John F. Crowder

Stockbridge, GA m: 478-***-**** ad1ivj@r.postjobfree.com LinkedIn

Vision-driven change agent with career-long record of systems analysis, application development, and product management success for leading organizations

A dynamic and motivated professional with the background and proven work ethic to guide and support application development, strategic planning, data-driven decision-making, and more. Dedicated team member who is known for verifying the proper functionality of new applications and features through in-depth testing and analysis, with the skillset to translate complex data into value-added insights, gather and document project requirements, efficiently resolve issues, and lead trainings to promote solution adoption. Out-of-the-box thinker who is comfortable working in teams or independently to ensure solutions consistently meet or exceed business goals. Strong knowledge of Azure DevOps, JIRA, Confluence, Agile, Waterfall, and more.

Core Competencies

Functional & Regression Testing

Agile/Scrum/Waterfall

Product Management

Systems Analysis

Application Development

Project Management

Backlog Prioritization

Business Analysis

User Acceptance Testing

Presentations

Data Analysis

DevOps

Professional Experience

Geico, Macon, GA, Sept 2002 to Present

SYSTEMS ANALYST II/ Telematics Analyst, MOBILE APPLICATIONS, Jan 2015 to Present

Champion the development and launch of innovative mobile applications and features within an Agile environment, including conducting testing of both iOS and Android mobile devices; work with the industry’s leading mobile linking and measurement solutions by integrating SDK; create and implement mobile smart links and provide demos to management and various teams.

Entrusted with serving as a Product Owner and Subject Matter Expert (SME) for various initiatives such as the Mobile App Telematics Onboarding process to ensure seamless entry into the mobile app as well as for mobile Claims Reporting system.

Employ knowledge of Agile methodologies to proactively collaborate and provide direction during Scrum ceremonies.

Achieve buy-in from key stakeholders and decision-makers by delivering engaging presentations and demonstrations.

Align objectives and bridge communications with leadership and cross-functional teams (development, engineering, etc.) to gather and document project requirements and translate requirements into user stories and development tasks.

Prioritize the delivery of seamless user experiences by providing input and guidance through all SDLC phases.

Update and maintain accurate technical documentation, such as using Azure DevOps and Atlassian JIRA to effectively prioritize and manage the product backlog.

Chart the successful creation and integration of value-added, customer-focused solutions to address technical restraints and back-end/web service system limitations; review customer’s pain-points and identify solutions to relieve them.

Generate data-driven insights into project performance by analyzing and translating business metrics.

Gain hands-on experience working with both industry-standard and cutting-edge technologies.

Adapt to quickly changing priorities and execute sound decisions in a fast-paced, deadline-driven environment.

Promote operational excellence by training, mentoring, and supporting new and existing team members.

Drive continuous improvement by identifying inefficiencies and implementing streamlined and optimized solutions.

Guide and lead both small-scale and large-scale initiatives from conceptualization to on-time delivery.

Deliver exceptional change management to ensure seamless transitions to new and updated systems.

BUSINESS ANALYST, CORPORATE CLAIMS DIVISION, Oct 2010 to Dec 2014

Played a key role in strengthening communications with customers by supporting business requirements development and project implementation for several strategic initiatives in an Agile/Waterfall environment.

Served as the Coding Lead for Claims Correspondence initiatives tasked with overseeing successful release into production on scheduled dates, post-implementation verification, test plan development and execution for Atlas Guidewire software, claim forms coding into the Eloquence Claims letter writing subsystem in Atlas, and sign-off recommendations for claims system implementations and improvements.

Maximized adoption of the new Claims correspondence by planning and facilitating corporate training sessions.

Defined and strengthened Claims business objectives in coordination with leadership and reviewed technical specifications for system design, technical concepts, business rules, and system implementation schedules with IT teams.

Leveraged a solution-focused mindset and innovative thinking skills to triage, analyze, and resolve production issues.

Maintained responsibility for user acceptance testing (UAT); developed and analyzed test cases for applications.

Mitigated risks and strengthened compliance by defining requirements for state-mandated correspondence automation.

Bolstered information sharing and tracking of new Claims correspondence by developing a SharePoint site.

Earned recognition for producing high-quality results by achieving a nomination for the Corporate Quality Award.

SENIOR SYSTEMS TECHNICIAN

Contributed to the ongoing quality of sales and service applications by working as a member of the performance testing team to develop and execute test scripts via HP LoadRunner and Performance Center.

Provided insights into the performance of past and current tests within a client/server to mainframe and web-based environment in order to support management with testing-related planning and enhancement.

Oversaw and conducted released testing as well as testing result analysis and reporting; captured test results via SQL.

Demonstrated a strong ability to produce well-structured and highly efficient code while using Ansi C for scripting.

Translated data-driven insights into actionable findings and solutions for senior leadership teams; ensured data integrity and quality while capturing and compiling data.

Tasked with performing baseline, peak hour, and soak tests to gain holistic insights into performance.

APPLICATION SYSTEMS ANALYST, Mar 2006 to May 2007

Collaborated with colleagues to triage and resolve software issues in a timely manner; identified bugs and inefficiencies within the multi-platform Claims environment through data analysis and functional, integration, and regression testing.

Documented and translated business requirements into technical requirements and system solutions, successfully handling and navigating competing priorities from cross-functional stakeholders.

Liaised with the development team to develop, review, and interpret use cases, view specifications, and test plans.

Education and Credentials

Bachelor of Science (B.Sc.) in Computer Information Systems, 2000

Valdosta State University, Valdosta, GA, USA

Certifications and Training

ISQTB Certified

Awards and Honors

Nominee, Corporate Quality Award, Geico

Volunteerism

Big Brothers and Big Sisters of America

Additional Information

Technical Proficiencies: Azure DevOps, Atlassian JIRA, Telematics, Branch Mobile Linking, Quantum Metrics, Cambridge Mobile Telematics, Confluence, Splunk, Urban Airship, LoadRunner 8.1, Performance Center, Quick Test Pro, WinRunner, MS Project, Merant Tracker, Visio, SharePoint, SQL, MS Office Suite, Guidewire, Cincom Eloquence, Agile, Waterfall

Interests: DIY projects, tennis (recreational), fishing, sports, videography, fly-fishing, antiquitie vehicles, photography, literature, festivals, concerts

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