Customer Service Quality Assurance
Resume:
Shawn Lee
Customer Service Specialist with Managing Experience
Pikeville, NC 27863
ad1izp@r.postjobfree.com
Extensive experience in customer care and quality assurance, extending into a background in food service, retail, and call center.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Laptop Configuration Specialist
Arey Jones Educational Solutions, Inc - Durham, NC April 2023 to Present
Assistant Store Manager
Dollar General - Selma, NC
April 2019 to April 2023
Ensuring day to day operations
Handling cash deposits
Closing and opening the store
Managing employees
Unpacking freight
Counting inventory
Checking in vendors
Maintaining security
Quality Assurance Specialist
Mueller Reports - Remote
September 2021 to October 2022
• Reviewing audits/reports and editing to meet the requirements of the client(s) before making complete Customer Service Representative
Conduent Connect Customer Services - Remote
August 2020 to July 2021
• Billing services, including refunds, orders, and subscriptions
• Providing excellent customer service
• Providing technical support
• Answering work related questions in a team leadership role Chili's
Brinker International Inc - Goldsboro, NC
July 2018 to April 2019
To-Go specialist and Quality Assurance
Richland Group
AGERO PROVIDER NETWORK - Selma, NC
April 2018 to June 2018
Provided roadside assistance
Called insurance companies to verify insurance
Called tow companies to lock down service
Salesperson
Waffle House - Selma, NC
November 2017 to January 2018
Selling food
Taking money, making change
Dish-washing
Maintaining restaurant
Cashier
Dollar General - Selma, NC
August 2017 to November 2017
As a cashier, l was in charge of front of the store, keeping it clean, items stocked and faced correctly, and ensuring that part of the truck (totes with small merchandise) was done every weekend. Host/Server/To-Go Specialist
Chili's - Goldsboro, NC
February 2014 to May 2017
I enjoyed my time at Chili's in Goldsboro. I really enjoyed my time here because my team was so supportive. I learned a lot about being a team player here, and I also learned how to manage money (I was responsible for $200 of company money every shift). Most of my customer service skills were honed during this time at Chili's. My managers still have plenty of good things to say about me, despite my leaving the company.
Host/Dishwasher/Server
IHOP - Goldsboro, NC
November 2012 to January 2014
My first job. I learned a lot about how the restaurant industry works, along with developing a great work ethic, at IHOP in Goldsboro. I learned about the basics of customer service here as well, rotating through different positions while doing so.
Education
Certificate in Video game design
Wayne Community College - Goldsboro, NC
High school diploma or GED
Skills
• Host/Hostess (6 years)
• Cash Handling (8 years)
• Serving (7 years)
• Inventory Control
• Retail Management (1 year)
• Customer Service (9 years)
• Typing
• Management
• Restaurant experience
• Restaurant experience
• Customer support
• iOS
• Quality Assurance
• Technical Support
• Android
• Assistant Manager Experience
Assessments
Customer focus & orientation — Highly Proficient
July 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Workplace safety — Highly Proficient
July 2020
Using safe practices at work
Full results: Highly Proficient
Cooking skills: Basic food preparation — Proficient July 2021
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Leadership Experience (Conduent)
• Great Multitasker (All Positions)
• Management Experience (Dollar General)
• Problem Solving (All Positions)
• Excellent at Building Rapport, Handling Angry or Upset Customers, and Being an Involved Team Player
Contact this candidate