MELBA M. SMITH **** Colebrooke Drive Temple Hills, MD 20748 301-***-****

ad1iz5@r.postjobfree.com

EMPLOYMENT HISTORY

Administrative Coordinator Ideal Electrical Supply Corporation April 2023-Current Washington, DC

• Primary point of contact for internal and external communication includes answering phone calls, responding to emails, responding to information inquires, drafting letters, memos, and editing documents for accuracy and clarity.

• Manages workflow and prioritizing assignments.

• Manages calendars for President & CEO and Executive Vice President.

• Schedules meetings, coordinate appointments, arrange conference rooms, sending meeting invitations, preparing meeting materials, taking minutes, distributing agendas, ensuring necessary equipment and technology is set up and functioning properly and ensuring all participants are aware of the schedules.

• Maintains and updates both physical and electronic files, archiving documents and retrieving information as needed.

• Data entry of information into spreadsheets, databases and other systems.

• Office management and ordering of office supplies, coordinating maintenance and repairs and ensuring a clean and organized work environment.

• Handles travel arrangements for the President and Executive Vice President including booking flights, ground transportation and preparing itineraries.

• Administering assistance on special projects or tasks that require research, analysis, or coordination. Certification Assistant

• Makes sure the company complies for certification eligibility, application, renewal and revocation.

• Receives and reviews our applications, ensuring that all required documentation is complete and accurate.

• Makes sure that all business licenses and credentials are up to date.

• Makes sure that our company adheres to relevant industry standards, regulations, legal requirements and collaborates with external agencies and accrediting bodies as necessary.

• Makes sure that the company stays abreast of industry trends, changes in certification requirements and best practices in certification management.

• Attends conferences, workshops or webinars to enhance knowledge and skills in certification coordination. Mission Support Specialist U.S. Customs & Border Protection GS-0301-09-06 Washington, DC

July 2021-March 2022

Personnel Policy and Program Division, Employee Governance Branch

• Provided guidance and technical advice in a variety of mission support functional areas for field offices and Ports of Entry.

• Owned and controlled of a centralized mailbox, which is a one stop entry point for all emails dealing with and related to Personnel Policy and Program Division/Workforce Relations Division.

• Routed and processed over 200 incoming emails weekly to subject matter experts to promptly address time sensitive matters and assigning and completing tasks.

• Processed overtime grievances/tickets for Office of Field Operation Officers.

• Processed EEO Settlement Implementation and Compliance Memo’s.

• Processed DUI/Board Review cases for Office of Field Operation Officers. Personnel Policy and Program Division, HR Policy and Programs Branch

• Ran Human Resources Business Engine (HRBE) performance plans/reports for plan updates for mid and end of the year cycles.

• Record Management Custodian

• Acquisition and inventory management of Office of Field Operation Service Awards and Headquarters Non-Traditional Awards, certificates, and pins.

Compiled and organized all incoming award requests.

Gathered and updated service anniversary lists.

• Issuance of tracking numbers for newly written Office of Field Operation Directives and Delegation Orders and acquisition of Office of Field Operations/Mission Support Division tasker number for tracking. Melba M. Smith

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Staff Assistant U.S. Customs & Border Protection

GS-0301-09-06 Washington,

DC. July 2012-July 2021

• Field Administrator for Time and Attendance.

• Point of contact for Office of Field Operations passports/visas.

• Managed, created, and designed a tasking/suspense spreadsheet and wrote a desk guide for incoming executive director.

• Managed and point of contact for Physical Fitness Program within Human Capital Division.

• Managed, coordinated, and created Length of US Government Service Certificates for all of Office of Field Operations Headquarters. I coordinate between 20 field offices to make sure that certificates are signed by the Executive Assistant Commissioner.

• Time and attendance coordinator for Human Capital Division, WTI and LER within Mission Support of Office of Field Operations.

• Back-up executive assistant for the Executive and Deputy Executive Directors of Mission Support.

• Created a filing system that would track the owners and keys for over 30 file cabinets and 40 offices and cubicles within Human Capital Division. This system allowed all cabinets to be locked to ensure information integrity while allowing access as required if the main key holder was absent.

• Temporarily promoted from December 1, 2013, to January 26, 2014 to GS 11 as acting executive assistant to Executive Director of Mission Support.

Office Secretary II Proper Staffing (MD State Dept. of Education Contractor)

October 2010-July 2012 Temple Hills, MD

• Provided general secretarial support by typing correspondence and answering telephones.

• Managed workflow and prioritizes assignments.

• Assured technical quality of print communications produced in accordance with related department and branch policies.

• Developed, managed, and maintained accurate file and data systems of all projects.

