Cindrella Robin Wesley

* ****** **** ******** ** 06070

Mobile: +1-860-***-**** ad1ixf@r.postjobfree.com Cindrella Robin Wesley - Resume 1

Profile Summary

10+ years of work experience with 6+ years of experience as Business Analyst in Health Care sector. Professional Summary

• 2 years as Business System Analyst with Humana Insurance Company in Site Reliability Engineering (SRE). Delivered best business practices for application availability and performance optimization.

• 3+ years’ experience as Business Analyst with Horizon Blue Cross Blue Shield. Experienced in creating user stories for Health Plans with good knowledge of medical terminology, CPT/ICD/HCPCS coding.

• 1+ years’ experience as business analyst in an IT project delivering business capability through Agile methodology. Identified the primary business objectives of the stakeholders and defined requirements to delivered as project.

• 4+ years’ experience working as PMO/Recruiter for an IT services company with good knowledge of skill sourcing and project management office process. Technology and Methodology Experience

• Dynatrace, Azure Devops, ServiceNow, MS Visio, Splunk, Big Panda, SQL, Microsoft Power BI, Microsoft Excel, SharePoint, PowerPoint, JIRA.

• Lean Principals, Agile Methodology, Scrum Framework. Professional Experience

Business Analyst – Tata Consultancy Services (TCS) Client: Humana Inc. November 2021 – Current

Project 2

• As part SRE identified best business practices that optimized critical application’s performance from End User Experience.

• Created Monitoring dashboards for revenue critical systems, shared with various stakeholders to make data driven decisions.

• Conducted Root Cause Analysis that enabled Application teams to identify contributors of performance degradation.

• Provided Service Level Objectives and Service Level Indicators for defining Application Availability and Performance

• Used SQL based queries such User Query Sessions for creating Metrics to Monitor DHP Applications Performance

Project 1

• As part of Humana’s Site Reliability Engineering (SRE) Digital transformation team, gathered requirements from the SQI (Software Quality Improvement) team. Created User Stories and Use Cases for extracting Application data for identifying the SLI and SLO for creating Journey based Dashboard for Performance Analysis.

• Created informative, actionable, and repeatable reporting that highlights relevant business trends, opportunities for improvement and testing performance of the Critical Member Journey.

• Identified resiliency opportunities, aligned with Dev team, PSM, and Business to address the gaps, remediate and track it to closure.

• Worked with the Application team for advance monitoring of the applications to identify the technical aspects.

• Created process map for the integral flow of the micro steps involved in journey for Business SMEs approval, SRE support team and Dev team.

• Worked with large datasets, interpret, manipulate, and summarize into meaningful understandable deliverables.

• Assist in managing impaired or expired inventories within multiple businesses.

• Followed HIPAA rules of information and data exchange. Cindrella Robin Wesley - Resume

2

Business Analyst - HORIZON BCBS June 2019 – September 2021

• Worked as internal liaison between Health plan managers, System Administration and IT Developer team. Extensively worked on MS Excel, VLOOKUP, Pivot tables macros and used Excel as a reporting tool.

• Created BRDs/User stories and acceptance criteria for existing Consumer Medicare Health Plan new service area implementation.

• Collaborated with Health Plan Managers, SMEs and the IT develop to deliver the requirement and getting approval from the health plan Managers.

• Managed peer review and documentation quality review processes prior to documentation sharing with Members. Managed Content clean up, followed Enterprise Style Guide Revised the Policy documents of the Horizon Medicare health plans according to CMS template, by collating preceding year’s Policy documents. Worked with the product SMEs to ensure that documentation is updated and maintained according to the Company policies and CMS guidelines.

• Reviewed the user documents EOC for updates in par with the CMS guidelines and for Audit Submission.

Business Analyst (Client: Bharti AXA General Insurance Company, India) June 2016 – September 2017

Worked as a business analyst for a general insurance mobile application development project.

• Documented the BRD, Functional Requirements of the Mobile Application (FRD)

• Created and updated the Functional Design Specification which included all the requirements and the prototypes. Identified the functional definitions of the systems. Translated business needs into clearly defined and documented detailed, high-quality requirements, functional designs, and system supplemental specifications for new applications or analyzes change requests/enhancements in existing applications.

• Collaborated with clients, developers and QA team for requirement gathering, content creation, and user acceptance validations.

PMO/Recruiter - The People Network HR Services Private Limited, Chennai, India. April 2013 - May 2016

• Performed Full Recruitment Life Cycle from analyzing the requirement prepared the job description sourcing, screening and assessment, submission to the external hiring manager, selection and on-boarding.

• Utilized ATS software for recruiting and hiring process, including job postings and job applications. Used various techniques for identification, sourcing, and recruitment of outstanding passive candidates.

• Identified future hiring needs, designed job descriptions, sourced candidates through databases and social media.

HR Recruiter - 24x7 HR Solutions, Chennai, India Jan 2012 - March 2013

• Served as a liaison with hiring managers to determine staffing needs and Screening resumes.

• Performed in-person and phone interviews with candidates.

• Maintained relationships with both internal and external clients to ensure staffing goals are achieved.

• Communicated employer information and benefits during screening process. Completed timely reports on employment.

Education

• Master of Business Administration / Crescent Engineering College, India - May 2001

• Bachelor of Commerce/ Madras Christian College, India – May 1999

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