Health Information Manager
Resume:
Karla Rose Mumm
**** ******* *****, *******, ** *6377
ad1izd@r.postjobfree.com
Experience:
St. Croix Hospice, Health Information Manager:
**/*/** – Present:
Ensure patients’ files are properly maintained and can be retrieved upon request or scheduled appointments
Perform clerical tasks necessary for the proper maintenance of patients’ medical records
Carry out correct reconciliation of all discharged records and ensure necessary follow up for missing documents/records
Prep, scan/verify, and index all patients’ records within 24 to 48 hours of their discharge
Ensure the physician properly signs, dates, and completes patients’ records before signing it off as duly completed
Arrange in proper order records from the skills nursing facility; set up records for storage, log them into the system, and put them in storage containers
Scan or make photocopies of records; receive and send information through facsimile machine
Carry out periodic medical record chart audit and review
Take telephone calls and provide answers to questions regarding patients’ medical records.
Sanford Health: Operations Manager Waite Park, MN
4/22/19 – 9/30/19:
•Recruit, select, train, assign, schedule, coach, counsel and discipline employees
•Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
•Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
•Analyze process workflow, employee and space requirements and equipment layout; implement changes
•Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations
•Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
•Accomplish operations and organization mission by completing related results as needed
•Meet or exceed operations labor budget expectations
•Manage staff levels, wages, hours, contract labor to revenues
•Responsible for all review/approval responsibility for all operations employees
•Review and approve all operational invoices and ensure they are submitted for payment
•Serve as primary point of contact when there are customer issues along with and devise ways of improving the customer experience, including resolving problems and complaints
•Communicate all operating policies and/or issues at department meetings
LakeWood Health System: Clinical Services Manager of Office & Operations:
01/2016 – 2019
•Oversaw and was project manager of building construction project of New Dermatology clinic from ground up.
•Oversaw the day-to-day clinical operations of a very busy Dermatology and Medical Spa practice and outreach sites.
•Serves as the primary liaison between MD’s RN’s, LPN’s Tech, front office staff and patients and main campus.
•Coordinates plans and developments as they relate to the clinical day-to-day operations and functions.
•Initiating contacts and developing key relationships with all appropriate healthcare referral sources as accomplished through routine correspondence.
•Develops and implements goals for system wide success, maintain budget goals set by system.
•Works closely with HR Policies and Procedures/ Training and Benefits, maintain all employee records for clinic.
•Conducted recruitment and interviewing of employees, along with handling all employee performance reviews and hiring and termination of employees.
•Facilitating and/or conducting individual and group educational presentations to the healthcare professional and general community.
•EMR acts as super user to coordinate, and trouble shoots any EMR issues as they arise.
Clinical Services Manager & Community Marketing Manager:
11/2011 – 2016 Center for Pain Management
•Community Education / Marketing executing a marketing and community education plan. Working collaboratively with the Representatives to coordinate market specific activities.
•Initiating contacts and developing key relationships with all appropriate healthcare referral sources as accomplished through routine correspondence campaign, direct mail,
•Facilitating and/or conducting individual and group educational presentations to the healthcare professional and general community.
•Serves as the primary liaison between MD’s RN’s, LPN’s Tech, front office staff and patients.
•Oversaw clinical operations of three pain clinics.
•Coordinates plans and developments as they relate to the clinical day-to-day operations and functions.
•Oversaw the conversion of paper charts to the EMR and acts as super user to coordinate and trouble shoots any EMR issues as they arise.
Rasmussen College: Advisor Surgical Technology Program & Medical Asst Board Member:
4/2007 – 2011
•Meet with other Health Care providers from around the Central Minnesota area and discuss the needs of future health care employees so we can provide an optimal learning experience through the Rasmussen College Surgical Technology Program. With this knowledge we strive to stay ahead of the wants/desires demands and needs that are being seen in our Health Care community settings.
