Glenn Cawley

Saginaw, MI *****

ad1ix4@r.postjobfree.com

+1-989-***-****

Authorized to work in the US for any employer

Work Experience

Member Engagement Coordinator

Signify Health - Dallas, TX

February 2022 to Present

At Signify Health I work independently and with other team members from home where I reach out to subscribers to schedule wellness checkups with nurses and physicians for health insurance providers, I answer customer service calls and I coordinate the clinician visits. I engage the help of language specialist for our members who speak other languages or have special needs such as hearing impairments. Relief Sales Representative

HT HACKNEY - Grand Rapids, MI

July 2021 to January 2022

Substitute for regular sales Representative while on vacation or off due to personal business or illness. Documenting sales order and credits, following an established route by visiting business owners and managers.

ROC Specialist 1

Spectrum Communications - Saginaw, MI

March 2008 to July 2021

Data entry, ticket creation.Routing maintenance and field technicians based on time and availability per supply chain constraints and schedule.Handle customer issues and create work order tickets base on company knowledge and experience and tech availability in workforce management. Handle customer requests and issues over the phone. Manage account information in database. Negotiate appointment days for customer convenience.Direct field and maintenance technicians over the phone. Create ticket for our technicians. Was promoted to Dispatcher 2 in 2017 and then promoted to ROC in 2018. Hired, as a dispatcher, originally as a contractor from Aerotech. Teller or Call Center Customer Service Rep

Team One Credit Union - Saginaw, MI

April 2006 to October 2007

Handling customer account issues by talking with Credit Union members over the phone and entering their info to our Database.

Customer Service Representative

Gateway computers - Saginaw, MI

September 2002 to April 2004

Meet and greet customers, discuss issues they are having in their PC usage. Bring up any possible recent upgrades or changes they may have made to their system, any websites they may be regularly downloading from.

sales counselor

Circuit City Electronics - Saginaw, MI

January 1996 to June 2002

Meet and greet customers in our home electronics, appliances and audio video departments. Give product demonstrations, set up incoming displays and merchandising. Take customers thru the store credit processes. Help out with weekly inventory responsibilities. Guide existing customers in using our customer service desk. Provide POS help after our customers have reached a buying decision. I was a store sales leader and was named store employee of the month on a few occasions. Dominos Delivery Driver/safety advisor

Domino’s Pizza - Midland, MI

September 1988 to July 1993

Full time driver, store customer greeter, pizza maker, store cleanup. Was promoted to driver safety analyst: received driver safety award for going 5 years on the job without an accident.When asked to I tested and passed testing and got my chauffeurs license. It is not current at this time Education

B.A in Finance

Ferris State University - Big Rapids, MI

September 1981 to August 1985

High School graduate in General Studies

Gen Douglas Macarthur Senior High School - Saginaw, MI September 1977 to June 1981

Skills

• Microsoft Word

• Retail sales

• English

• Customer service

• Warehouse experience

• Sales

• Driving

• Windows

• Typing

• Order entry

• Analysis skills

• Marketing

• Software troubleshooting

• Computer skills

• Calculus

• Communication skills

• Data entry

• Financial Planning

• Microsoft Excel

• Product Demos

• Supply Chain

• Algebra

• Microsoft Outlook

• Financial Analysis

• SAP

• Upselling

• Trigonometry

• Microsoft Office

Assessments

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Familiar

May 2021

Applying customer service skills in a call center setting. Full results: Familiar

Basic computer skills — Proficient

May 2021

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Verbal communication — Proficient

May 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Sales skills — Proficient

May 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service — Familiar

May 2021

Identifying and resolving common customer issues

Full results: Familiar

Medical billing — Proficient

June 2021

Understanding the procedures and forms used for medical billing Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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