Luisa Keen

Edmonton, AB T*B *P*

Residence: 780-***-**** Cell: 780-***-****

Email: ad1iu8@r.postjobfree.com

LinkedIn: www.linkedin.com/in/luisa-keen-93380bba

Administrative Professional

Skilled in Accounts Payable & Receivable, Large Switchboards,

Words Processing and Accounting Software Programs – including ACCPAC

Highly organized with strong customer relations and problem-solving skills.

Self-motivated and diligent, able to work with or without close supervision.

Ability to work autonomously and within a team

Strong verbal and written communication skills

Responsible and reliable

Professional Demeanor and Presentation

SOFTWARE SKILLS

Microsoft Outlook 98, Microsoft Internet Explorer 4.x, Windows XP, Power Accounting, Oracle, ClearQuote, Windows 98, Microsoft Office 97 Professional, WordPerfect for Windows, QuickBooks 5, Microsoft Publisher, Microsoft Office 2000 Professional, Power Point, Activity Systems, WebAp, Onware 8.5, BST Time Entry, JD Edwards, ACCPAC, Access 2000, CCH Document Accountants Suite, XCM Workflow System, Sage 50 Accountants Edition 2012,2013, 2014,2015 & 2016, Bigtime Management, Safety sync, Sharefile, RentManager, Webex, Salesforce, Ellements,SAP Fieldglass,metrics

OTHER: TCI Switchboard, Various fax machines, Mitel SX2000 computerized switchboard, Mitel 200 Digital Switchboard, Various Meridian phone systems, Nitsuko phone system, Xerox 220ST Document Centre, CISCO VOIP Phone System.

CAREER HISTORY

Lord Electrical Distributors Ltd. April 2022 -present

AR/AP Office Administrator

Ainsworth

Billing Administrator – Contract 2022

Telus

Client Health Advisor – Contract (EXPERIS -Manpower Group) 2021

EHS Partnerships Ltd.

Office Support Manager / Administrator ( January 2017 – 2020 )

Manage all day-to-day aspects of office administration activities.

Provide a high level of customer service.

Format, review, and edit documents in all Office tools (Word, Excel, PowerPoint).

Enter new projects in internal billing program and edit contact/project information. Also create new electronic files appropriately.

Create new physical project files with all project information.

Generate invoices on internal billing system.

Develop responses to Request for Proposals (RFPs), Request for Quotes (RFQs), Request for Standing Offers (RFSOs), and other similar requests, with support from technical staff.

Organized and booked all travel arrangements including providing pre-payment and providing receipts to both accounting and the project file and electronic file for invoicing and records purposes.

Provide support as needs arise and understand the urgency attached to the deliverables.

Accounts Payables and Receivables

Maintain team management systems such as electronic team calendars, databases, and interoffice fileservers.

Work with management to establish and maintain office processes and systems.

Track the billing life cycle for all projects and provide updates to the Group Manager.

Assist the technical staff with project work.

KWB CHARTERED ACCOUNTANTS

Administrative Assistant / Receptionist (2012 – November 2016)

Greeting and dealing with Clients and staff requests

Administrative tasks such as word processing, filing etc

Perform administrative and office support

Maintaining Company Website

Deal with client’s questions and concerns

Accounts Payable

Accounts Receivable

creating spreadsheets and presentations,

Variety of software skills

Track and prepare Employee Time Reports

Assembly of Financial Statement Packages

Invoicing of monthly statements

Processing in person client payments

DIALOG DESIGN

Administrative Assistant / Receptionist (2010 – 2012)

Professionally answered and transferred incoming calls on a multiline switchboard.

All Project Filing and Maintenance – ordered all supplies.

Archived all project files.

Photocopy maintenance – supplies, call for maintenance etc.

Distributed progress claims and letters by courier/email.

Issued documents; change management.

Updated Outlook contact lists and general duties and required.

ALL WEATHER WINDOWS

Branch Administrative Assistant / Receptionist (2004 – 2010)

Professionally answered and transferred incoming calls on a multiline switchboard.

Prepared all deposits and delivered to bank.

Prepared all invoicing daily.

Accurately prepared all payables and receivables.

Ordered and maintained all office supplies.

Filed and maintained all work orders and invoices.

Credit input and approvals

Assisting Office Management

Assisting Sales and Customer Service staff

EDUCATION / CERTIFICATES

Alberta Vocational College, Edmonton, AB, Upgrading, Business Management, Nurses Aid Program

Saint Joseph High School, Edmonton, AB, Grade 12 General Education Diploma

“How to be an effective Communicator “– Skills Path

Administrative Assistant Conference – Skills Path

WHIMIS 2015

Job Safety Analysis

Workplace inspections

Violence and Harassment Program

Accessibility Training

Workers H & S Awareness Program

Additional Information & References Available on Request

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