• Responded to information inquires efficiently and courteously.

• Managed and paid vendor invoices for the Department of Education, Division of Rehabilitation Services (DORS) for services rendered for clients and counselors.

• Managed and paid vendor invoices for the Department of Education, Division of Rehabilitation Services (DORS) for services rendered for clients and counselors.

Data Capture Technician, 2010 Census CSC, Inc. (U.S. Census Bureau Contractor) February-July 2010 Baltimore, MD

• Successfully contributed to the 2010 U.S. Census at the Baltimore Data Capture Center.

• Ensured census data was entered with 100% accuracy and efficiency, entered over 5,400 keystrokes per hour.

• Operated computer application and keyed data using complex keying rules.

• Operated editing application, determined appropriate data entry screens, reviewed, verified and changed status information as appropriate.

Office Team Associate Office Team Staffing, Health Care Group Baltimore, MD

December 2004-October 2006

• Distributed all incoming and outgoing correspondence to appropriate facilities.

• Contacted insurance companies to verify coverage, prepared referrals for appointments, performed billing and posting.

• Updated employee personnel records, background checks, urinalysis, and Joint Commission on Accreditation of Healthcare Organizations rules and regulations. Administrative Assistant Volunteers of America

May 2002-November 2003 Baltimore, MD

• Performed all daily office and clerical functions including maintaining program and resident data for the preparation of reports and requisitions as well as audits for the program director. Melba M. Smith

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• Given one week to prepare for an audit, ensured all data was up to date for 80 clients which included acquiring signatures on documents, and verifying that all paperwork was complete and in compliance with regulations.

• Posted and credited rent payments on RentRoll Systems software, along with the reception, tracking, processing, and transmittal of resident records to appropriate facilities. Administrative Assistant Volunteers of America

May 2002-November 2003 Baltimore, MD

• Performed all daily office and clerical functions including maintaining program and resident data for the preparation of reports and requisitions as well as audits for the program director.

• Given one week to prepare for an audit, ensured all data was up to date for eighty clients which included acquiring signatures on documents, and verifying that all paperwork was complete and in compliance with regulations.

• Posted and credited rent payments on RentRoll Systems software, along with the reception, tracking, processing, and transmittal of resident records to appropriate facilities. Medical Secretary Concentra Integrated Services, Inc. September 2000-May 2002 Owings Mills, MD

• Entered billable time and data for services rendered by seven nurse case managers handling workers compensation cases for up to 200 clients.

• Edited all outgoing notes, reports, and correspondence to attorneys, doctors, courts and medical facilities.

• Prepared monthly billing statements to over 200 claimants’ insurance carriers for case management services.

• Filed all incoming reports related to claimants. EDUCATION

Human Resources Institute Washington, DC 8/2018

Credits Earned: Continuing Education Unit

Major: Federal Writing Boot Camp

Human Resources Institute Forest Heights, MD 5/2018 Credits Earned: Continuing Education Unit

Major: Ability to Research, Analyze & Solve Problems Human Resources Institute Forest Heights, MD United States 8/2017 Credits Earned: Continuing Education Unit

Major: Management & Program Analysis: Data Collection and Analysis Human Resources Institute Washington, DC 8/2018

Credits Earned: Continuing Education Unit

Major: Federal Writing Boot Camp

Human Resources Institute Forest Heights, MD 5/2018 Credits Earned: Continuing Education Unit

Major: Ability to Research, Analyze & Solve Problems Human Resources Institute Forest Heights, MD United States 8/2017 Credits Earned: Continuing Education Unit

Major: Management & Program Analysis: Data Collection and Analysis Human Resources Institute Forest Heights, MD United States 8/2017 Credits Earned: Continuing Education Unit

Major: Management & Program Analysis (343 Series): Beyond the Basics Human Resources Institute Forest Heights, MD United States 7/2016 Credits Earned: Continuing Education Unit

Major: Management & Program Analysis: Quantitative & Qualitative Melba M. Smith

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Human Resources Institute Forest Heights, MD United States 10/2015 Credits Earned: Continuing Education Unit

Major: Critical & Analytical Thinking Skills for Office Personnel Human Resources Institute Forest Heights, MD United States 9/2014 Credits Earned: Continuing Education Unit

Major: Management & Program Analysis: An Introduction New Horizon Computer Learning Center, Woodlawn, MD May 1999-November 1999 Microsoft Office Suite Certificate

University of Maryland Eastern Shore, Princess Anne, MD September 1994-April1998 Major: Agribusiness

Lake Clifton Eastern High School, Baltimore, MD September 1990-May 1994 Major: Academy of Finance

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