Adjunct Online Medical Instructor
4/2007 – 2011 Rasmussen College, St. Cloud/MN
•Teaching online Allied Health courses.
•Subject Matter expert for Surgical Technology courses.
Lead Surgical Technologist
4/2007 – 2011 Centra Care Surgery Center, St. Cloud/MN
Experience in surgical documentation (EPIC).
Case Costing Analysis and billing compliance regulations.
Implemented and maintained Electronic Information Systems that support the Surgical Care Center, its leadership, and staff.
Started the Outpatient Surgery Center from the ground up. Responsibilities include covering a wide variety of surgical procedures on both adult and pediatric patients.
First assist, preceptor of students and new employees for orientation to Operating room
Developed relations with Medical Representatives to place orders for supplies, instrumentation, and equipment.
Worked with physicians to get their specific needs met before coming to work at our facility.
Help develop policies and procedures and practices. Established complete inventory and supply computer based maintained system.
Overseeing Surgical Technologists and Central Processing Staff.
Ordering of all supplies through Lawson.
Department Chair of Surgical Technology Program
11/2005 – 4/2007 Rasmussen College, St. Cloud/MN
Developed and implemented the Surgical Technology program from its inception.
The processes that were required were developing syllabi, class, and lab room curriculum.
Implementation of curriculum.
Hiring of instructors. Student Facilitation.
Contacting health care institutions to promote our program, while trying to secure signed contracts for our student’s practicum spots.
Setup ordering of medical supplies/texts/medical equipment and surgical instrumentation for the classroom and labs.
Developed and implemented admission process along with training admission representatives to enroll students into our program.
Developed policies and procedures for program.
Head of Allied Health Task Force Committee.
Developed and implemented online ordering with medical supplier for all campuses.
Taught core Surgical Technology classes.
Surgical Services Coordinator
11/2001- 11/2005 ABBOTT NORTHWESTERN CENTER FOR OUTPATIENT SURGERY, Sartell/MN
Expertise in surgical documentation, and billing systems (Advantex).
Case Costing Analysis and billing compliance regulations.
Implemented and maintained Information Systems that support the Surgical Care Center, its leadership, and staff.
Started the Outpatient Surgery Center from the ground up.
Developed relations with Medical Representatives to place orders for supplies, instrumentation, and equipment.
Worked with physicians to get their specific needs met before coming to work at our facility.
Help develop policies and procedures and practices. Established complete inventory and supply computer based maintained system.
Education:
3/2000 Rasmussen College, St. Cloud/MN
AAS Degree- Business Management with an emphasis in Medical Administration.
•Did a three-month internship with Lisa Daley-Bernezi Director of Surgical Services Support at St. Cloud Hospital from January to March 2000.
5/1987 Presentation College, Aberdeen, SD
Surgical Technology Certificate
•Lean Six Sigma Certificate
November 1, 2012
To Whom It May Concern
I have known Karla Mumm, for the past 15 year while working as both a sales representative and as a distributor-owner. I have been consistently impressed by Karla’s attitude towards her work, performance on the job and, most importantly, her level of clinical knowledge and the amount of respect she shows to her co-workers and to those of us in industry. Her interpersonal and communication skills have allowed Karla to excel in every role she has tackled. These qualities have also helped Karla to develop productive working relationships with those she meets daily and have earned her the respect of many.
Karla is well-liked by her co-workers and those in industry. She always took ownership in learning, understanding, and becoming a product expert for the implants and systems she was often charged with learning to ensure the successful outcome of a surgical case. Karla’s successful track record in all her role’s 1st as a surgical tech, then as a Clinical Specialist and finally as a Clinical Services Manager is evidence of her positive and “get it done right” attitude. It also demonstrates both her willingness to lead and the high esteem in which she is generally held.
