Customer Service Assistant Manager

Hannah Faruolo

*** **** **** **, *** York, NY ***21

***- ***- ***** ***********@******.***

EDUCATION

Baruch College, New York, NY (2023-Present), Expected degree in Accountant and Business Management Recognitions: Grand prize winner of the PNC American Patriot Essay Contest, 2015 EXPERIENCE

Hostess, Gyu Kaku, Manhattan June 2021-Present

● Coordinates reservations through the phone, online, and in person

● Seats guests and organizes the seating chart

● Responds to guest inquiries and requests in a friendly and systematic manner Bartender, Gyu Kaku, Manhattan July 2022-Present

● Composes and mixes ingredients, garnishes glasses, and serves items to guests

● Keeps the bar stocked and clean, while in a timely method

● Assists with payments via cash or card

Server, Gyu Kaku, Manhattan May 2023-Present

● Being attentive towards special needs of the customers

● Keeping kitchen staff informed on meal progression by noting the time

● Cleaning dining area and tables

Assistant Manager, Gyu Kaku, Manhattan September 2023-Present

● Inventory restocking

● Validating supplies

● Updating logs

ACTIVITIES

Volunteer, Relief Bus, Manhattan June 2019-Present

● Showcases excellent customer service experience

● Assists with food distribution and preparation of meals to patrons Volunteer, Lunch in Park, Manhattan June 2019- Present

● Provides loving and engaging support

● Maintains an organized and clean space

Volunteer, Mission Trip, South Africa June 2023-Present

● Managed construction of house remodels

● Promoted a positive learning environment to boost student engagement and success Sunday School Teacher, Journey Church, Manhattan September 2020-Present

● Responsible for the safety of the children and generating a nurturing environment

● Create activities and provide instructions on the lesson plan

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