ADESINA ADENIKE JANET

Mobile: +234********** Email: ad1iqg@r.postjobfree.com

LinkedIn: Adenike Adesina

WORK EXPERIENCE

ROLE: CUSTOMER CARE REPRESENTATIVE/FRONT DESK OFFICER Duration: May 2020- March 2021( 10 months)

FPRO IT TRAINING CENTER, LAGOS, NIGERIA.

Key Functions

• Managed front desk operations, greeting and assisting customers daily with a professional and friendly demeanor.

• Handled incoming calls and inquiries, achieving a high customer satisfaction rate through effective communication and problem resolution

• Implemented a streamlined check-in/check-out process, reducing wait times and improving overall customer experience.

• Resolved customer complaints promptly and effectively, contributing to a decrease in escalated issues and enhancing customer loyalty.

• Maintained a well-organized reception area, ensuring a welcoming atmosphere for visitors and guests.

• Achieved and consistently exceeded monthly performance targets, demonstrating a strong commitment to meeting and exceeding customer care goals.

• Operated a centralized system(the company’s website) to track and manage customer interactions, resulting in improved data accuracy and efficient follow-up.

• Collaborated with other departments to address customer needs, facilitating cross-functional communication and issue resolution.

• Conducted training sessions for new front desk staff, ensuring a consistent level of service and adherence to company standards.

ROLE: SALES REPRESENTATIVE

Duration: July 2019- September 2019(3 months)

CHRISTFILL FOODS. AKINDE, ALAKUKO, LAGOS SATE.

Key Functions

• Provided exceptional customer service by engaging with consumers, understanding their needs, and offering personalized product recommendations, resulting in increase in average transaction value.

• Managed in-store displays and product placements to optimize visual appeal, contributing to a boost in sales and creating an attractive dining environment.

• Conducted product knowledge training for retail staff, ensuring they were well-equipped to assist customers and driving an improvement in cross-selling opportunities.

• Maintained good customer relationship with customers increasing patronage and contributing to a boost in sales

• Utilized point-of-sale (POS) systems to process transactions efficiently and accurately, minimizing checkout times and enhancing the overall shopping experience.

• Managed the meticulous organization and accurate recording of daily sales transactions, utilizing advanced record-keeping systems and ensuring comprehensive documentation for financial reporting purposes.

ROLE: ASSISTANT CLASS TEACHER

Duration: September 2017- July 2018 (9 months)

HIGH HOPE NURSERY AND PRIMARY SCHOOL, OKE-ODO, LAGOS STATE Key Functions

• Assisted the lead teacher in developing and implementing engaging lesson plans that cater to diverse learning styles.

• Provided one-on-one support to students, resulting in an overall improvement in individual academic performance.

• Collaborated with the lead teacher to create a positive and inclusive classroom environment, fostering a sense of community among students.

• Monitored and documented student progress, implementing targeted interventions to address academic challenges.

• Organized and facilitated extracurricular activities, contributing to an increase in student participation.

• Supported classroom management by implementing effective behavior management strategies, resulting in reduction in disruptive incidents.

• Assisted in the preparation and grading of assignments, quizzes, and exams, ensuring timely and constructive feedback for students.

ROLE: SALES REPRESENTATIVE

Duration: May 2018- September 2018 (5 months)

COMPANY: CHIBEST VENTURES. OKE-ODO, LAGOS STATE

Key Functions

• Monitored and managed inventory levels, facilitating timely replenishment to prevent stockouts and ensuring a well-stocked and organized retail space.

• Managed the meticulous organization and accurate recording of daily sales transactions, utilizing advanced record-keeping systems and ensuring comprehensive documentation for financial reporting purposes.

• Maintained good customer relationship with customers increasing patronage and contributing to a boost in sales

• Managed in-store displays and product placements to optimize visual appeal, contributing to a boost in sales and creating an attractive shopping environment. EDUCATION

UNIVERSITY OF ILORIN, ILORIN, KWARA STATE, NIGERIA NOVEMBER 2018- OCTOBER 2023

B.A(HONS) ENGLISH.

SKILLS, TOOLS AND INTERESTS

● MS Office Suite(word, excel and power point)

● Excellent verbal and written communication skills.

● Ability to multitask and prioritize effectively

● Outstanding Time management and organizational skills.

● High computer literacy

● Strong Growth Mindset - willingness to learn and unlearn.

● Analytical skills

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