Melonie L. Ours

Fredericksburg, VA ***** • 540-***-**** • ad1isn@r.postjobfree.com

Professional Summary

-Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

-Punctual, honest, reliable employee with solid background in multiple environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

-Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles.

-Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

-Committed, hardworking, dedicated employee with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

-Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

-Friendly, reliable, skilled professional offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

-Trustworthy, highly motivated, and dedicated employee with 10+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

-Reliable employee seeking a long term permanent position. Offering excellent communication and good judgment.

-High-energy with multitasking abilities offering over 10 years of Customer Service experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.

-Motivated cashier and stocker with 10+ years of experience in a variety of positions. Accomplished various tasks daily, including recovery, consolidating, and stocking shelves with necessary products, and collecting payments via by check, credit card, and cash. Using cash resisters, or POS.

-Cheerful when assisting customers and coworkers.

-Reliable, motivated, hard working employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.

-Trained in multiple areas and flexible with changing business needs.

-Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in communicating with customers, and co-workers

-Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in various POS software and customer service. Skilled at multitasking, and completing all tasks that are assigned to me, with dedication to efficiency and accuracy.

-Hardworking and passionate job seeker with strong organizational skills eager to secure a long term permanent position, where I can utilize my skills, and prior work experiences on a day to day basis. Ready to help my team to go above and beyond to achieve company goals.

-Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

-To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

-Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. -Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Skills

Hard Skills

Very computer literate, extensive experience

with Microsoft Word, Microsoft Office, excel,

Peachtree Accounting, Quickbooks, as well as

e-mail, social media platforms, pos systems,

Printers, Copiers, Scanners, and Fax Machines.

Soft Skills

Customer Service

Communication

Organization

Detail Oriented

Punctual & Dependable

Have impeccable ability to be patient in high

stress environments

Management Skills

Decision Making

Task Delegation

Team Communication

Team Leadership

Problem Solving Skills

Attention to detail

Communication

Patience

Research & Resolve

Time Management Skills

Work History

Cashier/Stocker Associate, 09/2022 to Current

Dollar Tree – Fredericksburg, VA

Greet all guests in a friendly manner, assist customers locate items, cash out all customers in a fast, accurate, friendly manner. Maintain a clean, organized work environment. Daily recovery, consolidation, and stocking items in the front end of the store. Worked flexible schedule and extra shifts to meet business needs. Helped 100+customers per day complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Food Prep/Polisher/Dishpit, 08/2021 to 10/2022

Casey's Restaurant – Fredericksburg, VA.

Kept workstation and equipment clean, organized, sanitized and sufficiently stocked. Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.

Made food according to standard recipes with requested changes for customer satisfaction. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Organized and re-stocked various stations and self-service items. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Packaged and stored food products following proper handling and preservation methods. Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Food Prep/General Kitchen Worker, 02/2022 to 05/2022 Fish N' Grill – Fredericksburg, VA.

Maintained clean, trash-free workspaces to maximize productivity and safety. Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Sanitized dining ware and kitchen equipment according to health code standards. Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy. Made food according to standard recipes with requested changes for customer satisfaction. Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Learned other teammates' work tasks to train as backup. Cashier/Server/ Food Production, 01/2021 to 08/2021 Pizza Hut – Fredericksburg, VA.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Helped 100+ customers per shift complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Collected and authorized payments of guests.

Worked closely with shift manager to solve problems and handle customer concerns. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Cashier/Food Preparation Worker, 08/2017 to 01/2021 George's Pizza – Fredericksburg, VA.

Kept workstation and equipment clean, organized, sanitized and sufficiently stocked. Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.

Made food according to standard recipes with requested changes for customer satisfaction. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Organized and re-stocked various stations and self-service items. Packaged and stored food products following proper handling and preservation methods. Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Office Manager, 10/2009 to 08/2015

Bug Busters, INC. – Annandale, VA

Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping. Maintained yearly certificate for credit card compliance. Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Coordinated special projects and managed schedules. Compared vendor prices and negotiated for optimal savings. Developed standard operating procedures for all administrative employees. Utilized client and staff feedback to maintain customer partnerships and increase revenue. Arranged corporate and office conferences for company employees and guests. Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

Maintained CRM database with customer updates and report generation. Oversaw quality control and productivity rates to increase revenue and production times. Answered all incoming calls, scheduled appointments for all customers, prepared daily schedules for drivers.

Maintained current, accurate records for 100+ customers reflecting all service dates, payments made and outstanding balances.

Prepared all service contracts, termite warranties, wrote all proposals, sent all customers service reminders. Ordered all company supplies.

Education

High School Diploma: 06/1998

Woodbridge High School - Woodbridge, VA

Certifications

ServSafe Food Handler Certification.

Additional Information

Prior to 2009, I held such positions as a full time Receptionist for the foster care agency For Childrens Sake of Virginia, Dispatcher and Customer Service in a very fast paced, high stress call center environment for DHL Sameday Coorporate Office, Office Manager for a chiropractor, Front End Assistant for Food Lion, Dispatcher for a towing company, and as a HR Manager Assistant. If additional information is needed for any of those positions I will submit it upon request.

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