Casandra Goosby

Claims/Customer Service

Lake Wales, FL 33853

ad1izt@r.postjobfree.com

+1-407-***-****

High-energy Insurance Claims Adjuster successful in claims settling. Proficient in negotiations with empathetic, compassionate and strong customer service. Great team building skills where coworkers feel inspired and driven to grow.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Medical Claims Associate

State Farm Insurance - Winter Haven, FL

March 2022 to Present

• Review medical bills and verify correct treatment/diagnosis codes

• Pay medical bills within authority

• Explain medical coverages to the insured

Inside Property Claims Adjuster

Pilot Catastrophe Services - Mobile, AL

August 2018 to March 2022

On Demand Adjuster

Total Loss Adjuster

E. A. Renfroe & Company - Dallas, TX

August 2021 to September 2021

Compile total settlement package including vehicle valuation, MVR and negotiate with customer. Substitute Teacher

Kelly Educational Staffing - Lakeland, FL

May 2019 to May 2021

Provide educational instruction at a needed.

Co Pastor

Greater Macedonia Church in Christ - Babson Park, FL January 2014 to October 2018

Babson Park, FL

Co-pastor 01/2014-10/2018

Administrative duties: organize conferences, revivals and meetings. Participate in counseling sessions. Collaborate with community organizations. Lead prayer/bible study groups and deliver one sermon each month.

Claims Adjuster

Geico - Lakeland, FL

January 2012 to March 2018

Resolve auto claims with accuracy using company and state laws and procedures. Interview all parties involved to determine liability. Review policy to determine coverages. Collaborate with all interested parties and bring claim to closure as quickly as possible. Bookkeeper

Praise Transport Inc - Davenport, FL

January 2007 to March 2016

Maintain system to account for financial transactions. Work closely with tax service for payroll and charting all financial transactions.

Family Assessment Worker

Polk County - Bartow, FL

February 2007 to June 2010

Administer screening of potential client using conversational skills. Provide social service referrals to families based on basic needs. Engage parents in program. Creative in making contact with potential clients within 48 hours of notice.

Family Support Worker

Polk County Board of County Commissioners - Winter Haven, FL January 2001 to December 2004

Maintain 25 family caseload. Establish rapport with clients and facilitate positive parenting skills within the home. Maintain documentation of home visits. Collaborate with social service and medical community to meet family needs. Develop quarterly individual goals for each family. Administer developmental tests. RCA Rural Carrier Associate

USPS - Lake Wales, FL

August 1999 to January 2000

Case and deliver mail. Obtain signatures for express deliveries as needed. On call position Teller

Nationsbank - Lake Wales, FL

April 1998 to August 1999

Receive checks and cash deposits, verify amounts and accuracy of deposit slips. Verify signatures and cash checks. Balance cash drawers.

Claims Associate

State Farm Insurance

• Process medical bills and verify proper billing codes

• Pay medical bills

• Explain medical coverages

Education

High school diploma in Insurance

Polk State Corporate College - Lakeland, FL

January 2012 to February 2012

Polk State College - Winter Haven, FL

Skills

• Atlas, Sysco, Mainframe, Microsoft, Power Point, Windows (10+ years)

• Excel

• Microsoft Word

• Interviewing

• Classroom Management

• Time Management

• Tutoring

• Bookkeeping

• Math

• Negotiation

• Teaching

• Writing Skills

• Case management

• Care plans

• Customer service

• Social Work

• Accounts Receivable

• Auto body repair

Certifications and Licenses

Florida 620 All Lines

February 2012 to November 2022

Adjusts auto, property and casualty insurance claims Assessments

Administrative support professional fit — Familiar May 2021

Measures the traits that are important for successful administrative support professionals Full results: Familiar

Advanced attention to detail — Completed

May 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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