Scrum Master Project Manager
Resume:
Suzette Stultz, CSM, PM, CSPO, SAFe *
*******@********.**.***
HIGHLIGHTS OF ACCOMPLISHMENTS
A strategist, innovator, and organized Information Technology Senior Project Manager, Scrum Master, Product Owner, and Senior Business Process Transformation Analyst with over twenty years of experience in Insurance, Banking/Financial, Healthcare, Hospitality and E-commerce industries. Forward-thinking and results-focused leader with experience in creating strategies that solve business problems leveraging Analytics and Technology, inspired by opportunities to develop, innovate, drive change in diverse teams while fulfilling delivery cycle commitments as well as stakeholder’s expectations.
INDUSTRY EXPERIENCE
Area of Expertise: Certified Scrum Master, Project Management, Certified Product Owner, Lean Agile Transformation, Senior Business Analyst, CI/CD, Leadership, Strategic Planning, Business Process Improvement, Negotiation-driven Problem Resolution, Strategy Alignment, Business Relationships, Application Implementation, Financial Management, M&A, Portfolio Management, Governance and Strategy.
Technology/Tools: Client Server, Web, Selenium, FileNet Pi, Oracle, Salesforce, SAP, SAS, JAVA, HTML, Aha! Azure DevOps, Jira, Slack, Confluence, Rally, Clarity, VersionOne, Quality Center, HP ALM, ServiceNow ITSM/ITBM, HPPM, Salesforce, Oracle, People Soft, Planview, Tableau, eBusiness, Enterprise Solution, e-Commerce and Mobile.
Platform: Microsoft Azure (IaaS, PaaS, SaaS), AWS, OWS
Methodology/Framework: Agile, Scaled Agile Framework (SAFe), Feature Driven Development (FDD), Test Driven Development (TDD), Lean Development (LD) Scrum, Kanban, Iterative, Waterfall, Hybrid
Domain: Healthcare, Insurance, Banking, Financial Services, Workers Comp, HIPPA/ EDI 837, 820, Medicare/Medicaid, Financial, Hospitality, Entertainment, Media
Education/Training: Certified Scrum Master, Project Management Maturity Model, Certified Scrum Product Owner, Certified SAFe 5
PROFESSIONAL EXPERIENCE
HUMANA
Cyber Security Privileged Access Management Senior Product Owner
04/2022 – Present
Product Owner for 2 of Humana’s Access Management Applications, HashiCorp Vault and StrongDM.
Create each product’s roadmap to align with Humana’s enterprise initiatives.
Manage both backlogs, reprioritizing when needed to collaborate with dependent Scrum Teams.
Meet bi-weekly with vendors to plan for product enhancements.
Prepare the teams for Pen Testing, ensuring all VMs are configured for testing.
Document and mitigate all risk identified during PI Planning.
Responsible for approving all user stories and release management.
Document knowledge base articles as well as updating Run Books.
Coach Scrum teams, Product Managers and Developers on Agile Practices (capacity planning)
Facilitate System Demos
INTELITY
Scrum Master/Senior Project Manager Orlando, FL 06/2021 – 3/2022
Led three scrum teams each aligned to supporting one of three systems, property management, purchase order, and oracle financial.
Facilitated and participated in scrum ceremonies such as sprint planning, daily stand ups, sprint review and retrospectives.
Partnered with Product Owner for backlog refinement and resource allocation.
Served as a critical liaison between our clients and technology teams.
Managed serval virtual teams across time zones and continents
Define and managed the program/project governance structures and communication plan.
Managed risks, issues, and dependencies - Identify, analyze, track, manage, escalate, and lead resolution / mitigation of risks, issues and dependencies that impact the program's ability to meet the program goals and commitments.
Clarify and handle multiple concurrent and diverse activities.
WellDyneRx Consultant
Scrum Master/Project Manager/Agile Program Transformation Lakeland, FL 08/2019 – 05/2020
●Facilitated transformation effort from Waterfall to Scaled Agile (SAFe)
●Worked with all levels of the organization from team level up to directors to instill agile mindset and transformative practices.
●Created all aspects of the composition of project management documentation: *SOWs, *SOU, *RFPs, *RFI, *Project Business Case, *Project Charter, *RACI Matrix, *Work Breakdown Structure (WBS), *Risk/Issues Log, *Project Communications Plan, *Change Request Management, *Project Schedule, *Project Budget (EAC/ETC), *Monthly Forecasting/Re-Forecasting, Monthly Reconciliation and *Project Release Plan.
●Facilitated architectural solution design sessions to accomplish the goals of the stakeholders.
●Lead multiple end-to-end budgetary projects including Data Modernization (on prem to AWS) and ServiceNow implementation.
●Initiated Agile Transformation Council, leading the adaptation of a Scrum Methodology for multiple product lines.
●Partnered with the Product Owners to create requirements for a continuous delivery model resulting the highest deployment rates in the organization.
●Mentored junior team members on using agile practices (i.e., empathy maps, story mapping, kaizen, user stories, personas, multi-voting, games) to create robust client-driven product backlogs.
