Energetic and performance-driven Customer Service Representative with 9

years of experience improving customer satisfaction, and successfully defusing the toughest clients.

Excellent communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions.

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Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Increased client retention by 59% by implementing an efficient grievance resolution process and customer feedback system.

Created a robust pipeline and improved closing rate by 11% in just two months.

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Critical Thinking

Sales Expertise

Customer Presentations

English/Spanish/French

Inbound and Outbound

Calling

Call Center Operations

Complaint Resolution

Customer Follow-Up

Computer Proficiency

Windows

Sales Quota Achievement

Crm, Salesforce, Zoom, Five9

Google suite, AWS, Slack

Microsoft Office Suite

Inside Sales Representative (Remote) /Plus One Company UT/ 08.2022-08.2023

Assist Customers and prospect to buy new product.

Call existing customer to present new products or services.

Communicate with other departments and local store to resolve customer issues.

Follow-up with customers on any outstanding matters and provide additional assistance as needed.

JEAN VILSIN ALEXIS

ad1iuq@r.postjobfree.com 786-***-****

SKIL

LS

ACCOMPLISHMENTS

PROFESSIONAL

SUMMARY

Customer Service Representative (Remote) /Atla Resources – Appleton, WI / 06.2021 - 07.2022

Make outbound calls by phone to prospective commercial customers to provide information about products and services to generate interest and set appointments for the outside sales team.

Record all incoming issues using ticket-tracking software on the computer.

Administrative Support (MS Excel, MS Word, Data Entry)

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Answered customer telephone calls promptly to avoid on- hold wait times.

Customer Relations Representative I (Remote) / ARC Contracting –Parker,CO 80138/ 12.2018 - 04.2021

Utilized Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns.

Answered customer telephone calls promptly to avoid on- hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Inside Sales / NEW BALANCE / 06.2015 - 11.2018

Respond to inbound leads from all internet lead sources, sign calls, and etc.

Schedule appointments for Listing and Buyer Specialists.

Input/manage client & lead databases

Answered customer questions regarding sizing, accessories and proper care for merchandise

Broward College – Florida / 05.2020

Bachelor: Operations Management.

WORK HISTORY

EDUCATION

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