Sherry Williams

PROFESSIONMAL SUMMARY: Ambitious Professional with 10+ years of Customer Service experience. Maintaining customer accounts and processing documents/transactions. Capable of leading team projects and having the ability to troubleshoot obstacles.

SKILLS:

Microsoft Office Suite: Outlook, Power Point, Word, Excel

Other software’s: Mozart, Teller Plus, Bancline, Salesforce

Dependable/adaptable

Team Player

Customer Service

WORK EXPERIENCE:

Scotsman Ice Systems/Advanced Resources March 2023 – September 2023

Customer Service Specialist (Contract – Completed)

Entered in Salesforce.com, Service Bench and acknowledge call on Service Channel

Dispatched Service Dealers meeting customer required response times and within budget per call

Followed up for completion of call

Processed all paperwork for closeout in Service Bench and Service Channel

Ran Daily reports to track meeting of the set objectives (Walmart, Service Channel)

Provided scheduled on call weekend service dispatch

Installation / Start up

Coordinated installations and start-up, entails working as coordinating arm between customer, KES, and service dealer

Dispatched Customer Start Up/Installation processes, Document customer/install information through the database & Negotiates installation price within guidelines

Provided customer follow up until completion

Monitored worksheet for upcoming installations

Managed to the appropriate spend level based on published rates (Right Start, National account, etc.) Manage Service Dealer statements

Ensured that all Service Dealers are paid/resolved in a timely manner

Responded and resolved all Service Dealer requests within 24 hours Warranty

Reviewed, processed, or rejected incoming warranty claims for parts, labor and motor compressors for commercial and consumer distributors

Responded to questions regarding warranty procedures and processing.

Maintained customer data base in Service Bench

Financial/Risk Control; Fulfill the financial control and risk management responsibilities inherent in the position.

Managed negotiated service and install rates within planned amounts

Fifth Third Bank 2018- March 2023

Lead Customer Service Representative/Office Manager

Handle bank operations/transactions

Order cash and handle shipment

Perform daily office responsibilities

Manage/handle employee Scheduling

Order supplied for the branch

Work with PB, CSR and FCM

Handle the approval of ace transactions

Assist customers with cash withdrawals, deposits, open/close accounts, etc.

Handle/manage night Deposits

Assist with alarm Testing

Train team members, and assigned daily tasks

Process branch maintenance tickets

Woodforest National Bank January 2017 – January 2018

Retail Banker II

Opened & closed the branch servicing duties such as cash vault balancing; ordering cash, cards, checks and other supplies

Processed customer transactions; cashing checks, deposits, withdrawals, transfers and issued monetary instruments

Completed logs, reports, and audits

Handled account Maintenance

Michael’s Arts & Craft November 2014 – September 2017

Support Specialist

Assisted customers with any questions/concerns

Performed daily Sales

Handled cash balancing and deposits

Processed audits and balanced registers

Processed deposits per company policy

Ensured payroll files, associate files and completed confidentiality of all files in accordance with standard operating procedure

Received and processed inbound direct freight shipments and paperwork

Skazazz Inc. July 2010 – October 2014

Office Manager

Optimized the bookkeeping efficiency over a three-year period

Trained personnel on bookkeeping principles, debits, credits, sales books, taxes, and closings

Ensured security measures were enforced

Assumed full responsibility for opening and closing locations.

EDUCATION:

Waukegan High School Waukegan, IL

High School Diploma

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