While Karla and I first became acquainted in strictly a business sense, over the years, as is often the case in highly technical device sales, Karla and I became friends and mutually respected the work we did for each other. This last point speaks to Karla’s ability, and really the core of her being, to develop, nurture, respect and understand the value of long-term, positive working relationships in business. It is a reward when relationships such as these grow into respectful and meaningful business friendships and alliances.
Although I have had many interactions with health care professionals spanning 20 years of medical sales in Minnesota, I can say, without a doubt, Karla is one of my favorite persons to work with and a person I would give the highest recommendation for the any position she seeks. She will be a leader within any role she decides to pursue.
Please let me know if I can provide you with any further information and thank you for the opportunity to share with you my recommendation of Karla
Respectfully,
Bryan Tarrolly
Distributor-Owner
ad1izd@r.postjobfree.com
January 26, 2007
To whom it may concern,
It is with great pleasure and honor that I submit to you a recommendation for Karla, for any position she seeks. I have had the fortunate opportunity to work with Karla in the capacity of strategic and academic leadership for Rasmussen College’s Surgical Technology Program.
In this leadership capacity, Karla has been instrumental in providing system-wide governance over curriculum and facility design, requisite supply acquisition, compilation of academic program resources, faculty identification and skills assessment in addition to modeling exemplar classroom management as she implemented this new program for Rasmussen College. This has not been an easy undertaking as Karla was required to manage this project for multiple campuses while supplying a strategic plan for program roll-out to multiple states in which we currently operate and hope to operate in the near future. As such, she has exhibited a true understanding of programmatic requirements, accreditation options and has successfully met the requirements for both of our institutional governing bodies. Her leadership has afforded Rasmussen, in a very short amount of time, the opportunity to become a leader in Surgical Technology.
In addition to this responsibility, I appointed Karla as Chairman of our Allied Health Department Chair Counsel. As chair her responsibilities included the research, development, and implementation of a system-wide program for the purchasing of Allied Health related supplies. Again, this was to benefit each campus, our multiple Allied Health programs which are offered at multiple locations in multiple states. Further, this committee was charged with creating aligned curriculum where appropriate to aggregate students across the Allied Health programs to ensure the best transfer and articulation among our programs of study. The final project for this committee was to create an Allied Health Manual to align policies and procedures in addition to streamlining our externship/practicum requirements. As such, Karla proposed a corporate strategy which has been successfully implemented to secure practicum sites for Allied Health programs for the system.
As you can discern from the successes Karla has achieved at Rasmussen she will very much be missed by our organization, however, I am confident Karla will continue to support Rasmussen College and her program as a professional in her field of study. Therefore, please take from this letter my highest recommendation for any position within your organization.
Please feel free to contact me at any time.
Warmest Regards,
Dr. Debra J. Volzer
Director of Academic Programs
Rasmussen College
Office 630-***-**** Cell 614-***-****
ad1izd@r.postjobfree.com
Dawn Plested
Federal Urban Health Network Executive Director
15858 Birchwood Lane
Brainerd, MN 56401
To Whom it May Concern:
I am writing this letter in enthusiastic support of Karla Mumm’s candidacy for your open position. I have known Karla in her work at Lakewood Health System beginning in 2016. Based on my own experience with Karla and a review of her work history, I am confident that she has both the ability, and the professionalism will make her an outstanding candidate for this, or any position. She brings value to any role she is asked to play, and any organization would be lucky to have her as an employee.
As a clinical manager at Lakewood Health System, Karla was a disciplined and dedicated patient advocate. Her performance at LHS was exemplary. She did all that was asked of her and more. She displayed hard work and creativity. She was respectful and forceful as appropriate. She was a team player at LHS, and she did outstanding work. She was a standout at LHS, and I know you would find her to be the same in your organization.
Karla also impresses me as an unusually conscientious, committed, and mature person. She came to LHS with a long and impressive record of achievement in her personal and professional life. In short, I recommend Karla to you enthusiastically and without reservation. If I can be of any further assistance in your review of her candidacy, please feel free to contact me.
Sincerely,
Dawn Plested
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