●Specializes in requirements and design for financial modeling and benefits tools to eliminated costly and archaic legacy applications and provide vibrant customer experience using interactive visualizations.
●Facilitated Design Thinking brainstorming sessions and, creates product-strategic roadmaps which align customer focus and needs with strategic objectives.
●Used customer stakeholder analysis and prioritization, bringing together all levels of the organization to create agreeable solutions to problems within the funding scope.
●Managed user acceptance testing/business validation relationship resulting in the client being able to validate the solution for data classified as high confidential, and regulatory in nature.
Disney World Parks Commercial System Consultant
Senior Planning Analyst, Orlando, FL 04/2019 – 06/2019
●Defined project scope with business and technology partners
●Gathered business demands and interpret demand into prioritized and valued business outcomes.
●Shepherd projects from ideation to funding
●Worked with Finance to create funding documentation (Pro forma, CAR, capitalization)
●Created integrated business and technology roadmap for assigned area.
PricewaterhouseCoopers (PWC) Consultant
Senior Business Analyst, Tampa, FL 02/2018 - 04/2019
●Utilized Scrum methodology to deliver a global instance of ServiceNow.
●(ITBM) platform for a Portfolio & Project Management (PPM) solution for 12+ territories.
●Managed all aspect of the global PPM solution as a service to multiple territories (budget, resources, vendor etc.)
●Lead 5 work streams including process owners and SMEs to gather detailed global requirements and functional design for the ServiceNow ITBM modules and capabilities.
●Employed lean tools such as 5-Why, value-stream mapping, and statistical analysis to articulate improvements in training, increasing customer satisfaction by 200%.
●Used the client’s strategic goals to create themes and release roadmaps so that the rest of the business team had guideposts for user story decomposition.
●Created Project Portfolio funding workflow for projects across multiple territories.
●Customized Portfolio dashboards to capture portfolio’s Capex and Opex for current fiscal year and prior.
●Worked with the Platform Administrators to ensure user stories are understood, developed, tested, and delivered to specification.
Pharmerica Consultant
Product Owner, Tampa FL 04/2017 - 02/2018
●Mentored/trained scrum team members on using agile practices effectively (i.e., empathy maps, story mapping, kaizen, user stories, personas, multi-voting, games) to create robust client-driven product backlogs.
●Partnered with the Product Owners to create clear and concise Gherkin Acceptance Criteria/requirements for a continuous delivery model resulting the highest deployment rates in the organization.
●Created workflow documentation to provide a visual view of all the participating personas (provider credentialing consultants, pharmacist, order entry)
●Managed user acceptance testing/business validation relationship resulting in the client being able to validate the solution for data classified as high confidential, and regulatory in nature.
●Documented training guide and release note
●Content manager for the Order Entry tutorial site, updating new enhancements for each release.
●Created innovative work product to improve, transform, and diversify client product.
●Curated Product Back Log and approve PBI status in Azure DevOps
●Conducted planning and operational readiness assessments to provide an effective transition into production.
Total Tax & CPA Services Inc.
Project Manager/Agile Transformation Coach, Tampa, FL 07/2015 - 03/2017
●Spearheaded the SDLC transformation from Waterfall applying Lean and Agile and Lean principles
●Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success
●Led infrastructure, security, and software development teams to plan, execute, and implement firm wide business and security applications
●Created business cases and negotiated defect resolution with various functional areas designed to prevent defects from being released to production, lowering support costs
PricewaterhouseCoopers (PwC) Consultant
Scrum Master/Senior Business Analyst, Tampa FL 09/2014 - 06/2015
●Served as Scrum Master for four different teams supporting 12 territories for different global initiatives
●Projects and initiatives varied from upgrades/enhancements to current systems, data migrations, and implementing new processes and business rules
●Worked across multiple Agile Release Trains (ART’s) to support global initiatives
●Facilitated and participated in SAFe ceremonies including PI Planning, Scrum of Scrums, Daily Stand Ups, Backlog Refinement, and Retrospectives
●Engaged and captured the needs of a diverse group of stakeholders across several global business units
●Leveraged Team Foundation Server (TFS) to solve complex business issues to expand and grow the customer base
●Designed and implemented SQL queries to enforce QA testing and data validation
●Created UML diagrams to enforce graphical representation, activity, and sequence
●Liaised between the technical team and the client subject matter experts during user acceptance testing to ensure a positive experience and reducing risk
Unum Consultant
Product Owner, Portland ME 04/2013 - 08/2014
●Curated the backlog for Unum’s In-sourcing Customer Insight (ICI) reporting project
●Employed lean tools such as 5-Why, value-stream mapping and statistical analysis to articulate improvements in training for the registration system, increasing customer satisfaction by 200%
●Used the client’s strategic goals to create themes and release roadmaps so that the rest of the business team had guide posts for user story decomposition
●Managed and facilitated backlog development, refinement and prioritization sessions
●Identified gaps through demand forecasting and adjusted delivery cycles.
