Data Entry Customer Service Administration Assistant
Resume:
ANGELA FERNANDEZ
Cahokia, United States *****
EDUCATION AND TRAINING
Some College (No Degree) - Medical Administration
Missouri College
St Louis, MO
SUMMARY
. Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities. Wearing many industry hats, decided to return to the administrative field. Versatile administrative professional well-versed in various practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in MS Office and EHR systems. Active listening skills and interpersonal skills with compassion and empathy
SKILLS
Typing 45 wpm
10 Key speed is 10000
AR/APAS/400
Customer Service
Medical terminology
Project Management
Excellent multi-tasking ability
Clear oral/written communication
Verify/Input time cards
Attention to Detail
Maintains confidentiality
Data entry skills
Medical Billing and Collections
HIPAA Regulations
Insurance Eligibility
EXPERIENCE
Store Associate
QuikTrip Granite City, IL
08/2022 - Current
Maintained tidy and organized store to comply with cleanliness standards
Greeted customers, helped locate merchandise, and suggested suitable options
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
Balanced and organized cash register by handling cash, credit, and storing coupons
Handled over 100-200 customers per day.
Assistant to Property Manager
Center Street Apartments Granite City, IL
05/2019 - 06/2023
Followed up on delinquent tenants and coordinated collection procedures
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
Completed final move-out walk-throughs with tenants to identify required repairs
Kept accurate records of all resident and tenant correspondence
Clean and prepare move-out unit for next tenant.
Personal Assistant and Caregiver
Private Individual Cahokia, IL
12/2021 - 09/2022
Built strong relationships with clients to deliver emotional support and companionship
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
Assisted with dressing, physical therapy, grooming, meal preparation, and medication reminders
Maintained appropriate filing of personal and professional documentation.
Cook at Washington University
Frist Class Workforce St Louis, MO
03/2021 - 10/2021
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity
Skilled at working independently and collaboratively in a team environment.
Room Service/Server
Hilton St Louis Airport St. Louis, MO
10/2019 - 03/2020
Prepared special services for guests such as honeymoon and other romantic packages
Arranged food, utensils and condiments on trays to serve meals with necessary items
Added food items, beverages, and utensils to trays and immediately delivered to correct rooms
Verified accuracy and quality of orders before delivery.
Food Expeditor
Hotel St. Louis St Louis, MO
11/2018 - 09/2019
Assisted preparation of food plates, overseeing quality and appearance
Strategically assigned daily work assignments to food runners
Maintained speed with service for food orders while minimizing errors and complaints
Confirmed proper placement of products and side items while implementing special instructions
Delivered exceptional guest experiences through attentive service and quick response to issues
Managed time efficiently to complete all tasks within deadlines
Identified issues, analyzed information, and provided solutions to problems.
Business Owner/Operator
Two Chicks and A Bucket Navarre, FL
08/2017 - 10/2018
Managed day-to-day business operations
Assessed income and expenses and adapted plans to improve profit levels
Fostered strong professional network and partnership building skills to connect with quality leads
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
Monitored and managed fuel consumption and expenses for management reporting
Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
Monitored inventory levels to purchase adequate supply and consistent stock of products
Completed inventory accounts to keep records current and promote accurate ordering
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Imaging Processor Specialist
USDA/CMW And Associates St. Louis, MO
12/2013 - 03/2017
Exceeded quotas targets and tight deadlines by 50%
Manipulated and converted paper documents into digital form to meet needs of individual personnel or projects
Government security clearance Entered data into computer tracking system and filed paperwork according to procedures
Gathered, sorted, and scanned documents to enter the computer system
Managed huge volumes of data efficiently and with great care daily.
Project Supervisor/Registration
Express Professionals Glen Carbon, IL
09/2010 - 12/2013
Managed 12 workers day to day operations of remodel of Drury Inn
Delivered completed projects on time by prioritizing multiple tasks
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
Monitored workflow to improve employee time management and increase productivity
Collected, arranged, and input payroll into database system
Resolved discrepancies in data entry activities for accurate, complete jobs
Girl Scouts
Completed registration paperwork, verifying accurate patient information
Worked with sales staff to evaluate newly established troops, support administrative needs and communicate with new volunteers along with troop members and families.
Team Lead/Data Entry Specialist
IRS W/ Various Temp Services St. Louis, MO
03/1995 - 05/2012
IRS Government lockbox Completed these numerous years in different locations for different agencies
Required to work 7 days weeks for 4 to 10 weeks, Entered numerical data into databases with speed and accuracy using 10-key pad
Collected, arranged, and input information into database system
Trained and monitored team of 10 performance and provided constructive feedback to increase productivity and maintain quality standards
Secured and protected data from unauthorized access by complying with security protocols
Handled day-to-day tax payments with 100% accuracy required
Bonded for security
Coached team members in techniques necessary to complete job tasks.
Front Office Manager
Unique Personnel Consultants Jacksonville, IL
06/2008 - 06/2010
Acquired new and second biggest client for pick and pull services
Registered, onboarded, and placed new potential candidates
Conducted reference checks and screening of potential candidates to support the onboarding process
Managed applicant tracking system (ATS) database by entering, updating, and maintaining candidate contact details, resumes, and supporting documentation
Reviewed invoices for accuracy and completeness prior to issuing payments
Reconciled end-of-day reports to determine accurate billing and payment processing
Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
Monitored inventory levels to purchase adequate supply and consistent stock of products
Completed inventory accounts to keep records current and promote accurate ordering
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
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ANGELA FERNANDEZ
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