Paul M. Dumais

PO Box ***, ** F Sanborn Road

Sabattus, Maine 04280

207-***-**** Home, 207-***-**** Cell

ad1iyr@r.postjobfree.com

Summary

Forty-six years of progressive shipping and receiving experience in Maine’s retail and customer service environment. Strong collaborative leader with the demonstrated ability to work and lead in a team environment. Well-organized team leader with strong problem solving and interpersonal skills. Excellent communication skill set and proficient in managing multiple tasks while providing excellent customer service delivery. Professional Experience

Marden’s Surplus and Salvage, Lewiston, Maine

Receiver 2016 to 2023

Responsible for central warehouse merchandise receipt, organization, storage, and retail store delivery, including receiving; shipping; warehousing; personal leadership and light maintenance oversight. Accountable for meeting and exceeding organization’s delivery and receiving schedules. Performs coordination with other internal and external teams within the organizational structure to ensure merchandise on-time delivery to retail stores. Safely operated all warehouse equipment including lifts, stackers, and pallet jacks. Sears, Roebuck & Co., Lewiston, Maine and Augusta, Maine Shipping and Receiving Team Leader 1978 to 2017

Responsible for all aspects of large retail store merchandise logistical management, including receiving; shipping; warehousing; on-line order shipping; warehouse team development, leadership, and oversight; customer merchandise loading services and light maintenance oversight. Responsible for most aspects of associate recruitment, scheduling, oversight, and performance review, including coaching associates as required. Accountable for meeting and exceeding organization’s delivery and receiving schedules. Performs alignment with other internal teams within the organizational structure to ensure exceptional customer service while meeting company financial goals.

• Facilitated successful full store remodel while maintaining existing operations and exceeding corporate schedule and expectations.

• Expanded successful remodel program to include updated product line consistent with new corporate initiative.

• Implemented new stock locator tracking system store wide to improve just in time delivery of merchandise to both the internal and external customer; as well as provide key efficiencies of merchandise restocking.

• Managed the SDO – Self Delivery Operation via the guidelines set by XPO Logistics to facilitate home deliveries of purchased items to member’s homes.

• Over the years setting the example by continuously developing well motivated and efficient teams with high associate moral that consistently provides excellent support to the organization through hard work, communication, collaboration, and consensus building. Education

High school diploma, Lewiston High School, 1979.

Licensing and Training

• Valid Maine Driver’s License

• Forklift certified via MMHE courses and authorized onsite trainer.

• Successful completion of several Sears University management development program courses; including Teambuilding; Coaching for Execution; Accountability and Recognition Through Results