SHEILA A. LOPES

Cell: 202-***-**** / Email: ad1irn@r.postjobfree.com

Summary

Detail-oriented and highly skilled professional with a strong background in customer service and administrative support. Seeking a remote data entry clerk position that leverages my organizational prowess, excellent communication skills, and proficiency in Microsoft Office applications.

Relevant Skills

Strong verbal and written communication

Strong customer service and issue-resolution skills

Proficient in Microsoft Office 365

Calendar management and mail processing

Excellent organizational and multitasking abilities

Subject matter expert in MS Office applications and Adobe Acrobat

Familiarity with various software applications

Document imaging and scanning experience

Work Experience

ICF International Reston, VA

Associate Manager, Reprographics September 2011-Present

Manage printing, imaging, and mail services.

Oversee the Reproduction department staff on print projects, invoicing, and providing high-quality output and outstanding customer service.

Processed payments and managed client data.

Provide desktop publishing, graphics, and word processing support.

Collaborated with senior management to deliver projects on time and within budget.

Proficient in MS Office and Adobe Acrobat.

Coached and mentored staff.

Macro International Calverton, MD/Fairfax, VA

Publications Manager/Coordinator April 2006-September 2011

Managed a publications department, including editorial, graphics, library, and printing services.

Expert in typography, desktop publishing, and Web publishing.

Created and tested Adobe Acrobat interactive forms.

Document imaging and scanning experience.

Expert in project management.

Publications Coordinator/Word Processor January 2005-April 2006

Created and formatted client presentations, proposals, and reports.

Updated and formatted employee resumes.

Converted documents to PDF format.

Created and manipulated Word documents and forms into interactive PDFs.

Coordinated proposals for various clients.

Friends and Company Silver Spring, MD

Randstad Lanham, MD

Contract Employee April 2002-January 2005

Provided administrative support to various companies.

Managed calendars, expenses, travel arrangements, and correspondence.

Conducted Internet research and managed data.

Fannie Mae

HR Program Manager, Office of Diversity Health & Work/Life June 1996-April 2002

Performed loan underwriting analyses/managed communication channels for the EAH Program.

Ensured compliance with EAH program guidelines.

Managed data and conducted presentations for the EAH Program.

Coordinated the Homebuyer’s Fair for employees regarding their benefits.

Associate Human Resources Specialist September 1992-June 1996

Automated Health and Work/Life programs' data and forms.

Trained backup staff and functioned as the liaison for the EAH Program.

Administrative Support Professional July 1986-September 1992

Provided calendar management, travel arrangements, correspondence, and administrative support.

Education

Business Management, Trinity College, Washington, DC, 1996-1999

Business, The Sawyer School of Business, Pittsburgh, PA, 1983-1984

Beaver Area Senior High School, Beaver, PA, 1979-1982

Certifications

Microsoft Office Specialist 2003 Certification, 2005

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