Objective:

To utilize my experience, background, and tenacity to provide the highest level of customer support while becoming an expert in my company’s products and services.

Summary:

Successful result-oriented Account Sales / Relationship Manager with over 20 years of experience in sales and business development. Developed and nurtured strong relationships with clients while capturing new business opportunities. Consistently exceeded sales targets. Excellent communicator with proven success in conflict resolution, negotiation, and mediation with individuals from diverse backgrounds and goals. Team builder and motivator. A self-starter with a naturally positive attitude.

Professional Experience:

Preferred Florida Real Estate, LLC Jupiter, FL

Manager / Broker / Owner, 2005 - Present

Founded and managed a boutique real estate brokerage in Palm Beach County FL. Committed to optimizing our customers’ experiences. Developed and maintained strong relationships with clients, lenders, title companies, and agents by understanding their needs and providing solutions to meet multiple objectives, while developing a strong and growing referral base.

Consistently exceeded sales targets by proactively identifying market opportunities and developing / implementing targeted marketing processes. Negotiated agreements and mediated time critical conflicts. Conducted regular customer reviews to ensure a continued positive customer experience and identify opportunities for repeat business and client referrals. Ensured compliance with regulatory and financial reporting requirements.

Prior Positions:

Business Owner – Engineered components for OEM applications

Senior Sales Representative – Enterprise software, HR services

Skills:

Proven ability to meet and exceed sales goals.

CRM experience with ACT, Vantage, Zoho

Strong analytic, data analysis, troubleshooting, problem solving, verbal & written communications skills,

Highly developed task and time management skills,

Project management experience,

Enterprise application software sales, implementation, and support,

Wide range of computer & application skills including MS Office Suite, Google Apps, CRM, Zapier, website development (HTML, CSS), (Honorable mentions: Unix, SQL, PHP)

Highly motivated to learn new technologies, systems, and processes,

Continuously striving to improve performance and efficiency,

Excellent conflict resolution, negotiation, and relationship building skills,

A positive & upbeat ’leadership’ personality encourages cooperation with coworkers, clients, and service providers.

Education: BSBA Marketing - University of Illinois Urbana

References: Upon Request

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