Medical Assistant Service Representative
Resume:
Lalita Watkins
Lexington, NC *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Medical Receptionist
MEDIQ Urgent Care - Winston-Salem, NC
January 2023 to Present
1. Greet Patients as they enter facility.
2. Check patients in/out of office.
3. Verify insurance information.
4. Complete Stat referrals
5. Fax, Scan, Print
6. Complete Work queues
7. Documentation
8. Communicate with Medical Assistant and Providers PSR - Patient Service Representative
Davidson Medical Ministries/Kintegra Health - Lexington, NC September 2021 to Present
1. Check in patients
2. Check out patients
3. Answer phone
4. Communicate with medical assistant To ensure patient safety 5. Scan documents into computer system
6. Able to perform accurate cash management/transaction 7. Cross train multiple administrative support functions 8. Schedule/reschedule appointments
9. Proficient in use of all computer software utilized in practice PSR - Patient Service Representative
Bethany Medical Center - High Point, NC
September 2021 to January 2022
1. Check in patients
2. Verify insurance
3. Check out patients
4. Answer multiple phone lines
5. Set telehealth appts
PSA
FastMed Urgent Care - High Point, NC
December 2020 to September 2021
1. Check patients in.
2. Handle/file insurance verification.
3. Answer multiple phone line.
4. Fax, scan, and print.
5. Complete drug screens for employment.
6. Get vital signs, height and weight.
Certified Nursing Assistant
Pineridge health and Rehab - Thomasville, NC
September 2020 to November 2020
1. Assist with patient care.
2. Performing daily activities
3. Assisting with bath, feeding and ambulation
Receiving Clerk
Chewy's Fulfillment Center - Salisbury, NC
June 2020 to June 2020
to June 2020 to June 2020
1. Receiving
2. Order pulling
Detention Officer
Forsyth County Sheriff's Office - Winston-Salem, NC March 2020 to April 2020
1. Inmate count
2. Pass out razors/ blankets
3. Assist with meal trays
4. Inmate search
Certified Nursing Assistant
Alston Brooks - Lexington, NC
November 2019 to March 2020
1. Assist with meal preparation
2. Assist with feeding, bathing, and toileting
3. Get complete vital signs
4. Report any changes in patients condition
5. Assist with ambulation
6. Transport patient to and from scheduled activities Detention Officer
Department of Public Safety & Correctional Services - Lexington, NC July 2019 to October 2019
1. Inmate count
2. Conduct searches and Pat down
3. Transport
4. Write receipts for inmate work release
CNA - Certified Nursing Assistant
Alston Brook - Lexington, NC
January 2015 to June 2019
1. Assist with meal preparation
2. Conduct rounds every two hours
3. Complete daily vital signs
4. Report any issues or behaviors to the supervisor CNA - Certified Nursing Assistant
Davie Nursing Home And Rebilitation - Mocksville, NC March 2012 to January 2015
1. Patient rounds every two hours
2. Report any incidents or changes in patients condition to RN 3. Complete hygiene, feed, change patients.
4. Ensure safety
5. Complete vital signs
6. Handle wound care with the proper cream and elevate heels. 7. Turn patients every two hours to keep them from laying on the same side as a pressure sore Education
Diploma
Davie High School - Mocksville, NC
1990 to 1995
Skills
• Blood-borne pathogens
• Client Rights
• NCI Intervention
• CPR/First AID (2 years) (10+ years)
• Gaurdian Ad Litem
• Records Mangagement
• Data Entry
• Attention
• Home Care
• Vital Signs
• Law Enforcement
• Meal Preparation
• Order Picking
• Security
• Shipping & Receiving
• Caregiving
• Forklift
• Pallet Jack Supervisory Skills: Motivating & Assessing Employees -- Proficient November 2019 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient Customer Focus & Orientation -- Proficient May 2020 Responding to customer situations with sensitivity. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Patient Care
• Hospice Care
• Senior Care
• Nursing Experience
• Medication Administration
• Hospital Experience (2 years)
• Alzheimer's Care
• Dementia Care
• Epic (2 years)
• Memory Care
• Intake (Less than 1 year)
• Medical office experience
• Intake
• Microsoft Word
• Patient observation
• Data collection
• Documentation review
• Clerical experience
• Customer service
• Filing
• Typing
• Intake
• Intake
• Intake
• Intake
• FileMaker
• Medical Scheduling
• HIPAA
• Personal Assistant Experience
• Front desk
• Insurance verification
• Windows
• Catheter care
• Custodial experience
• Acute care
• Communication skills
• Laundry
• Computer Operation
• Employee Orientation
• EMR Systems
• Leadership
Certifications and Licenses
Forklift Certification First Aid Certification CPR Certification CNA CPR Certification First Aid Certification CPR Certification BLS Certification
AED Certification
State Tested Nursing Assistant
May 2011 to February 2024
Completed my Certification of Nursing Assistant in May 2011. I renew it every two years. It expires February 29, 2024.
Assessments
Nursing Aide Skills — Highly Proficient
June 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient
Home Health Aide Skills — Highly Proficient
June 2020
Providing care to patients in a home setting.
Full results: Highly Proficient
Verbal Communication — Proficient
June 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Supervisory Skills: Interpersonal Skills — Highly Proficient October 2019
Maintaining productive team relationships by identifying conflict and settling disputes. Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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