●Facilitate architectural solution design sessions to accomplish the goals of the stakeholders and for end users
Walt Disney Parks & Resorts Online (WDPRO) Consultant
Lead Studio/QA Engineer, Orlando, FL 02/2011 - 11/2012
●QA Engineer Lead for Disney’s Online and Mobile Guest Interactive Application in a Scaled Agile Framework (SAFe)
●Managed a team of 8 QA Engineers with day-to-day activities and releases
●Reported and documented API interfaces, sprint metrics and deployed builds using bamboo to the QA environment
●Created and reported sprint metrics, including, burn down/burn up, velocity.
●PCI Compliance – Input Validation required per each release cycle.
Coventry Health Care Consultant
Technical Project Manager, Sunrise FL 11/2008 - 02/2011
Technical Project Manager for Coventry Health Care acquisition and merger of Vista Healthplans
●Managed all technical aspect of the acquisition and merger of Vista Healthplans: project scope, deliverables, resource allocation, project execution, change management, and risk mitigation.
●Primary liaison between Application teams, Architecture, Operations and all Technology teams
●Transitioned teams to a customer focused support model and/or solutions during rapid growth of company merger.
●Conducted planning and operational readiness assessments to provide an effective transition into production.
●Lead team through the Power MHS to IDX conversion by monitoring the claim process; service providing eligibility and benefits verification; billing appropriately and tracking each claim to ensure it is paid on time reducing administrative cost.
Cigna Consultant 9/2008 – 11/2008
Project Manager, Tampa FL
Managed all aspects of the Disease Management (DsM) program implementation. Managed all project resources, planning, client partnerships, executive status updates, staff training and on boarding, staff mentoring, and fiscal/budgetary management.
Developed Specs for new applications, including a decision support application, a user interface for data base maintenance and view capability and supporting data access application layers.
Managed and communicated risks to delivery and confirming scope for the assigned application.
Created Gap Analysis of the internal data unloads to the Stage Data Warehouse and vendor Thomson Reuter’s database design.
Curascript Pharmacy Consultant 5/2007 – 9/2008
Business Analyst, Orlando FL
Accountable for providing leadership and independent initiatives in facilitating and conducting information gathering, structured documentation and presentation of findings.
Analyzed requirements and system capabilities, construct workflow charts and diagrams, and wrote specifications.
Provided support for Quality Management including oversight of complete defect lifecycle, problem resolution activities and all recovery activities.
Cigna Consultant 9/2006 – 4/2007
Project Manager, Tampa FL
Led the delivery of a $2M healthcare reform project to improve exchange accessibility, including oversight of multiple projects, scope planning, legal and audit compliance of deliverables.
Collaborated with several project managers to prioritize software changes to comply with CIGNAs initiative for the upcoming 2007 Medicare Prescription Drug Plan enrollment.
Managed all project resources and fiscal/budgetary management.
Elicited cross functional implications by facilitating joint requirement development (JRD) sessions.
Used Rx system to determine member’s eligibility and status.
Utilized MARx CMS system for verification.
Executed updates to Argus and Nations Heaths Cignature Rx system to enable the recycling and retroactivity submission to update CMS.
Disney World / Disney Cruise Lines Consultant 11/2005 – 08/2006
QA Engineer, Celebration FL
Managed Disney Cruise Lines Fidelio e-Commerce - Ship Property Management System (SPMS) upgrade. (Validated OPAC conversion to the new SAP Accounting structure TANAMI.
Translated business needs into technical requirements, maintaining excellent collaboration and communication between UX, Engineering and 3rd Party Vendor.
Worked with the credit card payment transaction processing team to schedule downstream test data for
validation.
Validated the outbound test data to the General Ledger (redemption, issuance) and Point of Sales detailed transactions import to SAP.
CIGNA Health Care Consultant 01/2003 – 11/2005
Business Systems Analyst, Bloomfield CT
CIGNA Choice Fund HSA Customer Banking Reports
Compiled and published with Vendor (JPM Chase Bank) to create requirements for the CIGNA Choice Fund HSA Customer Banking Reports.
Created and developed high level and detailed systems test scenarios for CIGNA Choice Fund HSA, Customer Banking Reports.
Worked with the business to coordinate JPM Chase Bank transaction codes and performed Testing on Reports validating vender feeds.
CIGNA Choice Fund Payment System
Developed detailed systems requirements for CIGNA Choice Fund Payment module and downstream systems (CHRIPS, CROPS, IM and Print Solutions)
Created claim test data simulating a feed from Proclaim (source system) to the Translation Layer for stand-alone testing of the payment module.
JPMorgan Chase Bank 02/1996 – 01/2003
Project Manager, New York, NY
Planned all initiatives for corporate projects and presented it to management.
Developed project scope and goals and collaborated with stakeholders to management for its implementation.
Prepared drafts and proposals for budgets of projects; Scheduled project milestones and designed various deliverable tools.
Installed and implemented new technologies and upgrades for PeopleSoft and Workday maintaining good relations with external vendors and clients.
Analyzed project plans, identified issues and resolved it effectively. Trained and provided mentorship to various team members.
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