Yanery Martinez

Ocoee, FL ***** 754-***-**** ad1j13@r.postjobfree.com

Dynamic, customer-focused professional

PROFESSIONAL EXPERIENCE

Central Florida Total Health Care

From Desk

Schedule Coordinator November 2022 At the moment

purple Heart Health care

Schedule Coordinator March 2022- September 2022

Pro-Health Nursing Services August 2021 – February 2022

Administrative Assistant

•Communicate and coordinate appointments with employees, patients and physicians in several departments to ensure effective patient flow

•Assist in the preparation of regularly scheduled reports for patients and employees

•Maintain a database of employees, patients, and physicians which had to be updated on a daily basis

•Maintain a database of insurances, updating, reviewing and renewing, when necessary, authorization forms, liaising between physicians and the different insurance companies

•Manage the Office Referral program

•Collaborate with company staff in any ongoing initiatives

•Address all patient/visitors/staff complaints and ensures that appropriate action is taken to resolve the problem

Consumer Meats April 2017 – July 2021

Administrative Assistant / Front desk Manager

•Provide front-line services, answering telephone calls, taking messages, responding to routine inquiries and data entry

•Assist with the interview process for new employees

•Conduct training and cross training for new and existing employees

•Coordinate and perform a range of staff and operational support activities for the supermarket

•Manage and maintain communication with all departments, liaising of day-to-day operations

•Process department mail and distribute accordingly

•Assist patrons with any complaints, questions, requests, and respond to their needs. Serve all disable patrons, be alert to disturbances, and recognize temperament and react appropriately

SKILLS

•Able to work independently to manage details, make decisions and prioritize in a fast paced and intense environment.

•Proficient in the use of MS Office applications (Excel, Word, Outlook, PowerPoint), Axxess, web searches, etc

•Working knowledge of office equipment, like printers and fax machines

•Experience in Project Planning and managing processes to ensure organizational effectiveness

•Bilingual and Bi literate in English & Spanish

•Ability to learn new skills and tools quickly

•Strong organizational skills with the ability to multi-task

•Excellent leadership and interpersonal skills

EDUCATION / CERTIFICATION

•AA Business Administration

•Bachelor’s degree in progress (Online classes)

•University O&M, Santiago, Dom. Rep.

REFERENCES

Available upon request