process and communicate passenger advance cancellations in a timely manner Maintain a focus on safety along with a safe work area Communicate effectively with operations staff via the use of Teams chats and email Dispatcher/Customer Service

U P S Freight - Hyattsville, MD

June 2017 to February 2019

· Mentored, trained and managed team of 10 employees and offered insight and direction, helping boost overall performance

· Monitored attendance and productivity for employees by maintaining accurate and updated records

· Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives

· Trained over 10 employees on accurate triaging and dispatching procedures while personally handling 100 daily calls

· Implemented strategic shipping policies to achieve long and short-term sales targets

· Reported inventory balances and cycle counts in both ERP and WMS systems

· Evaluated and reconfigured systems to support customer service and operational goals

· Forecasted manpower requirements based on daily workload and company targets

· Inspected product load for accuracy and safely transported it around the warehouse

· Communicated with floor managers to determine merchandise placement

· Oversaw scheduling for the day-to-day activities of 10 transportation employees Guest Prep

Professional Cleaner - Washington, DC

November 2015 to June 2017

· Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness

· Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures

· Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices

· Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection

· Monitored supply levels and requested new items to maintain the ability to complete daily cleaning tasks

· Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times

Team Lead

Volunteers of America - Washington, District Of Columbia February 2012 to November 2015

· Documented current patient information to update supervising managers, including vital signs, behaviors and eating habits

· Enhanced patient wellbeing by supporting participation in recreational activities

· Prevented patient injuries by providing necessary restraints and appropriate supports

· Worked to improve patient outlook and daily living through compassionate care

· Facilitated games and other activities to engage clients and provide mental stimulation or entertainment

· Monitored clients' progress to report necessary changes

· Kept work areas clean, neat and free of safety hazards to maximize efficiency

· Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries

· Delegated daily tasks to team members to optimize team productivity

· Provided leadership and direction for employees, supervising activities to drive productivity and efficiency

Education

High School Diploma

Oxon Hill High School - Oxon Hill, MD

Some College (No Degree) in Psychology

Morgan State University - Baltimore, MD

Skills

• Proficient in MS Office

• Policies and procedures

• Map reading and navigation skills

• Able to lift 50 pounds

• Customer service-oriented

• Processing orders

• Staff training and development

• Excellent multi-tasker

• Inbound and outbound calling

• Dispatcher monitoring

• Shipping and receiving

• Recordkeeping

• Strong communication skills

• Mentoring and training

• Customer assistance

• Issues resolution

• Delegating work

• Customer service

• Supervising experience

• Leadership

• Training & development

• Windows

• Freight

• Driving

• Load & unload

• Cooking

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