YE

Yolanda

Echols

Qualifying Highlights

• Developing and suggesting new home, auto and boat insurance policies to meet the changing and varying needs of prospective clients

• Ensuring the complaints of clients are properly looked into and addressed effectively

• Recording the statistics of clients’ take on different auto insurance policies

• Taking part in the process of entering into auto insurance contracts

• Generate and follow up on leads, schedule appointments, identify client needs, and market appropriate products

• Maintain records, reports, and files

• Calculate premiums and established payment methods

• Provide excellent customer service to policyholders by processing their change request and reviewing policy coverage to ensure their assets are adequately protected and anticipating future customer needs. Educational Advances

Professional Experience

2012 - 2014

Miller Motte Technical College

North Charleston, SC

Associates in Applied Science

● Adaptability

● Flexibility

● Time Management/Scheduling

● Professionalism

● Coordination

● Resourceful

● Highly efficient communication

● Prioritization

● Customer service-focused

ad1ir0@r.postjobfree.com

Goose Creek, South Carolina

843-***-****

Professional Summary

Geico – Assistant Customer Care Manager

North Charleston, South Carolina

2017 - Present

Hoover Mitsubishi – Internet Sales Manager

Summerville, South Carolina

2015 - 2017

• Prepares the sales reports and handles any issues with the ongoing internet sales

• Keeps a dealership’s website up-to-date with vehicle specifications and availability

• Makes effective use of website as well as social media - involved in the development of the content, its design, layout, management, etc.

• Ensures content developed for the site is edited and proofread well and ensures that internet based advertising campaigns have been followed up in a proper manner.

• Coordinates with the sales and other departments to plan, implement and execute the site content that includes all new and featured inventory, advertising, promotions, information, email responses Self-directed, driven Customer Service Manager with extensive knowledge of customer care relations. Seeking full-time position within an organization that will provide me with professional challenges while also curating a work environment that will fully utilize the variety of skills and experiences I have accumulated through years of work in the office management field

(Cont’d) Hoover Mitsubishi – Internet Sales Manager Summerville, South Carolina

2015 - 2017

• Meet and try to surpass the monthly sales targets

• Coordinate and implement the best practices to ensure effective sales approach and assist the sales team personnel in closing sales whenever needed

• Managing Internet sales leads,making sure they are responded to in a timely fashion and answering questions on available inventory

• Disclosing terms of sales with consumers and reviewing sales with dealership management

Automaxx of Summerville – Internet Sales Manager

Summerville, South Carolina

2012 - 2015

• Meet and try to surpass the monthly sales targets

• Coordinating with a webmaster to update the website and create Internet promotions and advertisements

• Bringing in a minimum of customers from the Internet, based on goals and objectives defined by the General Manager

• Managing Internet sales leads, making sure they are responded to in a timely fashion and answering questions on available stock and product performance

• Disclosing terms of sales with consumers and reviewing sales with dealership management

• Contact customers and perform a needs analysis including make, type, and features of vehicle desired.

• Handle a high volume of Internet leads that are of high-quality, paid and organic internet leads

• Set, confirm and follow up with all Internet appointments

• Complete quotes, return email/voicemail and text messages

Contact this candidate