Micah Ingram

I am an accomplished Customer Relationship Specialist seeking a career path in service

to individuals within the following categories: peer support, the homeless community, individuals fighting addiction, child/adolescent or LGBTQ outreach & counseling. I am looking for an opportunity where I can apply my passion for serving the community and utilize my professional and real-world experience to help others reconstruct their lives & improve & redefine the quality of their daily interactions & personal relationships. Denver, CO 80220

ad1j18@r.postjobfree.com

+1-720-***-****

I believe it is my purpose to serve others with the same integrity and dedication that I would desire for myself and those closest to me. I believe that relating to human beings on a basic human level while showing a genuine interest in their lives, allows for open and raw communication that may not otherwise be achieved day to day. My life experience and understanding of the human condition enables me to make life long connections with individuals from all ages and walks of life. Willing to relocate to: Denver, CO

Authorized to work in the US for any employer

Work Experience

Program Assistant

Youth Empowerment Agency - Denver, CO

August 2023 to Present

I assist the classroom lead at Adams City middle school within the Refocus room. It's a room where kids can come and take a break if they're feeling overwhelmed or just need to talk to an adult about what's going on in their lives. We give kids a safe space to speak their mind and offer helpful suggestions for them to navigate problematic situations that they might encounter. Peer Support Specialist

Mental Health Center of Denver - Denver, CO

September 2022 to July 2023

Helping clients rebuild, restructure, and reorganize their lives after making the positive first step out of active addiction. To be their support system and a positive, proactive source of encouragement as they make the brave and difficult strides to revolutionize their lives and start with a new purpose and direction into today's society

Care Navigator

Mile High Behavioral Healthcare - Aurora, CO

January 2021 to September 2022

Assisting the homeless community with resources to improve the quality of their daily lives and boost the morale and productivity of their individual situations. Dealing with situational case management. Addiction counseling. Compassion fatigue workshops. General empathy and understanding regarding communication and relationships with those who have been displaced, addicted, and essentially forgotten.

Certified Technician

Valvoline Instant Oil Change - Nashville, TN

April 2013 to 2017

1. Changing oil

2. Tire rotations

3. Transmission flushes

4. Radiator flushes

5. Wiper installation

6. 4x4 package

7. Differentials

8. Filter replacement

9. Air filter replacement c

10. Customer service S

11. Selling techniques.

Production and Quality Control Manager

Amazon Warehouse BNA3 - Murfreesboro, TN

October 2012 to April 2016

1. picking items

2. packing items

3. receiving items

4. data Input

5. problem solving

6. gift wrapping

7. supervising a small team within my department

8. Experienced with providing ( as needed ) support within any of the warehouse departments "floaters" Detail Specialist

Turtle's Truck Wash - Oak Grove, KY

October 2010 to July 2012

1. Washing the entire truck ( Cab & Trailer

2. Waxing

3. Acid shine

4. wheel shine

5. engine cleaning

• Customer Service Turtles truck wash serviced most Military & Civilian vehicles . Advertisement via CB Radio

Personal Assistant to Real Estate Broker • Keller Williams SE Keller Williams Realty - Denver, CO

2010 to 2010

Answering phones customer relations. Scheduling appointments. Data input. Exceptional and well- rounded in customer and team engagement, creative problem-solving, and diverse work environments. Ability to learn and adapt to new processes quickly while maintaining accuracy and professional integrity.

• Arranged meetings for Supervisor/ Agent

• Provided support for Real Estate Agent/ Supervisor

• Carried out receptionist duties such as answering phones and directing clients, customers, calls and visitors

• Completed clerical tasks including filing and scheduling

• Ordered office supplies

• Kept track of all incoming and outgoing mail

• Assisted with data entry

• Disseminated inquiries to appropriate departments Education

3 years of college credits in Audio Engineering/ Mass Communications / Recording Industry

Middle Tennessee State University / University of Tennessee @ Chattanooga/ Pellissippi state community college - Tennessee

August 2022

Skills

• Negotiation

• Quality control

• Leadership

• Customer relationship management

• Case management

• Relationship management (10+ years)

• Personal assistant experience

• Organizational skills (7 years)

• Stocking

• Customer service

• Cashiering

• Food preparation

• Microsoft Office

• Communication skills (2 years)

• Driving

• Writing skills

• Addiction counseling (3 years)

• Computer skills (3 years)

• Crisis Intervention

• Individual / Group Counseling (1 year)

• Computer Networking

• Event Planning

• Behavioral Therapy (2 years)

• Intake Experience

• Child & Family Counseling

• Behavioral Health

• Cognitive Behavioral Therapy

• Group Therapy

• Social Work

• Crisis Management (1 year)

• Conflict Management (2 years)

• Motivational Interviewing

• Mental Health Counseling

• Microsoft Excel

• Patient monitoring

• Microsoft Word

• Program Development (1 year)

• Research

• Presentation Skills

• Administrative Experience (4 years)

• Management

• Supervising Experience (1 year)

• Behavior Management

• Program Management

• TeachingCurriculum Development

• PTSD Care

• Curriculum Development

Certifications and Licenses

CPR/First Aid Certified / HMIS Certified

April 2022 to Present

Substitute Teaching Certification

November 2023 to November 2024

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