Customer Service Sales Manager
Resume:
Matthew Miller
Pittsburgh, PA
*******@*****.***
WORK EXPERIENCE
Pinnacle Freight – Pittsburgh, PA May 2022 - Present
Branch Manager
• Direct all operational aspects including P&L, day to day activity, customer service, administration, and sales
• Responsible for driving sales, maintaining, and growing client relationships
• In charge of the pricing of RFP’s and any business Pinnacle Pittsburgh is competing for
• Manage branch P&L and research market conditions to ensure branch growth
• Provide training, coaching, development, motivation and identify areas of improvement
DSV Road – Clark, NJ Oct 2017 – May 2022
Sales Manager
• Co-managed team of five operations reps – coaching sales/operations
• Responsible for establishing new relationships and growing new business
• Weekly goal of at least 10 client visits/meetings/conventions
• Portfolio of over 80 new customers DSV works with - $500,000 annual profits
• Trained all new sales managers
United State Cold Storage Logistics Jun 2015 – Oct 2017
Logistics Brokerage/Sales/Fleet Manager – Voorhees, NJ
Responsible for managing all USCS private fleet of trucks – scheduling, return trips, coordinating with customers
Responsible for saving USCS over $100,000 in first few months of start date
Book of business generated $100,000 monthly revenue and $25,000 monthly profits
Coyote Logistics – Chicago, IL and Jersey City, NJ Jun 2012 – Jun 2015
Business Development Sales Representative
Carrier and customer sales providing FTL, LTL and IMDL services in the US, Canada, and Mexico
Managed portfolio consisting of over 40 different accounts
Responsible for over $200,000 monthly revenue and $25,000 in monthly profits
Logistics consultant for customers - minimized costs and managed shipping lanes
Assisted with accounting, credit, and billing departments
Cross Training Mentor Program at Coyote Logistics (Phase II Mentor Program) - Mentored new hires going through training
Den Master at Coyote Logistics (Phase I Mentor Program) - Responsible for having approximately 30 new hires sit with me explaining job and responsibilities
EDUCATION
The Pennsylvania State University, University Park, PA May 2012
Bachelor of Arts in Communication Arts & Sciences
Minor: Information Sciences and Technology
Honors/Awards
Official Penn State New Kensington representative to the Penn State Board of Directors
Penn State New Kensington 2009 Male Athlete of the Year (Golf and Basketball)
Penn State New Kensington 2009 All-American Honors (Golf)
Skills
Critical thinking and problem solving
Excellent written and verbal communication skills
Tenacious and highly motivated to succeed
USGA index – 0.5
References Available Upon Request
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