Elias Besong

Austin, TX *****

ad1iqu@r.postjobfree.com

+1-512-***-****

Given my military experience, crisis intervention training, knowledge of conflict resolution techniques, and theft prevention training, I can put myself in a customer's situation in order to better understand their issues and concerns. I also have extensive leadership knowledge and background since I have held several leadership positions. I am professional, analytical, proactive, a quick learner, friendly, organized, detail orientated, hardworking, and have superior customer service skills. I also have knowledge of Microsoft Word, Yardi, One site, MRI. I am also familiar with Power Pro, LRO/s, Host sheets and TAA leasing procedures.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Austin Leasing Manager

TAM Residential - Austin, TX

June 2023 to Present

I supervises a team of leasing consultants to ensure maximum occupancy of rental units at all times and high renewal rate. I oversee completion of all necessary paperwork and ensures proper customer service and satisfaction. I plan and coordinate resident activities to increase number of tenants and show appreciation to our residents

Leasing Consultant

InterSolutions, LLC - Austin, TX

May 2020 to May 2023

Recording and updating details of prospective and existing landlords and tenants into computer database swiftly.

Examining properties and informing maintenance staff of issues. Advertising available properties and conducting property tours as part of marketing activities. Screening prospective tenants to ensure they meet eligibility requirements. Completing lease applications and assisting with verification of application information. Informing prospective tenants of results.

Inspecting properties when tenants take occupation and vacate. Liaising with tenants to provide information and address their complaints and concerns. Maintaining and storing documentation effectively. Accepting rent payments, security deposits and other applicable fees. Leasing Agent

BG Staffing - Austin, TX

September 2016 to May 2023

Worked at various Class A properties as a leasing consultant/concierge, thus giving me experience in different operating systems and also harnessing my leasing skills by way of communication, presentation, sales pitch and techniques and overall to be able to relate to future residents. Leasing Consultant

Caroline Post Oaks Houston Galleria - Houston, TX

March 2021 to September 2022

Worked at various Class A properties as a leasing consultant/concierge, thus giving me experience in different operating systems and also harnessing my leasing skills by way of communication, presentation, sales pitch and techniques and overall to be able to relate to future residents. Security Officer/Supervisor

Fairmont Hotels & Resorts - Austin, TX

February 2020 to December 2021

Write and submit security reports

Provide security

Maintain law and order in area of jurisdiction

Monitor staff by patrolling with them

Assign work areas for officers to patrol

Protect the people and property

Conduct routine patrols with team

Look out for suspicious persons, vandalism or hazards Respond to alarms and distress call

Ensure all security systems, like the burglar alarms and CCTV are working properly Leasing Consultant

Retention Specialist Supervisor

Spectrum - Austin, TX

May 2018 to January 2019

My job was to make sure I address all customers issues and concerns so as to retain the customer and company's revenue.

Prevent company money loss by using company policy, integrity, awareness and subject matter expert at my job

Provided quality communications, customer service and support and product representation for every client.

Resolved each and every product issues and shared benefits of new technology and products. Leasing Manager

River Stone Ranch Apartments - Austin, TX

March 2016 to August 2017

· Required to have high energy, a burning desire to make a real difference in people's lives, and commitment to anticipate and exceed the expectations of residents and customers.

· Exhibited various abilities of good salesmanship, excellent customer service skills, and tremendous marketing abilities.

· Catered to future residents by building excellent relationships with them.

· Sold high quality construction, superior amenities, and first-class services associated with the community and company as a whole.

Security Officer

Hilton Austin Convention Center - Austin, TX

May 2015 to May 2016

· Performed protective duties and enforced company policies to guarantee the safety of guests, team members, and the hotel property.

· Responded to emergency situations as needed.

· Held accountability for more than the hotel guests as the first face of the building. Front Desk Supervisor

Extended Stay America - Austin, TX

October 2014 to May 2015

· Checked-in guests, made reservations, and gave tours to prospective hotel guests with knowledge and ability to answer diverse questions, including various room types.

· Controlled daily auditing of the hotel and made sure rooms met standards for living.

· Ensured a positive first impression with guests and helped customers feel at home.

· Responded to guest concerns and issues quickly and in a friendly, respectful manner. Direct Care Supervisor

Exceptional Employment Services - Austin, TX

November 2013 to June 2014

· Provided friendly and professional help to consumers.

· Monitored their movement to ensure their up-most safety. Guest Service Representative

Red Roof Inn - Austin, TX

August 2012 to July 2013

· Responsible for making reservations for hotel stay, ensuring adequate room availability.

· Reported incidences and accidents to managers or proper authorities.

· Scheduled duties to hotel cleaners and maintenance technicians.

· Professional at all times and dealt with the unforeseen and foreseen.

· Made sure all guests were adequately taken care of and did my best to make their stay valuable and pleasurable.

Infantryman Team Leader

US Army - Savannah, GA

October 2008 to July 2012

· Team/Squad leader in a light infantry company in charge of my subordinates and responsible for their actions.

· Used initiative to accomplish missions with little or no guidance from above in fluid conditions of close combat.

· Required to be accurate in all tasks and was subject matter expert on all team and battle drills.

· Cared for my men, their weapons, and teams' equipment.

· Lead team in fire drills and maneuvers as a member of the fire team and assisted the Platoon Sergeant and Lieutenant as needed.

· Conducted and aided in mobile and foot patrol, reconnaissance missions, and mobilization of vehicles, troops and weapons.

Trainer/Customer Service Representative

Soccer Zone South Austin - Austin, TX

March 2008 to October 2009

· Trained and taught kids age 4 to 15 years how to play soccer.

· Organized games with other teams and trainers.

· Sold merchandise and provided solutions for organizing games. Education

Bachelor of Science in Criminal Justice/Pre-Law

South University - Austin, TX

March 2023 to Present

Skills

• Expert

• Auditing

• Tax Experience

• Fair Housing Regulations

• CCTV

• Microsoft Word

• English

• Microsoft Excel

• Human Resources

• Yardi (4 years)

• Crisis Intervention

• Microsoft Office

• Sales Experience

• CRM software

• Accounts Receivable

• Property Leasing

• Bilingual

• Customer Service

• Property Management

• Security

• Negotiation

• Training & Development

• Microsoft Outlook

• Sales

• Leadership

• Communication skills

• Landlord-tenant law

• Administrative experience

• Time management

• Organizational skills

• Management

• Computer skills

• Data entry

• Analysis skills

• Computer literacy

• Social media management

• Supervising experience

• Social media marketing

• Google Suite

• Yardi

• Google Docs

• OneSite

• Microsoft Powerpoint

Certifications and Licenses

First Aid Certification

CDL A

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